Hotel La Riviera de Atitlan
Bahia San Buenaventura Solola, Panajachel 07010 Guatemala
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About
#11 of 40 hotels in Panajachel
Location
Cleanliness
Service
Value
La Riviera de Atitlan Hotel, located at San Buenaventura Bay, Panajachel, Solola, Guatemala. Has the best view to Lake Atitlan, being the only 14 level construction on its shore, guarantees the best natural show on sunsets and sunrises; our staff is completely capacitaded to attend all your needs and expectations, to give you an unvaluable experience. Come and enjoy!
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Property amenities
Free parking
Pool
Sauna
Bar / lounge
Game room
Water sport equipment rentals
Conference facilities
Meeting rooms
Parking
Outdoor pool
Restaurant
Baggage storage
Currency exchange
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Room features
Private beach
Housekeeping
Room service
Telephone
Private bathrooms
Cable / satellite TV
Flatscreen TV
Walk-in shower
Room types
Mountain view
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
Spanish
Location
50Car recommended
Grade: 50 out of 100
97Restaurantswithin 10 km
27Attractionswithin 10 km
Contact
Bahia San Buenaventura Solola, Panajachel 07010 Guatemala
Getting there
Car HireSee all Panajachel car hire
273Reviews2Q+A9Room tips
Reviews
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My wife and I stayed here for about 30 days and we loved being serviced by Clara (Clarita) & Elias. Both were amazing Restaurant waiters. All the staff is great but them two stood the most to my wife and I. Loved the Hotel & Amenities! Highly recommend!
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Date of stay: July 2021Trip type: Travelled on business
Room Tip: Everything was amazing!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Servicio de cena romántica muy mal servicio, no se los recomiendo.. no es a la carta como ellos dicen al principio, cuando ya estás con tu mesero té dicen que las opciones son limitadas. además de eso cuando reclamas la supervisora RUTH NAGERA no hace nada por alludarte.. Really bad customer service, I don’t recommend anyone to come to this hotel.. prices are over expensive for a service that is not worth it.. I pay $150.00 for a dinner reservation and when they brought me the check is was only $52.00 and when I went to ask for the rest of money back they say they couldn’t do anything.. supervisor RUTH NAGERA is not helpful at all..
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
There’s so much potential here and unfortunately, the management has failed to meet it. Let’s start with the basics. People inevitably plan to sleep when they stay in a hotel. If the bed is por quality and uncomfortable, the rest of the accommodations fade in the background. I stay in hotels approximately 100 days a year. By far, this place has the most uncomfortable bed EVER. There’s no WiFI. How can a hotel nowadays not have internet? That’s a deal breaker for me too. Finally, the price, in comparison to nearby places is high in my opinion, even if the bed were better and if there was internet. The restaurant was good, a bit overpriced. The pool and other amenities looked nice but I didn’t try them out. I’ve stayed at six other hotels in Panajachel and now, my curiosity about the obnoxious olive green and turquoise monolithic towers by the lake has been quenched. I won’t be back.…
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
First, there is a difference between staying at the”hotel” and renting an apartment here. If you rent an apartment you are not allowed to use the kayaks,pool table, or ping pong. You cannot even pay to rent these items. Staff treats apartment guests awfully, constantly watching for infractions. You cannot drink your own beverages except in you room or on the “beach”. Now to the pool and Jacuzzis. Oh my goodness! They are so dirty. Not only is the water cloudy but there is visible dirt and hair in the water. The pool also has sun screen and debris in it. The problem is the children who run from the dirt beach to the jacuzzis and jump in with their shoes on. Impossible to keep the water clean really. Just gross. Totally gross.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Never been treated so poorly by the entire staff of a hotel before in all of our years of travel. Excluded us from using everything from the pool table at the restaurant where we were paying to eat, to the kayaks where we were paying to stay with a view of them from our deck (we even offered to pay extra to rent them and answer was firm NO), also kicked out the trampoline when it was only my husband and I sitting in it while watching our 2 year old daughter walk around in it. There was no one else staying here, the place was empty so it wasn't an issue of space or availability.... our sweet daughter was so sad and disappointed. So incredibly rude!!!! It's a wonder it hasn't closed down. Epic Fail !!!! What a waste of a beautiful spot.
