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Porta Hotel Del Lago

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Porta Hotel Del Lago
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396 Reviews from our TripAdvisor Community

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Showing 188: English reviews
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Reviewed 3 days ago NEWvia mobile

I had a great vacation here with my family. Many actives and shopping close by. The views are beautiful and I would definitely come back. This hotel is great for a peaceful, relaxing vacation and the weather here is nice all year long.

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Helpful?
Thank nancy f
Belvedere, Kent
Reviewed 4 days ago NEWvia mobile

A moderate size establishment in need of some tlc to bring it up a notch. Our twin room was quite spacious and the beds comfortable. Only one bedside lamp serving two beds. Bathroom needs a lick of paint. Otherwise, all ok. Standard breakfast buffet plus eggs cooked to order. Very good club sandwich in bar. If you like rum, do...

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Helpful?
Thank Joebelvedere
Guatemala City, Guatemala
Reviewed 4 days ago NEW

The hotel is nice, is really big but needs to be refurbished. It has two pools, a ping pong table, a pool table and two areas to eat, it also has a nice bar. The people that attends the hotel is really nice, good attention. We bought the all-inclusive package, which included breakfast, two between meals, lunch and dinner. They...

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Helpful?
Thank Isabel G
Reviewed 2 weeks ago

The hotel is an average one, but it is very well located and the views are amazing! I stay 2 nights, the room service is very good and fast, the breakfasts on the menu are enough and the buffe is good too, but is too much.

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Helpful?
Thank Josue U
Gold Coast
Reviewed 3 weeks ago

This hotel is hotel is in a nice location overlooking the Lake but that would be its best feature. The rooms are tired and a little dirty . There was no air-conditioning , just a timed fan which was inadequate, especially when the full blast of the afternoon sun hit the window.The wardrobe door kept sticking making it difficult to...

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Helpful?
Thank Carole C
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Carole C Thank you for sharing your comments and observations on your experience at Porta Hotel del Lago. We apologize for not meeting your expectations for the air conditioning in your room, we are aware that each of the comments made were taken to improve our service. Regards Ana María

Durham, Maine
Reviewed 3 weeks ago

Great staff, more than comfortable rooms. Great service throughout. All rooms are very nice. Buffet was attractive and tasty. We were more than happy with our stay on our next to last night of our 11-day visit to Guatemala and Honduras.

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Helpful?
Thank snifflz1
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Snifflz1 Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the awesome view and friendly staff. Regards Ana María

Rancho Santa Margarita, California
Reviewed 4 weeks ago

I was here with a group. Delicious buffet lunch with many dishes to taste. Local beer was $5 bottle. Good service. Enjoyed folk dancers. We did not stay at the hotel but the grounds are very well kept.

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Helpful?
Thank C W B
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear CWB Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time and enjoyed the Buffet Lunch and folk dancers. Our mission is to exceed your expectations and we are very pleased that you give us these comments. Regards Ana María

Anchorage, Alaska, United States
Reviewed 4 weeks ago via mobile

The hotel rooms are roomy and well equipped. Most rooms have a nice view of Lake Atitlan. The food in the dining room is just average. It was a buffer with meat, chicken and fish but the food was cold when it wasn't meant to be. The pool area is nice. The bar has reasonably inexpensive drinks. The hotel is...

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Helpful?
Thank Dianne H
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Dianne H Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the awesome view. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your valuable comments. Regards Ana María

Reviewed 4 weeks ago

Remember the title, very good hotel for Panajachel. If you're expecting a 5 star hotel in this area you are dreaming. I'm putting "very good" because in this area, this would be considered very good. I'll start by saying the rooms are comfortable. As in many places in Panajachel bring a scented candle with you for the bathroom. You can...

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Helpful?
Thank Hobbesey
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Hobbesey Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. Don´t have a doubt that your comments will be taken into consideration. Regards Ana María

Salida, Colorado
Reviewed 5 weeks ago

Even though it was quite cloudy when we arrived, I was very impressed with the views of Lake Atitlan from room #519. The room featured a safe, balcony, English TV and washcloth. The bathroom was done up in marble, very stylish. Unfortunately, the shower water temperature would swing from just right to too hot or too cold during the length...

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Helpful?
Thank climber_in_CH
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimado Climber_i... Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del maravilloso Lago...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Porta Hotel Del Lago

Address: 2 Avenida 6-17, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range: $135 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
Number of rooms: 100
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Also Known As:
Porta Hotel Panajachel
Hotel Style:
#1 Green Hotel in Panajachel
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Questions & Answers

Here's what travellers have asked, with answers from Porta Hotel Del Lago staff and other travellers.
7 questions
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Chicago, Illinois
over a year ago
Edmond, Oklahoma
over a year ago

See all questions (7)

Questions? Get answers from Porta Hotel Del Lago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views”
 of 5 bubbles IsabelG872, 19 Feb 2017 | Read review
“All rooms seem to be of equal quality.”
 of 5 bubbles snifflz1, 31 Jan 2017 | Read review
“best views from higher up”
  • marble bathroom
  • lake views
  • comfortable beds
 of 5 bubbles climber_in_CH, 19 Jan 2017 | Read review
“Try to get a room on a floor as high as possible, but 4th onwards are fine and in the middle. The end rooms views are obscured by trees.”
 of 5 bubbles 151clareg, 12 Jan 2017 | Read review
“we had a room in the middle on the 3rd fl , if you could get the highest floor”
 of 5 bubbles jdc4849, 23 Oct 2016 | Read review
5 of 5