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Great reception on arrival...friendly and welcoming lobby and staff. Upgraded to Club floor...very nice. But not advised about how to access the Club floor...had to return to front desk to have access added to key.
Hallways and rooms smell great. Yes, an unusual comment, but...More
We stayed here Christmas Eve and were not disappointed! The room was nice, clean, and had a great shower (something I have come to appreciate in Central America). Service was excellent with bilingual staff who were attentive to any need we had. Plus the Christmas...More
Thank Victoria B
Response from alfonsom120, General Manager at Real InterContinental GuatemalaResponded 2 January 2018
Thank you so much for sharing your great experience at the hotel during your recent visit to Guatemala. We are pleased you enjoyed your holiday with us at Teh Market Restaurant with our buffet made specially for that day.
We hope to welcome...More
This hotel faces strong competition. It is old fashioned with bathrooms lacking hand-held showers, and carpets that make rooms humid and consequently smelly. Check in and check out makes and breaks hotels and this is a weak point. The food is delicious and as good...More
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They are really friendly and nice. Excellent breakfast and good gym. Pool is nice, and our room had great views of a large volcano. Ana y Marisol were helping us and they are both very kind. We appreciate their attentiveness, and I recommend this hotel...More
A proper and great hotel where employees are proud to be working there. From the moment I arrived, until I left I felt welcomed. The spa is great and a relaxing massage with 50% off, a bargain! The Italian restaurant is good. Great pizza and...More
Thank Mauricio C
Response from alfonsom120, General Manager at Real InterContinental GuatemalaResponded 1 week ago
Dear Mauricio C,
We are delighted you enjoyed very much the warmth and hospitality of our staff, they really look after our guests to make them feel like home. And also pleased to know you have the opportunity to enjoy our facilities such as SPA...More
I recommend you phone to the hotel and ask pic you up. They have shuttle every 30 minutos hotel-airport-hotel, but at google you can find Real Intercontinental Guatemala Phone and request it. Have a nice trip.