Jardines del Lago
Calle Monterrey, Panajachel 07010 Guatemala
Lowest prices for your stay
US$120
Fully refundable before 30/03/23
No prepayment needed
US$120
Fully refundable before 30/03/23
No prepayment needed
US$118
Fully refundable before 28/03/23
No prepayment needed
TravelocityUS$120
Priceline
Vio.comUS$118
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About
#10 of 40 hotels in Panajachel
Location
Cleanliness
Service
Value
Offering a beautiful setting on Atitlan Lake, recognized as one of the most beautiful lakes in the world, Hotel y Centro de Convenciones Jardines del Lago has attractive rooms. Set in gardens, it features a restaurant and a terrace with lake views.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Sauna
Free breakfast
Beach
Bicycle rental
Babysitting
Airport transportation
Secured parking
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Canoeing
Conference facilities
Banquet room
Meeting rooms
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Laundry service
Ironing service
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Room features
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lake View
Charming
Languages Spoken
English, French, Spanish, German and 1 more
Location
81Good for walkers
Grade: 81 out of 100
22Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Contact
Calle Monterrey, Panajachel 07010 Guatemala
Getting there
Car HireSee all Panajachel car hire
286Reviews11Q+A41Room tips
Reviews
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The good things was they had an excellent breakfast buffet every morning. The dining room looked out on Lake Atitlan which was beautiful. No street noise. Bad things- my shower flooded the first night, so the next morning I told the front desk about it. I told them in Spanish and I had a fluent Spanish speaker tell them too. In the afternoon when I returned to the hotel, I inquired at the desk to find out if it was fixed. They said yes. I asked for an extra towel to put on the floor just in case it flooded. Guess what? It flooded again. Another traveler in my group had the same problem as I did. The next day, we went to the desk to complain and ask for it to be fixed. This time the front desk clerk (maybe supervisor) got a screw driver and took out our drain covers. That night, I ran the water at a slower level and the water mostly went down the drain. The next day, I get back to the room and the drain cover is puttied in the shower. I turn on the water and had the same problem, and then I lost water pressure and had only a drip- anyway that didn't leak, but I couldn't wash my hair. Bad thing 2- There were dogs barking at all hours of the night, and people outside the building were loud. Luckily, I brought ear plugs. Bad thing 3- On our third day, we went for breakfast and all of the tables were reserved but not for us. So, why did I give it three stars? The breakfasts were really good! You definitely need to know some Spanish to communicate with the front desk.…
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Date of stay: February 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Knowledge of Spanish is necessary
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Overall the experience has been very disappointing. The location of the hotel is good. The room I stayed in was clean for the most part, but outdated. Only one working outlet out of five in the room. No hairdryer, no phone to call the front desk and request one. The staff is not very friendly, I am sorry to say that. The worst part was the restaurant. Very unsanitary, dirty water glasses and coffee cups, unclean silverware. The food was terrible, not fresh, with a very high chance of getting food poisoning. I decided to go off the property for every meal to be safe.
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Date of stay: April 2022Trip type: Travelled solo
Room Tip: Avoid the restaurant if you choose to stay at the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
So dissatisfied and disappointed! I would NOT recommend this place! This Hotel hosted a family wedding and they provided the food. Over 30 + people ended up with food poisoning and hospitalized. I ended up in the hospital, missed my flight, spent with over Q5,000 in hospital and medicine expenses and no one to answer for in the hotel. They refuse to take ownership or even offer some type of compensation or apology. The fact I have to do this to warn other people is truly distasteful. Even the prior guest from the AirBnb We stayed in were also sick from food poisoning after eating there and they went there at a completely different time and date before us! Think TWICE before going there or you might end up in the hospital.
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Date of stay: December 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
I had my wedding December 26th 2021, at the Hotel Jardines Del Lago in Panajachel. All my family traveled to this hotel from all over the place (United States, Guatemala City and so on). Over the course of the next 2 days my wedding guests and ourselves began experiencing symptoms of food poisoning (vomiting, diarrhea, stomach cramps). A few of my family members had to be hospitalized it was so bad and missed flights back to their original country. A few of the people were diagnosed with salmonella poisoning and some who were not tested for this had really high levels of bacteria in their stomachs. I am really disappointed and sad I had to spend my honeymoon on bed rest with my husband for about a week, and embarrassed I had to call everyone that came to the wedding to make sure they were okay and if they had symptoms (which many did) to get medical attention as salmonella is a serious infection. I spoke to the hotel management about my concerns about two days after the wedding and realizing about half of my guests were sick, and until today I have not been given a resolution. All the guests from the wedding went their own separate ways after the wedding so there is no other connection in my mind besides our wedding. We would have loved to believe that it was something other than the wedding that made our friends and family sick, but it does not match up. They haven’t even asked me once how my guests are doing, or how my husband and I have been recuperating. _____________________________________________________________________________________________ No recomiendo Hotel Jardines del Lago, esto debido a que el 26 de diciembre de 2021 realice mi boda en el hotel, no soy de Guatemala y la mayoría de los invitados no eran de Guatemala, al día siguiente varios invitados incluyendo a mi persona y esposo empezamos con síntomas de molestia en el estómago, algunos entraron de emergencia al hospital debido a los dolores intensos, vómitos, diarrea, etc. Fueron diagnosticadas por intoxicación de comida por batería salmonella y gente que no sabían que talvez era salmonella y no se pudieron hacer este examen porque todavía no sabíamos la causa, fueron diagnosticados con niveles altos de bacteria intestinal. Nosotros no disfrutamos de nuestra luna de miel debido a que la pasamos enfermos y comunicando y pidiendo disculpas a los invitados por este problema y muchos perdieron su vuelo de regreso generando gastos extras a todas las personas. Estoy muy molesta con el hotel debido a que hable con ellos y presente mi queja, no me dan solución de nada y ni siquiera se dignaron a dar seguimiento a mi caso, no preguntaron si algunas de las personas mejoraron o de como seguimos. Todos nuestros invitados, incluyendo nosotros, nos fuimos a diferentes partes del país entonces no hay otra conexión que nosotros podemos pensar además de nuestra boda. Nosotros queríamos pensar que no fue nuestra boda que enfermo a nuestros amigos y familia, pero no hay otra conexión. Pésima atención por parte de los administradores del hotel.…
