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Porta Hotel Del Lago

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Traveller (430)
Room & Suite (126)
Storyboard
Overview
  • Excellent33%
  • Very good41%
  • Average18%
  • Poor4%
  • Terrible4%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star accommodation
All hotel details
Additional information
Offers from Porta Hotel Del Lago
Offers & Announcements: 20% off room rate
Offers from Porta Hotel Del Lago
Offers & Announcements: 20% off room rate
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (571)
Filter reviews
254 results
Traveller rating
70
119
39
13
13
Traveller type
Time of year
LanguageEnglish
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70
119
39
13
13
Show reviews that mention
All reviewslake atitlanall inclusive packagecorner suitebreakfast buffetlarge hotelelectrical outletsnice poolno air conditioningbit datedpool arearooms face the lakestayed here for two nightslocation is excellentwould stay here againfiltered watersurrounding volcanoesboat dock
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1 - 5 of 254 reviews
Reviewed 5 days ago via mobile

The staff was very friendly, the view from our room has amazing. They had comfortable beds, the best pillows we have had in Guatemala and the best towels. The pool was heated and very nice, you get access to pool towels too which was very...More

Thank Java10990
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 4 days ago

Dear Java 10990 We have been very pleased to welcome you and to read about your nice experiences. Thank you for your praise about our beds, the best pillows, towels and our service. It is important to us that you had a comfortable stay. We...More

Reviewed 1 week ago via mobile

I thought this was going to be the more relaxing luxurious part of my trip. It was not. I know I should know more Spanish but no one downstairs spoke good English. Anytime I had a question or issue, no one could help and they...More

Thank NYCVillage31
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 4 days ago

Dear NYCVillage31 Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve. Regards Ana María

Reviewed 1 week ago via mobile

They said this hotel was a 5 star hotel and right now We came in and the guy from front desk had no idea what he was talking about. This hotel is so dirty, the walls are so dirty and I would never ever recommend...More

Thank Michelle F
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 6 days ago

Dear Michelle F We truly apologize for the inconveniences during your stay with us. Please be aware that we are going to work on weaknesses encountered on your most recent experience at Porta Hotel del Lago to turn them into strengths for the good of...More

Reviewed 2 weeks ago

everything was nice, abigail from the reception was realy nice and patient, the room was big and the pool is beautiful :three comments for improvment 1. the sauna is not really sauna beacuse its not very hot , just warm.... 2. its not allowed to...More

Thank bwinner
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 6 days ago

Dear bwinner Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve. Regards Ana María

Reviewed 4 weeks ago via mobile

- Design and art inside the hotel is great. - Food is good. - I think the bar staff could serve stronger drinks to many of us American men that are well over 210 pounds. Ethanol is bad enough, but I'd rather pay a steeper...More

Thank chris v
Response from Ana Maria H, Gerente at Porta Hotel Del LagoResponded 2 weeks ago

Dear Chris v Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view and be part your experience on the Lake Atitlan. Regards Ana María

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Room Service
Free Internet
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$74 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Panajachel
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$74 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Panajachel
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (430)
Room & Suite (126)
Pool & Beach (22)
Dining (21)
Family and Play Areas (7)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
ddoria1980
9 March 2018|
Answer
Response from cmyoung119 | Reviewed this property |
No sé a que obra de teatro se refiere.
0
Votes
emeli382017
19 February 2018|
AnswerShow all 2 answers
Response from Jeannine2708 | Reviewed this property |
You mean Guatemala City Airport ? I'd recommend booking a private transport with Adrenalina Tours in advance, that would be the most comfortable ( I have travelled with them for years and they are a reliable and trustworty... More
0
Votes
shj073
24 November 2017|
AnswerShow all 3 answers
Response from Percy A | Property representative |
Hi! We do have an elevator and handicap access. Hope to see you soon!
0
Votes
Google Translation
Room Tips
"All rooms have stunning views"
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"Higher floors have best views."
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"I think all rooms looks to the lake."
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"Water view is best"
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