Regis Hotel & Spa
3 Avenida 3-47 Zona 2, Panajachel 07001 Guatemala
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About
#7 of 40 hotels in Panajachel
Location
Cleanliness
Service
Value
Hotel Regis Panajachel is an excellent choice for travellers visiting Panajachel, offering a romantic environment alongside many helpful amenities designed to enhance your stay.
Close to Casa Cakchiquel (0.1 mi), a popular Panajachel landmark, Hotel Regis Panajachel is a great destination for tourists.
During your stay, take advantage of some of the amenities offered, including a concierge, and you can go online as Hotel Regis Panajachel offers guests free internet access. Guests are also welcome to enjoy a hot tub and a lounge, located on site. For travellers arriving by car, free parking is available.
While you’re here, be sure to check out some of the Asian restaurants, including Restaurante Hana and Chinitas, all of which are a short distance from Hotel Regis Panajachel.
There is no shortage of things to do in the area, and there are several great attractions that are within walking distance of Hotel Regis Panajachel, including Hotel Atitlan Gardens (0.6 mi), Church of St Francis (0.4 mi), and La Galeria (0.2 mi).
Enjoy your stay in Panajachel!
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Property amenities
Free parking
Free internet
Hot bath
Sauna
Bar / lounge
Hiking
Canoeing offsite
Kids stay free
Parking
Internet
Restaurant
Breakfast available
Breakfast in the room
Children Activities (Kid / Family Friendly)
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Spa
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Steam room
Waxing services
Non-smoking hotel
Sun umbrellas
First aid kit
Umbrella
Ironing service
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Room features
Housekeeping
Wardrobe / wardrobe
Room types
Mountain view
Non-smoking rooms
Family rooms
Good to know
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, Spanish
Location
96Great for walkers
Grade: 96 out of 100
45Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
Contact
3 Avenida 3-47 Zona 2, Panajachel 07001 Guatemala
Getting there
Car HireSee all Panajachel car hire
354Reviews3Q+A55Room tips
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We enjoyed hotel regis alot. Perfect location righ on calle de santander. It is actually walkable from la lancha. We took a took took because we didn't know where we were going. We should have been charged Q10 by tuk tuk but charged us Q40. Oh well. Alma at the front desk was nice enough to tell us what normal prices were for tuk tuks so we could challenge an over priced ride. The shower, cleanliness and space in the room were excellent. There was security in front so we felt very safe. They even kept our bags in their office before check in so we could walk around pana. Oh and the breakfast was muy rico and free!!! Only downside it's they would not exchange our American dollars if there were tiny rips in the dollar, but that was not a big deal. Overall great experience.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Beware of this hotel!! I booked a room for 3 people months in advance. I pre paid for the reservation, it was an additional cost for the third person. When we arrived, they only had a room with a double bed, for 2 people available. I showed them all the proof that I booked for 3 people, and they denied it, and still did not accommodate us. They suggested we get another single occupancy room, and pay full price for it. We had no choice but to pay for an extra room, as it was late at night, and we needed somewhere to stay. We booked another room, and they kept the money for the triple occupancy room. They are a scam and liars!! Once they have your money, you will never get it back! Even if they are at fault!! Stay elsewhere! I have stayed all over the globe, and this is by far the worst hotel and customer service!!!…
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Date of stay: December 2022Trip type: Travelled with friends
Value
Service
Room Tip: They are scammers
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Our second time stay at Regis, and as always the grounds and hotel are beautiful. Well taken care of, and they offer the hot springs which was a big draw for us. We enjoy relaxing out there at night. The rooms are clean and comfortable. The location is great, right on Calle Santander, and a short walk to restaurants, shopping, and the lake. We were less than impressed by the service of one of the front desk workers Ariel. He seemed as if he couldn't be bothered to help with anything during our stay. We needed the use of a crib which the hotel advertises as available. We emailed prior to our stay to ask for the use of a crib when we arrived. Upon arrival, Ariel stated they didn't have cribs for use. When we got to our room, we found another person working for the hotel and asked if they had cribs. She went and got us a crib and was back with it and set up in 5 minutes. The next day we went and asked Ariel if we could get some glasses and ice from the restaurant to which he replied the restaurant wasn't open, so they couldn't provide glasses or ice. Again, we asked another person working for the hotel and he immediately got the glasses and ice for us. Thankfully there were other people more accomodating at the hotel to help us with our needs during our stay. Even with that, we still enjoyed our stay and would stay here again.…
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Date of stay: October 2022
Value
Rooms
Service
Room Tip: Ask for a room closer to the hot springs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Nice clean rooms with very friendly and accommodating staff. We actually made our reservation and paid for the wrong night but they changed it to the correct day and did not charge us any additional fees. The hot springs were very relaxing and enjoyable. Staff brings you your towels and can adjust the temperature. A very pleasant stay right on the Main Street but is set back in a beautiful garden so it is very quiet and private.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We found Guatemala to be more friendly, cheaper, more interesting and way, way safer than the other Central American countries that we've toured, especially Mexico. We felt safe walking anywhere, excluding Guatemala City, including night. People are smiling and unusually kind, both to us and to each other. We did the standard Antigua, Tikal, Atitlan route. The latter was the most interesting, especially when we took an extra day to go to the villages the tourists don't normally visit. And though all guides and drivers were fine, Pedro in Atitlan was the best. Special thanks to Eduardo at kimkim. He had to plan our trip 3 times (twice delayed due to Covid restrictions.) I ask lots of questions and requested many particular changes to the itinerary. He always responded quickly. During the trip he was very attentive, coming to our hotel to review things and always available on the phone. The only two issues we encountered occurred on Sunday nights and he was available and on top of it even then. In Flores near Tikal, recommend staying at a hotel on the island, not the other side of the bridge and definitely not the El Patio hotel (we were moved upon request.) The 5 star hotels in Antigua, Camino Real and the Casa Santa Domingo (the latter built around museums and not to be missed) were fantastic. Every hotel, including the $50/nite Regis in Panajachel, included great breakfasts. Tourism is still down 50% or more in Guatemala so take this opportunity to visit.…