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
Helpful
I was in Panajachel, Guatemala, on vacation trip, I was staying in the normal room, wonderful place, the attencion is good and the eat ins´t good, the room was comfortable, the hotel dont´pool that's so bad, I woill certaingly be staying here again
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Date of stay: October 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mercadeo Y Relaciones Publicas, General Manager at Jardines del Lago
Responded 12 Oct 2021
Hotel Jardines del Lago agradece sus comentarios ya que es importante la opinión de nuestros huéspedes para seguir en la mejora continua y brindarle un mejor servicio, esperamos su pronta visita y que siga disfrutando de Guatemala y sus alrededores.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is quite big, located right on the lake edge. Our room was lovely: clean and tidy; generous and functional. Unfortunately there was no significant view of the lake. But the garden and views from there of the lake are lovely. The garden is especially lovely when lit at night. The restaurant however is large and rather soulless. They have a promo video running on endless loop which is really annoying. However there is some outdoor and undercover seating which is more relaxing. The food is not special but tasty and presented with some care. Many local items. Some dishes are very generous. Service is effective and pleasant-enough
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Date of stay: October 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Mercadeo Y Relaciones Publicas, General Manager at Jardines del Lago
Responded 26 Feb 2021
We greatly appreciate your comments, we are pleased to know that you have enjoyed your stay with us, Familia Jardines will be happy to assist you on your next visit, we hope you will come back soon and continue enjoying our services, especially the wonders of Atitlán.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I had a great stay and the best views. In walking distance to markets and boats. So relaxing with drinks in the evening. Massage and jet skis are available on property. Take the private tour to the different towns for 25Q a person. The best shopping on clothing cheaper is Santiago Atitlan and I took the tour in the took took for 100Q.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mercadeo Y Relaciones Publicas, Director General at Jardines del Lago
Responded 4 Mar 2020
Familia Jardines welcomes your comments and encourages us to continue the continuous improvement, we hope you visit us soon and can continue enjoying the wonders of Atitlán and its surroundings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The view here is beautiful and the gardens are just lovely! The rooms are simple but clean and comfortable. No frills in the rooms. The customer service was great. They don't speak a lot of english so go prepared!
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Date of stay: January 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteljardinesdellago, Gerente at Jardines del Lago
Responded 18 Jan 2020
We very much appreciate your comments encourages us to continue in the continuous improvement we hope to visit us again soon, we will be delighted to serve you again and you can continue enjoying our services, gardens and especially of Atitlán.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I have stayed there many times before always great service, great views, good food but food was a little expensive.This trip was the best they now have a swimming pool and the the food better and cheeper than in town great!!!
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Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteljardinesdellago, Gerente at Jardines del Lago
Responded 15 Aug 2019
Jardines del Lago appreciate your comments and encourages us to continue in continuous improvement, we hope to return soon and enjoy our new facilities and especially Atitlan.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for three nights and four days at the end of or exploration of Guatemala. The grounds are beyond beautiful. The food and service were great, a large variety for in the included breakfast. Very relaxing with views beyond compare. The rooms are simple but comfortable and the staff friendly and helpful. Even during a thunderstorm at night the views of the volcanoes and the lake were amazing. (We do not have thunderstorms are home, rain yes ,not usually thunder and lightning). Yes, the WiFi was weak in the room, but everything else was wonderful. Cannot wait to return.
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hoteljardinesdellago, Gerente at Jardines del Lago
Responded 15 Aug 2019
We appreciate your comments encourage us to continue in continuous improvement and improve our services, we hope to visit us again and enjoy our facilities and services.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$91 - US$102 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaWestern HighlandsSolola DepartmentLake AtitlanPanajachel
NUMBER OF ROOMS
30
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Claim Your ListingJARDINES DEL LAGO: UPDATED 2023 Hotel Reviews, Price Comparison and 427 Photos (Panajachel, Guatemala) - Tripadvisor
Frequently Asked Questions about Jardines del Lago
Which popular attractions are close to Jardines del Lago?
Nearby attractions include Lago de Atitlán (0.1 km), Hotel Posada de Don Rodrigo Museum (0.3 km), and Casa Cakchiquel (0.5 km).
What are some of the property amenities at Jardines del Lago?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Jardines del Lago?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Jardines del Lago?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Jardines del Lago?
Conveniently located restaurants include Deli Jasmin, Tuscani, and Restaurante Hana.
Are there opportunities to exercise at Jardines del Lago?
Yes, guests have access to a sauna during their stay.
Does Jardines del Lago have airport transportation?
Yes, Jardines del Lago offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Jardines del Lago offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Jardines del Lago?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Does Jardines del Lago have any great views?
Yes, guests often enjoy the lake view available here.
Is Jardines del Lago accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.