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Date of stay: December 2019
Value
Cleanliness
Service
Room Tip: Don't stay here!!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from jesspingt, Gerente at Hotel La Riviera de Atitlan
Responded 13 Dec 2019
We are very sorry to read your bad review, seems you didn´t booked at Hotel La Riviera de Atitlán but made a direct reservation thru airbnb with an apartment owner. Please double check information before booking so you don´t be treated in a bad way by using services available only for hotel guests. Seems to me that is what happened here. If you want to have more information please do not hesitate and contact me at gerenciageneral@hotelesdeguate.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The grounds were neat and very well kept and the room had an incomparable view of the lake. The staff was courteous but had to say (by hotel policy) I was not a "hotel guest". I stayed in what seems to be an apartment (in their building) owned privately and consequently, was not allowed to use the kayaks or even pay a fee to use them. The front desk young lady, who was very kind with her words, literally said that by company policy these were for hotel guests only. I certainly understand the that I was not directly giving the hotel business by booking a privately owned apartment but there should be a different way of handling little matters like these. We even chose to to have breakfast the nest day because it felt as we were going to be treated differently with all the service. The place was private, quiet, just as we were looking for and although the room was great, had a stable wifi connection and a spectacular panoramic view of the lake, I will certainly consider a return.…
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Date of stay: October 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very bad experience, no AC on the rooms, neither Wi Fi In the rooms, very expensive for the things you get. You can not make calls inside the room, no shampoo in the bath. To make a reservation is so complicate, first because the hotel doesn’t have a 1 800 number to make the reservation, you can’t make the reservation online, you have to call and transfer some money to an account that they give you. At the time of check out they charge me one towel because my wife left some of her hair color on it, and they said it is not posible to take it off, even know we have done it in our home. Bad way of handling things.
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Date of stay: August 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
With very large rooms and an exceptional view ,this is one of my favorite hotel in Guatemala .You can take a boat to reach directly small villages from the hotel. One thing important if you have a diner in Panajachel beware that reception is closed during the night ! Free Wifi is limited to some aeras
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Date of stay: April 2019Trip type: Travelled with friends
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I brought a group of 40 people to this hotel. They charged $5000 for our rooms for one night and meals. A number of people in our group, including myself must eat gluten free. They obviously do not take that seriously. One cook told us a dish was gluten free and another was not. Then another cook told us the exact opposite. When we inquired further, they could couldn't agree. Then we were told that we could order something else from the menu and pay for it, that is after our $5000 contract. The next meals were the same issues. I was a presenter for our group. I need to eat and don't have the luxury that others have. The staff just could not get it. They offered to get me something else but told me that i must pay for it. I ordered a ham and cheese omelet and they told me the sauce had flour in it. I told them to forget it and decided to eat snacks. One hour later while i was presenting they brought me an omelette. FRUSTRATING. They expect me to pay for it. They charge US prices, but give below Guatemala service (which by the way is very good for a fraction of the price in the US). Every other place i have visited has bent over backwards to accomodate us. They did nothing here. I come in annually with a group and will visit Lake Atitlan each year. This will be our last time at the Riviera. Other things to note: hotel is poorly laid out, rooms are good by Guate standards, but 2-3 the cost of other companies rooms. They should not advertise wifi. It works very sporadically and only in the lobby. Everyone had difficulty connecting. …
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Date of stay: August 2018Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JessicadeSharaf, Gerente at Hotel La Riviera de Atitlan
Responded 27 Aug 2018
Sorry for all the inconveniences, Corporate Executive on charge of your group will contact directly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great view to the lake Atitlán , nice and clean rooms with nice staff from the from desk to restaurant everybody has nice and helping to make our stay confortable Has a lake deck with small beach area , also is near Panajachel minutes ride in a Turk Tuk , I do recommend this highly
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Date of stay: June 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from JessicadeSharaf, Gerente at Hotel La Riviera de Atitlan
Responded 11 Jul 2018
We are glad you enjoyed your stay at Panajachel, hope you have time to come to visit us soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$129 - US$146 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaWestern HighlandsSolola DepartmentLake AtitlanPanajachel
NUMBER OF ROOMS
70
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Frequently Asked Questions about Hotel La Riviera de Atitlan
Which popular attractions are close to Hotel La Riviera de Atitlan?
Nearby attractions include Hotel Atitlan Gardens (0.2 km), Lago de Atitlán (0.9 km), and Atitlan Nature Reserve (0.3 km).
What are some of the property amenities at Hotel La Riviera de Atitlan?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel La Riviera de Atitlan?
Top room amenities include a flat screen TV, a view of the mountains, and a pool view.
What food & drink options are available at Hotel La Riviera de Atitlan?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel La Riviera de Atitlan?
Yes, free parking is available to guests.
What are some restaurants close to Hotel La Riviera de Atitlan?
Conveniently located restaurants include Crossroads Cafe, Cafe Sabor Cruceno, and Cafe Loco Coffee.
Are there opportunities to exercise at Hotel La Riviera de Atitlan?
Yes, guests have access to a pool and a sauna during their stay.
Does Hotel La Riviera de Atitlan offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Does Hotel La Riviera de Atitlan have any great views?
Yes, guests often enjoy the lake view available here.