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel Regis is located on the busy, chaotic main street of Panajachel, Guatemala, so you are right in the middle of much of what makes "Pana" fun. But once you step inside its gate you are in a peaceful retreat. Oh, sure, a little street noise bleeds in now and again, but I was amazed at how restful the gardens that surround the buildings that hold the rooms were. The landscaping is lovely and well kept, and the thermal-fed waters of the hot tubs were incredibly relaxing. The staff is friendly, gracious, and helpful. I'd stay there again. The only weak area is the rooms themselves, which are basic, somewhat awkwardly laid out, and in need of some updating. Electric outlets are hard to find. The bathroom, though separated into a toilet and washbasin rooms, was cramped, with a mirror placed about 10" too low for my 5'11" height. I should note, however, that the rooms were clean and that the hot water for the shower was great.…
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Date of stay: December 2021
Rooms
Location
Service
Room Tip: Ask for a room away from the street for maximum quiet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This little hotel is one of the best we have been to in Guatemala! The staff is genuinely kind and caring as well as effective and efficient. The gardens are very special and the gardener obviously loves his work. The grounds include amazing!!! thermal baths, a sauna, a cascade waterfall, comfortable private delightful garden sitting areas as well as areas for recreation. The rooms are comfortable, clean and have all the amenities one needs, including amazing hot showers that are often hard to find in Panajachel. The location is perfect! Near excellent restaurants and the Lake edge for sunrises and sunsets as well as shopping. We cannot recommend Regis Hotel more highly. They completely exceeded our expectations! When we return to Guatemala, we will definitely stay at Regis again.…
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Date of stay: July 2021
Value
Cleanliness
Service
Room Tip: ask for what you need and the hotel tries to accomodate
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I have stayed at this hotel several times! We went back in February of this year to find a nightmare. All of the sudden we couldn’t listen to music in our private room. The lady in charge Salma Mejia. Was rude, nasty and condescending. I honestly thought I would never experience something like that in my own country. I sure hope is not cause my husband is a black male. We sure hope that by the time we go back she will not be there or at the very least she would have learned how to treat guests.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Ana Maria Herbruger, Director General at Regis Hotel & Spa
Responded 4 Sep 2020
Estimada Claudia505, Fue un placer servirle en Regis Hotel & Spa y formar parte de su experiencia del maravilloso Lago de Atitlán; nos es de gran ayuda conocer su opinión y agradecemos nos la haya compartido para dar el seguimiento que corresponde. Esperamos poder darle la bienvenida de nuevo pronto. Atentamente, Ana María
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms are basic, the bathroom as well, but everything is clean and the bed is good. The real plusses for this hotel are the hot tubs and the location of the hotel. The hotel is on the main road, so restaurants are near and it’s easy to enjoy the beautiful environment from here. Even on a hot day the hot tubs are soooo relaxing and also try the really hot one!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ana Judith de Toledo, Director General at Regis Hotel & Spa
Responded 7 Sep 2020
Dear MBreda, We appreciate the time you have taken to give us a review and we are happy that you enjoyed your stay. Please stay safe and we look forward to serving you again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was contacted more than 3 times and each time, I was told I would be having a different type of room/beds which differed from what was booked online using your own website. Bathrooms looked really old.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from 44anamariah, Gerente at Regis Hotel & Spa
Responded 11 Jan 2020
Dear galandelaroca7 Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve. We look forward to welcome you again and exceed all your expectations. Atentamente, Ana María
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$85 - US$118 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaWestern HighlandsSolola DepartmentLake AtitlanPanajachel
NUMBER OF ROOMS
24
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Frequently Asked Questions about Regis Hotel & Spa
Which popular attractions are close to Regis Hotel & Spa?
Nearby attractions include La Galeria (0.3 km), Multicolores (0.2 km), and Simoneta Mixology Cantina (0.1 km).
What are some of the property amenities at Regis Hotel & Spa?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a spa.
What food & drink options are available at Regis Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Regis Hotel & Spa?
Conveniently located restaurants include Cafe Loco Coffee, José Pingüinos, and Deli Jasmin.
Are there opportunities to exercise at Regis Hotel & Spa?
Yes, guests have access to a sauna during their stay.
Does Regis Hotel & Spa have airport transportation?
Yes, Regis Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Regis Hotel & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Regis Hotel & Spa?
The staff speaks multiple languages, including English and Spanish.
Is Regis Hotel & Spa accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.