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Hotel Utz Jay

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Traveller (125)
Room & Suite (71)
Dining (7)
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Overview
  • Excellent44%
  • Very good36%
  • Average11%
  • Poor6%
  • Terrible3%
Travellers talk about
“german shepherds”(12 reviews)
“the main street”(26 reviews)
“mayan sauna”(7 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Restaurant
Laundry Service
Private Balcony
Breakfast included
2 Star Hotel
All hotel details
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Reviews (263)
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64
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8
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All reviewsgerman shepherdsthe main streetmayan saunacable tvsecure propertybanana breadquiet streetpurified waterscreened windowsplenty of hot watercalle santandernice deckprivate arealaundry servicespacious roomtranquil gardenonly stayed one night
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11 - 15 of 186 reviews
Reviewed 26 August 2017 via mobile

I've been coming here for several years and new renovations have resulted in absolutely gorgeous clean comfortable rooms. It is a great location in a smaller street, but steps away from the main streets. Affordable and a gorgeous garden. I highly recommend!

Thank Emily W
Reviewed 23 August 2017

This place was VERY noisy! In addition they have repeatedly charged our credit card multiple times over the last several months! We didn't realize for a while that they were doing this so we have already paid for the room three times over! Be aware...More

Thank bmdunbar
Reviewed 7 August 2017 via mobile

The staff is accommodating, the location is decent, it's a clean place with nice common areas and hot water. The rooms could use a ceiling fan or bigger windows, the walls are thin, and the bed is hard. It's an okay place to stay, but...More

Thank Courtney M
Reviewed 21 July 2017

Check in was a breeze. We had a great 2nd floor triple room, with a view of the gardens and lots of windows open to the summer air, with screens. Comfortable beds, nice shower, secure property, basically one block from the lake at half the...More

1  Thank DudesAdrift
Reviewed 27 June 2017

I know the family that run this hotel and you will be warmly welcomed and taken care of. Also very safe. German shepherds are guard dogs but no problem. They have recently converted anot her building on the site which has been done beautifully.

Thank 53lesley2016
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Hotel Amenities
Free Parking
Laundry Service
Things to do
Restaurant
Details
Price range
US$40 - US$59 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$40 - US$59 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (125)
Room & Suite (71)
Dining (7)
Pool & Beach (1)
Questions & Answers
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Maria Z
13 September 2017|
Answer
Response from DudesAdrift | Reviewed this property |
Lo siento, pero no trabajo con el hotel. Por favor contacte el hotel directamente.
0
Votes
Shiri_Sh_10
31 July 2016|
AnswerShow all 5 answers
Response from tasoleil | Reviewed this property |
The people at this hotel are very nice. If you would like the dogs put somewhere else, I'm sure they would respect that. I even forgot that they had dogs until you mentioned it. They were no problem for me, but if they... More
1
Vote
CarolTom41
30 June 2015|
AnswerShow all 3 answers
Response from Sara W | Reviewed this property |
Yes the take credit cards. VISA is the one most widely accepted in Guatemala.
0
Votes
Room Tips
"I have stayed in 4 different rooms here and have enjoyed each one."
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"The upper rooms have a nice view and are probably a bit quieter."
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"There are some new accommodations, but I will always try to get into the older, garden area."
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"Go for the luxury room, it's worth the exttra"
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