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240 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Hotel Stofella
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Showing 122: English reviews
Guatemala, Guatemala
Reviewed 14 November 2014

Excellent service, great experience. I recommend it. From the moment of our arrival until the end, the Staff was amazing. Mr. Gagne was the best. He showed the Yes attitude. We always felt that we were on vacation.

Review collected in partnership with Best Western
Thank Claudia C
Julio G, Gerente at BEST WESTERN PLUS Hotel Stofella, responded to this review
Google Translation

Muchas gracias por su comentario el cual nos da la oportunidad de responderle y mejorar. En Guatemala la moneda de...

Oxfordshire, United Kingdom
Reviewed 23 October 2014

This was a 2 day stop off for us, travelling from New York to Panama on motorcycle. we wanted some comfort and decent service. We got it here; lovely rooms in a great part of the city and fantastic service - the couldn't have been more helpful.

Thank IfaTrodd
Julio G, Manager at BEST WESTERN PLUS Hotel Stofella, responded to this review

Thank you for the comments we expect to have you back on the near future. The entire Best Western Plus team is at your service to make your stay an enjoyable one.

Carbonear, Canada
Reviewed 15 June 2014

Despite being an older hotel, We found it very clean. The staff were fantastic! The price was right and the included breakfasts were quite good and offered good variety. Would definitely stay here again.

Thank Kim M
Porto Alegre, RS
Reviewed 23 May 2014 via mobile

You know after seeing the review of this place I was a bit apprehensive, but everyone was very nice. Only thing that could have been better is the breakfast, but it was good enough, the area is wonderful, great location really, if you can try a restaurant that's 3 blocks away called garcias great food

1Thank Leopadmb
Reviewed 1 May 2014

I stay here for work, two weeks. Hotel is basic, nothing more. Window in the room can not be opened, so no fresh air. Breakfast is not what one can expect, stale Bread, cold eggs even at 7 in the morning. For diner you should avoid it, restaurant is empty every night and I found out why the hard way....

2Thank AlbertWeterings
San Jose, Costa Rica
Reviewed 15 April 2014 via mobile

Our section (room 301) had no lift!! My parents (70 year old) had to use the stairs all the time. You rate a room by its shower; we had to wait 7 mins until finally hot water came out. At breakfast (7-10 am) around 8:30 am no more cereal was left and they just said nothing when I asked. No...

1Thank Klossin
Reviewed 12 April 2014

Clean and modern city Hotel set amongst many others within a grid system layout. close to many small restaurants. Staff polite, helpful and pleasant. Wewere not happy with the room we had on the first night, as it was overlooked by conference visitors in the morning and we felt like we were in a goldfish bowl! Also, very noisy due...

Thank footdoctor
Las Vegas, Nevada
Reviewed 21 March 2014

Stayed there 1/18-25. Numerous things were and went wrong. Heating system DIDN'T work! Was blowing cold air. Front desk was not friendly. In fact, one person slipped a note under my door for someone else who spelled their last name with one "L". Talk about inefficiency. Breakfast on Friday, 1/24, was LATE as over 50 people were in the hallway...

2Thank RichardMello
Tobyhanna, Pennsylvania
Reviewed 19 March 2014

the rooms are a bit too filled with furniture, but comfortable, clean beds... in-room internet access easy. breakfast buffet: adequate and plentiful. I arrived late so didn't venture too far for food, but mc Donald's on corner has a café with wonderful fresh brewed coffee.

Thank AngelaAlaska
West Springfield, Massachusetts
Reviewed 4 February 2014

Arrived to Guatemala City and this hotel was in a nice location- walking distance to some nice restaurants. Front desk staff were curt and not friendly. I stayed here twice and both times felt uncomfortable walking to the front desk due to their demeanor. I felt asking them a question was bothersome. Customer service = not impressive. Room was nice...

Thank Martha M

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Best Western Plus Stofella is located in the heart of the zone Viva and ten minutes from the airport. We are surrounded by exclusive stores, office buildings, residential areas and an abundance of restaurants and nightclubs. The Best Western Stofella has luxury rooms fully equipped with automatic locks, cable television, analog dial up dataports, electronic safes and hairdryers. The Trattoria Veneziana Restaurant offer mediterranean and international food you can also ask for room service or have delicious snacks at our Caffee Venezia. ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Stofella

Address: 2 Avenida 12 28 | Zona Viva, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $108 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Hotel Stofella 3.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Best Western Stofella Hotel Guatemala City
Best Western Hotel Stofella
Best Western Guatemala City
Guatemala City Best Western
BEST WESTERN PLUS Hotel Stofella Guatemala/Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Stofella staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“preferably ask for higher floor rooms.”
 of 5 bubbles , 14 Mar 2017 | Read review
“All rooms seem to be good.”
 of 5 bubbles 377jerryw, 3 Dec 2016 | Read review
“I am sure about the other rooms, but for my room I can hear almost everything. I was on the second floor.”
 of 5 bubbles Jean-Wilner, 24 Nov 2016 | Read review
“quiet ,great location, good breakfast, nice employees.”
 of 5 bubbles perrogaruao, 11 Oct 2016 | Read review
“We stayed on 1st floor room 110 - not recommended”
 of 5 bubbles hokie63, 28 Jan 2016 | Read review
5 of 5