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Hotel Atitlan

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676 Reviews from our TripAdvisor Community

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Showing 475: English reviews
San Antonio, Texas
Reviewed 28 May 2015

I've stayed here 3 times and just love it. Beautiful rooms with views of the lake and volcanoes. Comfortable beds and fluffy towels. Lots of folk art and antiques around. The gardens are just beautiful and enjoy seeing the resident birds...toucans, scarlett macaws, parrots and peacocks. We also saw a monkey this time...must be an escapee from the nature reserve...

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Helpful?
2Thank svh50
Atencion Client... H, Director de Relaciones Públicas at Hotel Atitlan, responded to this review

Thank you very much for your comments and to write about your experience you had with us. We will keep working hard to provide a good stay to our clients. Best regards,

Chicago, Illinois
Reviewed 28 May 2015

Overall we loved the hotel! The view was the best, rooms were comfortable and it was close to town without being in town. The restaurant could be improved but isn't that bad. Pros: - Fantastic View from the restaurant and pool, and several of the rooms - Great pool area, including drink service to your chair - Awesome infinity hot...

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Helpful?
4Thank Samharts
Atencion Client... H, Director de Relaciones Públicas at Hotel Atitlan, responded to this review

Thank you to write your experience with us and the surroundings areas. We are happy to hear that your stay in the area was good, and for your next vacations, please, think about us, will be a pleasure to have you with us again. Best regards,

Bozeman, MT
Reviewed 24 May 2015

Wonderful hotels with awesome old fashioned ambiance, and amazing views. Really pretty grounds. Good friendly staff. Pool and outdoor jacuzzi sparkle and, at least in May, you want the jacuzzi. All services (hikes, etc) better negotiated in town (Roger's tours). Not much good food in the area but the hotel restaurant was sadly lacking, so go to town. (All tuk-tuk...

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Helpful?
1Thank ChuckBZN
Atencion Client... H, Director de Relaciones Públicas at Hotel Atitlan, responded to this review

Thank you to take part of your time to write about Hotel Atitlan. We always receive good comments of our food, but we are revising our procedures to try not happen this again. This comment makes us better and invite us to keep working hard to recover the good comments about our services. Thank you and best regards,

Italy
Reviewed 21 May 2015

Prios: beautiful grounds, great lake view location, the gardens are magnificent, some rooms are renovated, but still need some tlc Cons: staff didnt really go out of their way to ensure that my reservation for a grand suite be close to the lobby or on the ground floor due to my hip problem that i have developed, i had to...

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1Thank PatriziaItaly
Atencion Client... H, Director de Relaciones Públicas at Hotel Atitlan, responded to this review

Thank you to take part of your time to write about us. Certainly we regret to not have a Suite near of the lobby for you during your stay, but are located in specific points that offer the best view in all the hotel. Please let us know when you come back, we will give the best of us to...

Guatemala City, Guatemala
Reviewed 20 May 2015 via mobile

After a heart breaking incident at an Overrated french managed place near San Antonio Palopo, we decided to back to our old known place, where everybody is welcome: Hotel Atitlan. Upon arrival the ever strong presence of the the owner, Doña Susan, an american expat and widow of DON ARTURO the co founder, welcomed us and suggested to try the...

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1Thank Nicolas d
Atencion Client... H, Director de Relaciones Públicas at Hotel Atitlan, responded to this review

This place are designed for the people that likes to enjoy all the natural ambient of the Lake Atitlan area and shows part of our beautiful country. Thank you for your visit, and please think about us for your future vacations. Best regards,

San Francisco, CA
Reviewed 19 May 2015 via mobile

I spent one night at the Hotel Atitlan and thank God that was it. First off, I will rate them highly in helping me arrange reasonably priced shuttle reservations from elsewhere in Guatemala. Though they could have done a better job with communicating the shuttle confirmation, I was picked up when scheduled and for the agreed upon price with the...

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Thank Nel O
Hamilton, Hamilton, Bermuda
Reviewed 15 May 2015

I recently stayed at Hotel Atitlan with my elderly parents and whilst the view of the lake is fantastic and the hotel grounds are kept impeccably, the room left a lot to be desired. There were barely any amenities in the room and it simply didn't scream anything near what we paid. The staff were quite friendly and that's always...

