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Hotel Biltmore

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Hotel Biltmore
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244 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Reviewed 23 October 2016

This Hotel Charge For WiFI. In my Entire Experience Of Sales And Marketing(Approx 15Years) Travelled All Across The Globe almost 72 Countries never found a Single Hotel who Charge for WiFi. But This is the first hotel where i Paid money for WiFi Internet Use.(They Charge 15$ Per day for WiFi).The People Who work at Reception they dont care for...

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Helpful?
Thank ABHISHEK G
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear ABHISHEK G, Please accept our sincere apologies for the inconvenience you may have experienced during your reservation process, we deeply apologize for that and we are sorry that you were disappointed these time, on behalf of HOTEL BILTMORE GUATEMALA, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality at your visit...

Washington DC, District of Columbia
Reviewed 16 October 2016

clean hotel, and centrally located. many good restaurants around. connected with the elegant Westin hotel through a service entrance, it allows you to take advantage of the westin services. I can find one only withdraw:coffee and snacks are not available if you have to leave reallyearlyas in my case, however:recommended!

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Helpful?
Thank vypsanias
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear vypsanias, It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards,

Apex
Reviewed 23 September 2016

I stayed at Hotel Biltmore twice when I was flying in and out of Guatemala City. The rooms were lovely, clean, and comfortable; breakfast was fantastic, and the staff was VERY helpful in either English or Spanish.

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Helpful?
Thank Julia M
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Julia M, Thanks for your comment! It was a pleasure to served you! We hope to see you again. Regards,

Northbrook
Reviewed 7 September 2016

There is a lot of room for improvement in the type of amenities you offer in the bathrooms. Hotels of your category offer much more than just soap and shampoo. Additionally, you are wasting too much water if you don't provide a way to close the drain in the bathroom sink.

Review collected in partnership with this hotel
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Helpful?
Thank Leicafan
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Leicafan, Thanks for your comment. We will make everything in our power to make sure this won’t happen again, your comment will be handle in a serious and strict way. We already sent your comment to the department in charge of it. Regards,

Guatemala City, Guatemala
Reviewed 7 September 2016 via mobile

It has all the mod cons that you need, the rooms are comfortable, they have breakfast buffet included. For $10 you can use a five star hotel facilities. They have a lounge bar, great bed and pillows and the front desk staff it's friendly

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Helpful?
Thank Ingrid B
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Ingrid B, We would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as...

Panama City, Panama
Reviewed 1 September 2016

I think the price / quality ratio is OK. Breakfast is included and quality is also OK if not spectacular. Location is good. However, Internet access is not included and Hotel wanted to charge me 15$ per day for WiFi. This is not OK on this day and age. I am never returning to this property just based on this.

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Helpful?
Thank Andres F
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Andres F, We would like to thank you for your visit to Hotel Biltmore Guaemala. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Regards,

Guatemala
Reviewed 26 August 2016

We had a family reunion and had reserved a suite for my wife and me. The front clerk charged me and gave us our key. For our surprise when we enter the room was a double. Went back to the front desk and asked the lady that she had gave us the wrong room, she ruddly said that it was...

Review collected in partnership with this hotel
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Helpful?
Thank carloD9765FH
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear carloD9765FH, Kindly accept our sincere apologies for not being able to provide you the high standard of hospitality at your visit which is the general norm of our hotel. We will make everything in our power to make sure this won’t happen again, your comment will be handle in a serious and strict way. We already sent your comment...

Mackay, Australia
Reviewed 25 August 2016

I stayed here overnight to break my travel from Australia to Puerto Quetzal so I guess my views are compressed. On arrival, processed by very friendly and competent staff who spoke good English. Room was very clean and modern décor. Good bed and pillows. Hotel appears to be in a good location and reasonably safe. Breakfast was good but you...

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Helpful?
1Thank mildew1949
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear mildew1949, Thanks for your comment. would like to thank you for your visit to HOTEL BILTMORE GUATEMALAl. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Regards,

San Jose, Costa Rica
Reviewed 23 August 2016

Nice and clean hotel with a good breakfast included. Ask for a room with a hotel with a view otherwise you will have a view to a building. Only thing is that you have to pay extra y you want to go the pool or gym.

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Helpful?
Thank varlaura2014
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear varlaura2014, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!. Regards,

Topeka, Kansas
Reviewed 11 August 2016

This is a very nice, very clean hotel with excellent food and good service. It was a refreshing experience at the end of a very long and busy trip to Guatemala. It is located close to other shops and dining.

Review collected in partnership with this hotel
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Helpful?
Thank tiffany_mcmanis
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear tiffany_mcmanis, Thanks for your comment. It was a pleasure to served you! We hope to see you again. Please let us know if there is anything you need on your next visit to make your visit to our hotel as memorable as possible. Regards,

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Amenities

Highlights
  • Breakfast included
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Tennis Court
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Biltmore Express Hotel in conveniently located only 8 minutes away from La Aurora International Airport in the "Zona Viva", which is the center of the business and commercial part of the city, and very close to museums, restaurants, bars and shopping malls. Enjoy your business trip to Guatemala staying at the Biltmore Express, a new hotel concept for executive travelers who enjoy feeling at home. ... more   less 

Additional Information about Hotel Biltmore

Address: Calle 0-31 15, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $136 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Biltmore 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Hotel Biltmore Express
Hotel Biltmore Guatemala/Guatemala City
Hotel Style:
#13 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Biltmore staff and other travellers.
5 questions
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Greenville, South Carolina, USA

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Questions? Get answers from Hotel Biltmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room away from event noise”
 of 5 bubbles 90AndreaS, 14 Nov 2016 | Read review
“Second floor is undergoing remodels and it gets noisy during the day”
 of 5 bubbles 774andresf, 1 Sep 2016 | Read review
“Ask for a room with a view, not just the back or roof of other buildings”
 of 5 bubbles mildew1949, 24 Aug 2016 | Read review
“View over the Westin Camino Real Pool area is better than the other side.”
 of 5 bubbles Travellerstails, 19 Jun 2016 | Read review
“Be sure to stay at the back of the hotel and not near the front where you hear the discos a great deal.”
 of 5 bubbles cfuller603, 19 Apr 2016 | Read review
5 of 5