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Av. La Reforma 7-89, Guatemala City 01010 Guatemala
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Traveller (82)
Room & Suite (21)
Pool & Beach (11)

About

#20 of 87 hotels in Guatemala City
Location
Cleanliness
Service
Value
Welcome to the small and luxurious hotel in Guatemala. Hotel San Carlos is an elegant hotel that offers a personalized service that will make you feel at home. Hotel San Carlos is located in "Avenida La Reforma", one of the main and most beautiful avenue of Guatemala City. About 200 meters from the commercial area, financial centers, embassies and tourist attractions. Ten minutes from "La Aurora" International Airport and five minutes from downtown Historical Center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Airport transportation
Shuttle bus service
Meeting rooms
Spa
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Kitchenette
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Romantic
136Reviews1Q+A12Room tips
Traveller rating
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  • 11
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  • 6
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Jessica C wrote a review Aug 2022
New Britain, Connecticut13 contributions2 helpful votes
I will start off by saying the positive, the staff in the restaurant are the absolute sweetest people and are the only reason I am giving this place more than 1 star. For $100 per night I expected a better hotel. The room was dirty and fixtures were broken. The windows in the front of the room were open and were unable to shut which made us feel slightly unsafe. The pillows were extremely lumpy almost like they were stuffed with squares of foam. The food in the hotel is a hit or miss, I fully believe they microwave the food because every time we ordered we would here the microwave beep and suddenly our food came out. I ordered steak my first night there and the smell made me so nauseous I couldn’t eat and my sons hamburger was raw, same with the chicken in his lunch that he had ordered. The nail in the coffin was check out where I was forced to pay AGAIN (although a difference) for my first meal there even though I had already paid in full. Essentially double charging me for a meal already paid. The wifi in the building is HORRIBLE and will cut in and out, I had much better wifi in antigua in a eco hotel in the mountains. Reception is not good for phone calls either. Staff did not speak English as indicated which is fine for me since I do speak Spanish. Overall I cannot recommend this place and feel that it is FAR overpriced for what it gives.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Boolie33 wrote a review Jan 2020
Boston, Massachusetts26 contributions6 helpful votes
+1
I stayed here one night. It's a gorgeous little Oasis. As a solo traveler, I feel very safe, and every staff member is smiling, friendly and seems happy to be helpful. The garden/pool are paradise, I had my breakfast with the hummingbirds. It was delicious. They don't miss the little details, and the rooms are clean. I will definitely stay here if I'm ever in Guatemala City again.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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seedsedit wrote a review Nov 2019
New York City, New York157 contributions130 helpful votes
Good news: Nice common space/small pool/nice plants, birds ...ability to do business or rest outside your room. If you need to visit embassies (US/Swiss) ...they are near by. Free individual transport to airport. Not good news: breakfast a pretense (1 choice of eggs rotate daily; black beans/plantains served with white W. bread/not tortillas: ASK); My 2nd floor had 0 pluggable outlets/except bathroom &room faces street/is noisy (not good value for 85USD single per night).Room internet more hit&miss than ...Not a city to come to unless business/family emergencies require...prices like $US/quality very different. Sad to see
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Date of stay: November 2019
Value
Rooms
Service
Trip type: Travelled on business
Room Tip: Dont get front room facing or 2nd floor first room to right
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Domi B wrote a review Jun 2019
Arras, France43 contributions22 helpful votes
I've never experienced something like that with any other hotel in my entire life. I booked this hotel with booking.com. Hotel San Carlos took my money twice for a night (85€/ nigh.. which is not that cheap for an hotel in Guatemala ). When I realized it, I Sent them an email, they apologized and told me they would refund me, they gave me a "proof" of the refund... As I was still not refunded for the mistake they made couple of weeks after, I gave the proof to my bank, to ensure money was sent and "on its way". My Bank told me that the proof was totally false and with no value 3,5 months later, No refund !! Sent them emails and no answer any more. They told Booking they refunded me... Now I'm screwed, still trying to find solutions and still calling booking.com as I could get my money back. Can't believe it, they've got good rates, but they definitely don't give a sh*t about customer experience... and they stole my money !!!
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Date of stay: February 2019
Value
Rooms
Service
Trip type: Travelled with friends
Room Tip: don't go there
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Rick M wrote a review May 2019
Oneonta, New York732 contributions205 helpful votes
I had an early morning flight our of Guatemala City and found the Hotel San Carlos and am I glad I did! Easy and quick Uber ride from the airport and within walking distance to many restaurants and attractions! Hotel is very quiet - rooms are wonderful!
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Date of stay: May 2019