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Thank Norma T
Atencion Client... H, Director de Relaciones Públicas at Hotel Atitlan, responded to this review

Thank you for your comment about your stay with us. Certainly we regret to hear that your stay with us not was in all satisfactory. All the suggestions makes us better, With this message we will take care to not happen this again with our future guests. We are working to fix the inconvenient with the morning light in all...

Saigon
Reviewed 7 May 2015 via mobile

Beautiful, serene, hospitable hotel. I can't say enough about the gorgeous gardens surrounding the rooms and pool area. It's a joy just to sit peacefully amidst all the exotic flowers. The hotel is beautifully decorated in Guatemalan antiques. Their shop is also nice. You can find most items cheaper in Panajachel but if you want to avoid the hassle you...

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Helpful?
Thank JoasiaZ
Atencion Client... H, Director de Relaciones Públicas at Hotel Atitlan, responded to this review

We appreciate so much your comments about us. Your comments makes us better and invite us to work hard to give every day the best of us. For your next visit, will be a pleasure keep serving you. Best regards,

Guatemala City, Guatemala
Reviewed 26 April 2015

We came to this hotel because of a wedding. The suite we were in had no black outs so were we awake at 6am. The bed very uncomfortable as were the pillows, no turn down service. The price for the room was ridiculously over priced. The gardens are lovely with a spectacular view. The food is quite poor.

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1Thank Patricia S
Baltimore, Maryland
Reviewed 16 April 2015

My family and I stayed there for two nights and it was wonderful. The hotel had beautiful views of the lake and volcano. The staff was very accomodating and polite. They provided wonderful room service to my 90 year mom who could not walk to the restaurant. Enjoyed many walks through their beautiful gardens. Would highly recommend this hotel.

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Helpful?
1Thank Mayra R

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Nominated by Travel + Leisure; "World's Best Awards 2011".This charming hacienda-style hotel is a formerworking coffee farm situated on the shores of Lake Atitlan, with a picture perfect view of volcanoes San Pedro, Toliman and Atitlan. Highlighting numerous unique Guatemalan traditions with its colorful and vibrant interior, each room is individually decorated with hand-woven fabrics and carpets, handcrafted furniture, paintings and tile floors. All rooms have private balconies and breathtaking views of the lake. The swimming pool and Jacuzzi overlook the entire lake and the hotel's magnificent wedding, tropical and rose gardens. The Botanical Gardens of Hotel Atitlan are a true garden lover's paradise. Bird-watching is a popular pastime within its botanical gardens. Enjoy a cocktail or a refreshing tea from the selection of tea infusions by the fire in the hotel's bar, and dine in an elegant setting where you will savor regional and international cuisine. You can't miss this beautiful Hotel!!! ... more   less 

Additional Information about Hotel Atitlan

Address: Finca San Buenaventura | Solola Lago de Atitlan, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range: $254 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Atitlan 3.5*
Number of rooms: 60
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Also Known As:
Atitlan Hotel Panajachel
Hotel Style:
#1 Family Hotel in Panajachel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Atitlan staff and other travellers.
9 questions
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Jerusalem, Israel
over a year ago
Charlotte, North Carolina
2 months ago
Charlotte, North Carolina
2 months ago
United Kingdom
1 month ago

See all questions (9)

Questions? Get answers from Hotel Atitlan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Little expensive”
 of 5 bubbles IANA940, 30 Nov 2016 | Read review
“Any room with a view.”
 of 5 bubbles SBDayna, 24 Nov 2016 | Read review
“Reservations a plus. Driver service excellentt. Rooms are very comfortable with amazing views third floor is best.”
 of 5 bubbles traveler77373usa, 26 Aug 2016 | Read review
“All of the rooms have amazing views of the Lake”
 of 5 bubbles bottam, 26 Aug 2016 | Read review
“Even first floor rooms have great views. Ask to see the room first because some rooms are angled away from the best views.”
 of 5 bubbles DouglasI_13, 22 Aug 2016 | Read review
5 of 5
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