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We were there just for lunch and the food and service were very good. We had several options to choose from and the portions were perfect. Their hibiscus tea was very refreshing. The dining room was charming.
We enjoyed our stay and Richard's friendly and fine hospitality, including good breakfasts with good coffee. We should add that we had a great day touring several villages around the lake with Richard. He knows everyone and knows lots of enjoyable spots to visit.
Richard, the American host who runs this Posada, made us feel at home and was very knowledgeable. He told us all there was to know about the different villages around Lake Atitlan and recommended we took the morning lancha to visit different villages. Our room,...More
We had a room that was practically a studio apartment. It had a kitchen w/ a full refrigerator,sink & 2 burner stove. Our bed was covered w/a lovey Mayan blanket. There was a 5 gallon jug of pure water outside on our landing. Unfortunately wifi...More
We are presently in roome No. 3 and unlucky us, we are here for 4 days! the bed is finished! we realised this early last night, and at 2 am we finally found covers in a closet that we put on the mattress, This helped...More
Response from Freezedry, Propietario at Posada Los EncuentrosResponded 15 November 2016
This was the 1st complaint we have received about the mattress in this room. Thus, it seems exaggerated. Nevertheless, the bed was changed with a new one during the guest's stay. It couldn't be done instantly but it was done as quickly as possible. Pending...More
Response from Freezedry | Property representative |
Posada Los Encuentros has a well deserved reputation for cleanliness and helpfulness that is overwhelmingly supported by published ratings. Richard Morgan is commonly mentioned by guests as especially helpful.The complaint... More
Posada Los Encuentros has a well deserved reputation for cleanliness and helpfulness that is overwhelmingly supported by published ratings. Richard Morgan is commonly mentioned by guests as especially helpful.The complaint of the mentioned person being purportedly "ripped off" was investigated, with the lodge's complete cooperation, by the local Justice of the Peace, with Guatemala's national tourist burea, and the country's better business bureau - all of whom tried to negotiate a reasonable resolution to what they all felt to be a grossly exaggerated claim. The guest refused to accept any of this counsel. The recent amazing and unwarranted comment by a friend of this person is simply an enduring, malicious grudge lacking any productive purpose.