Value
Cleanliness
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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marcain wrote a review Feb 2019
Washington DC, District of Columbia205 contributions85 helpful votes
I stayed here with a group starting a trip through Guatemala. San Carlos was a wonderful start to my first visit to this country. The hotel is very comfortable, and very elegant. The rooms are moderate in size by US standards, but very comfortable and very well appointed. Lots of closet space, very nice bathroom, and I didn't lose my sweetheart in a ridiculous king-size bed. The room was very quiet, as was the entire hotel. The breakfast (included in our package) was very good, and had lots of options. Infinite coffee was available. We didn't eat at Hotel San Carlos other than breakfast, but the dinner menu looked quite good. The hotel is about 3 minutes walk from the US embassy, so if you have business there you're in a good spot. There are several restaurants nearby, including La Estancia - excellent! There is an inner courtyard in the hotel with umbrella'd tables around it, and a very nice bar area to lounge in. Wi-fi is good here. The staff was great. Very helpful, and forgiving towards my very limited Spanish. The staff is generally conversant with basic English, I was embarrassed that I didn't know more Spanish. The desk staff were fluent in English, and very very gracious and helpful. I wish I could have stayed here for a few nights and gotten to see more of G City. Hotel San Carlos is a gem of a spot - the staff, with the added bonus of architecture and atmosphere, made for a delightful one-night stay.
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Date of stay: February 2019
Rooms
Location
Service
Trip type: Travelled with friends
Room Tip: Ask for the room beside the pool if you like fountain-water white noise. All the rooms were...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michelle J wrote a review Feb 2019
13 contributions
+1
Lovely little hotel with a gate and security guard. Beautiful inside with an internal courtyard, lovely flowers and fountain, and a nice restaurant with many food options and friendly staff. Comfortable rooms though beds are on small side. Very clean. Front desk will arrange to send shuttle pick up to airport with advance notice.
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Date of stay: February 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shan C wrote a review Sep 2018
Woodbridge, Virginia16 contributions4 helpful votes
Hotel San Carlos is a gem of a hotel. The accommodations were very clean and the decor was stylish and classic. It felt like home. The breakfast was very good and the staff was excellent. Although there was a language barrier, they were very patient with my minimal Spanish skills. I would highly recommend and would return again.
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Date of stay: September 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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2132013 wrote a review Sep 2018
Antioch ill9 contributions3 helpful votes
this is a great hotel, the personal was very nice and friendly . The rooms was very clean, good breakfast, close to shopping are ,restaurants, security was excellent and very clean. I recommend this hotel and will go back
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Date of stay: September 2018
Location
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alfonso M wrote a review Jul 2018
7 contributions
I was at this hotel for 2 nights, its facade is impressive, when you get in, the service is ok, the rooms are not that big but enough for 1 or 2 people, I was in a room exactly in from of the outdoor pool, regardless the sound of a fountaing it turned to be really nice, they turn it off at about 10PM. The only thing that I actually didn't like is that they close the bar at 10PM, that's too early in my opinion. In general is a nice hotel, very convenient location, nice people and good prices.
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Date of stay: April 2018
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from San C, Front Office Manager at Hotel San Carlos
Responded 24 Jul 2018
Good day, Thanks for your comments we hope to host you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$102 - US$134 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san carlos hotel
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
23
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HOTEL SAN CARLOS: UPDATED 2022 Reviews, Price Comparison and 115 Photos (Guatemala/Guatemala City) - Tripadvisor

Frequently Asked Questions about Hotel San Carlos
Which popular attractions are close to Hotel San Carlos?
Nearby attractions include Mezquita Aldawa Islámica de Guatemala (0.3 km), Toscana Tours Guatemala (0.2 km), and Parroquia de la Inmaculada Concepcion (Ciudad Vieja) (0.2 km).
What are some of the property amenities at Hotel San Carlos?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel San Carlos?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel San Carlos?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel San Carlos?
Yes, free parking is available to guests.
What are some restaurants close to Hotel San Carlos?
Conveniently located restaurants include La Estancia, Altuna, and TGI Friday´s.
Are there opportunities to exercise at Hotel San Carlos?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel San Carlos have an airport shuttle?
Yes, Hotel San Carlos offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel San Carlos have airport transportation?
Yes, Hotel San Carlos offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel San Carlos?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel San Carlos?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.