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Holiday Inn Augusta West

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Holiday Inn Augusta West
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148 Reviews from our TripAdvisor Community

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Showing 144: English reviews
LaPorte City, United States
Reviewed 3 weeks ago

Hotel has a restaurant and bar so that is nice. The elevators are the slowest around, the right one even jumps a little when you approach a floor at times. If its a weekend or they have the event hall being used, dont get rooms 218 or there about. It was like I was in the hall listening to the...

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Helpful?
Thank Greg A
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Greg A, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. However, it is regrettable that the slow condition of the elevator, room's shower rod, and noise levels may have let down your stay. Your feedback is...

Atlanta, Georgia
Reviewed 3 weeks ago

Had a nice stay. Very good staff, room was very nice. Common areas do need a freshing up (carpet etc) Staff was very helpful. Was not able to have the included breakfast, due to schedule. . Would stay here again. Good location, multiple resturant choices both within walking distance and/or a short drive.

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Helpful?
Thank gawxnative
Orlando, Florida
Reviewed 4 weeks ago

People place friendly clean & good fast breakfast. Staff does what it needs to do to make every visitor comfortable.Visit was on Friday, but traffic was normal. Went to world famous Sconyers BBQ for dinner.

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Helpful?
Thank Mark N
Milledgeville, Georgia
Reviewed 4 weeks ago

To our delight, on Halloween Day, Shannon at the front desk in her delightfully witchy costume and brilliant smile checked us in for an overnight stay. There was a very large bowl of candy, including Snickers & Milky Way's for us to choose from and then the biggest surprise was the complimentary gift bags presented to not only the two...

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Helpful?
Thank Seaturtlelady55
April B, Desk Supervisor at Holiday Inn Augusta West, responded to this review

Dear Seaturtlelady55, Thank you for choosing Holiday Inn Augusta West and taking the time to give us your rave review. We pride ourselves in customer service and satisfaction and are pleased that you enjoyed your stay at our property. We do hope that you will join us again soon so that we can wow you with our breakfast and amenities.

Douglasville, Georgia
Reviewed 1 November 2016

We stayed at the Holiday Inn West Augusta over the weekend. I had tried to call on the way there to make sure we had a King sized bed and was put on hold for 15 minutes and Brittany never came back to the phone. I finally hung up, waited about 1/2 an hour and called back only to be...

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Helpful?
Thank Peggy B
April B, Supervisor at Holiday Inn Augusta West, responded to this review

Dear Peggy B, Thank you for choosing Holiday Inn Augusta West. We do pride ourselves on customer service and satisfaction and thank you for taking the time to give us your review. We do apologize that your experience in our restaurant was not a pleasant one. We will use this as a learning experience and make sure the proper department...

Lexington, Kentucky
Reviewed 18 October 2016

The actual room was fine and I appreciated that there was a fridge and microwave. However, the booking and billing at this hotel is horrific. This was the host hotel for the USARA National Championship so many of the racers were booked here. I booked 9 months in advance to ensure my team had rooms here at the host hotel...

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Helpful?
Thank Casey H
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Casey H, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We regret the inconvenience caused by the charges. Your feedback is troubling and will surely be looked into....

NEW WINDSOR
Reviewed 14 October 2016

We stopped in Augusta on our way north from vacation and were pleased to find a nice Holiday Inn. A good location out of the city, so fairly quiet. Room was comfortable and unlike others I had little trouble with the WiFi. We were on the top floor so the stay was, as I said, quiet. Breakfast for us was...

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1Thank JAMES L
Reviewed 10 October 2016 via mobile

Soooo...I'm trying to decide if I've entered twilight zone brought to you by holiday inn. I arrived at an hour before check in. Most of the hotels I'm used to are on point and have the rooms clean ahead of time....so I figured it would be no big deal but I was turned away and told to return at 3:00p.m. I...

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Helpful?
1Thank Courtney B
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Courtney B, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about your dismay towards the overall level of service you have experienced during your stay. We apologize for any inconvenience this may have caused you. We would love to regain your faith in our hotel and would welcome the...

Valdosta, Georgia
Reviewed 13 September 2016

I liked this Holiday Inn because it is out of the city limits. It makes morning travel much easier. It is also an extremely clean hotel - not that most Holiday Inns aren't clean; this place is just exceptional. The staff that I spoke with - front desk and housekeeping - were all friendly with good, positive attitudes. The room...

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Helpful?
Thank Tim H
April B, Front Desk Supervisor at Holiday Inn Augusta West, responded to this review

Dear Tim H, Thank you for choosing Holiday Inn Augusta West. We do pride ourselves on customer service and satisfaction. We are pleased you enjoyed your stay with us and our location and property met your needs. Thank you for taking the time to comment and giving us a great recommendation. We do hope that on your next trip to...

Reviewed 17 August 2016 via mobile

So we came for just a quick getaway. Our room was not bad, second floor, pretty modern, jetted tub, huge enough for me (5'7") and my guy (6'3"), and we still had wiggle room. The bed was soft, the pillows were soft. Couple of cons so pay attention. First was the wifi. We had issues connecting so my guy went...

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Helpful?
Thank Lauren W
April B, Front Desk Supervisor at Holiday Inn Augusta West, responded to this review

Dear Lauren, Thank you for choosing Holiday Inn Augusta West as your quick get away spot. We are sorry to hear you were not completely satisfied with your stay. We do apologize that you were unable to connect to the wifi and we will bring this to the attention of the proper department . We do have a upcoming renovation...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Discover Columbia County’s best kept secret, the Holiday Inn Augusta West! Located just off I-20’s exit 194, we’re close to Augusta, Martinez, Evans Town Center and of course, Fort Gordon! We’re just minutes away from business, shopping, and historical sights. You’ll enjoy comfort and luxury in our spacious guest rooms featuring free WiFi, microwaves and refrigerators, in-room safes, 27” flat screen LCD TVs and the best night’s sleep you’ve had in awhile! Kem’s Restaurant serves only the best in American cuisine and our full-service lounge serves top-shelf liquors, wines, bottled and draft beers. Refresh yourself with a swim in our crystal-clear indoor pool, or get energized in our fitness center! For meetings and conferences, take advantage of our business center or our 1800 square feet of flexible meeting space. We’re here, ready with all you need to make your visit to Augusta a success. We’re the Holiday Inn Augusta West! ... more   less 

Additional Information about Holiday Inn Augusta West

Address: 441 Park West, Augusta, GA 30813
Region: United States > Georgia > Augusta
Price Range: $149 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Augusta West 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Holiday Inn Augusta West Hotel Augusta
Augusta Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Augusta West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from rooms around 218 they are above the hall and loud.”
 of 5 bubbles 327grega, 11 Nov 2016 | Read review
“221 good room”
 of 5 bubbles marknJ705JI, 8 Nov 2016 | Read review
“Skip the free breakfast.”
 of 5 bubbles PeggyB971, 1 Nov 2016 | Read review
“Ask for a room on the 4th or 5th floor..quieter. this is a hotel with LOTS of business folks and they get up early.”
 of 5 bubbles jamesl618, 13 Oct 2016 | Read review
“Higher level away from elevator is VERY quiet.”
 of 5 bubbles 863TimH, 12 Sep 2016 | Read review
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