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Hotel Utz Jay

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Hotel Utz Jay
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225 Reviews from our TripAdvisor Community

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Showing 159: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014

The hotel is a peaceful refuge from the bustle of Panajachel. We enjoyed having morning coffee in the garden. The restaurant serves a nice breakfast. The rooms were clean and attractive. The owner and all the staff were very helpful, answering questions about the town, where to eat, how to take a launch across the lake, etc. And the price... More 

1 Thank Larry H
Mt. Vernon
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 24 June 2014

I've been to Pana several times and have never been as pleased as I was at the Utz Jay. This hotel and the San Bartolome in Xela were our favorites during our trip. The location is great -- about 2 blocks from the lake and 1/2 block from the main street on a peaceful side street. The three rooms our... More 

2 Thank AnnMt_Vernon
Antigua, Guatemala
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 19 June 2014

I spent a few days in Pana with no particular plan in mind. Luckily, I had made a reservation at Utz Jay, and was pleased to while away the time sitting on the balcony overlooking a well-tended tropical garden and wandering around town. The location of this hotel is perfect: half a block from the action on Santander and only... More 

3 Thank misstutti2
Mexico City, Mexico
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 June 2014

The personnel is extremely nice and helpful, always with a smile. The breakfast was delicious and abundant. I really enjoyed the sauna with herbal tea and everything, so relaxing! The location couldn't be better, only a couple of blocks from the beautiful Lake Atitlan. To get the best pictures go early in the morning (6 or 7 am). Over all... More 

Thank Delb_G
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 June 2014

So we'd booked to stay in April 2014 for one night, and turned up very late, around 9pm only to find that they'd not got our reservation it hadn't been moved from one booking sheet to the new booking system. So after a lot of faff, the reception lady confirmed it was their fault and offered us to find us... More 

1 Thank CheltenhamGirl2013
Houston, Texas
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 28 May 2014

This was a wonderful place to stay during our trip to Panajachel. The staff were extremely friendly and helpful. Also, very good English spoken. Great location within walking distance to town. Great breakfast served every morning, too. Comfortable beds and hot showers. ENJOY!

1 Thank William H
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 March 2014

This was a lovely place to stay. Good breakfast with some choices on the menu. It was clean, hot water in the shower. Modern sink. Comfortable beds and pillows. Lovely garden. Away from the noise of the town. When we had to cancel a later stay, we weren't penalized. We would go back again.

1 Thank PanamaBandito
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 March 2014

This hotel was a nice surprise and it kind of grew on me over our two night stay. We stayed in one of the rooms towards the back and while it's nothing fancy, it was a really comfortable stay. The rooms were clean and the shower was warm and worked well. There was a TV and a helpful list of... More 

3 Thank Emma R
New York
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 February 2014

Great location, beautiful setting, clean room, filtered water, delicious breakfast, helpful staff…. Overall, I was very pleased with our 3 night stay at Hotel Utz Jay. My only small complaint is that I was not comfortable with the two big german shepherds on the grounds, but that is more of a personal issue. When deciding on a location to stay... More 

2 Thank norpatmat
Atlanta, Georgia
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 February 2014

Although I have no complaints about this place, neither can I praise it highly, although the price was right. Quiet, comfortable and clean. Reception folks were just polite, not one inch beyond that. Best part of the place was the huge, and beautiful German shepherd.

2 Thank travelbug155

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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Small hotel located near the main shopping and businesses, but in a quiet street, perfect location. There are rooms spread out through a lush tropical garden, from which one can relax and enjoy watching the birds (over 25 varieties), exotic plants and beautiful trees. Each room is decorated with handcrafted native motif and has a private bathroom with plenty of hot water 24 hrs., TV with cable and free WiFi. ... more   less 

Additional Information about Hotel Utz Jay

Address: Calle 2-50 5, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range: $60 - $110 (Based on Average Rates for a Standard Room)
Number of rooms: 13
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Also Known As:
Utz Jay Hotel
Hotel Style:
#3 Best Value Hotel in Panajachel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Utz Jay staff and other travellers.
3 questions
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Questions? Get answers from Hotel Utz Jay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some of the rooms have a shared common room (like rooms 1 and 2) in the middle, great if booking more than one room!”
 of 5 bubbles TravelerMarty, 12 Jul 2016 | Read review
“Go for one of the rooms located in the separate buildings located in the gardens if possible.”
 of 5 bubbles jokeembo, 16 May 2016 | Read review
“Upstairs room with porch very lovely and private.”
 of 5 bubbles tasoleil, 10 Apr 2016 | Read review
“Excellent location”
 of 5 bubbles L1v, 21 Jan 2016 | Read review
“All the rooms share the gardens.”
  • Private porch for reading or smoking
  • lots of windows
 of 5 bubbles shelagh461, 16 Jan 2016 | Read review
5 of 5
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