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Holiday Inn Augusta West

171 reviews
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Traveller (23)
Room & Suite (23)
Dining (6)
Overview
  • Excellent30%
  • Very good37%
  • Average19%
  • Poor8%
  • Terrible6%
Travellers talk about
“large bowl”(2 reviews)
“front desk”(33 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
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Reviews (171)Write a Review
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All reviewslarge bowlfront deskrestaurant downstairsbiggest surpriseindoor poolroom was cleansmall fridge and microwavefree breakfastbusiness centerhousekeeping staffstaff was friendly and accommodatingquiet areawould stay here againfort gordongreat stayking suiteyogurt
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21 - 25 of 167 reviews
Reviewed 23 January 2017

This hotel is owned by Guru Hotels of Augusta II but operated by Newport Group Inc. I have never seen such filthy carpet in my life. The welcome area is very nice and clean, the elevators had cardboard taped on the inside walls, our room...More

1  Thank diannepackee
Response from StaffHIAW, Supervisor at Holiday Inn Augusta WestResponded 24 January 2017

Dear Don't Look Down, Thank you for choosing Holiday Inn Augusta West. We are sorry to hear you were not pleased with your stay and do apologize for any inconvenience. Our hotel is under going complete renovation at this time and that would be the...More

Reviewed 8 January 2017 via mobile

Let me start by saying I travel a lot for work, and I have stayed at many Holiday Inns and enjoyed them greatly. From start to finish I have been underwhelmed. The rooms are average, bathrooms have no tubs, only showers. Carpets are filthy (I...More

1  Thank kacmo
Response from IHGService, Guest Relations Manager at Holiday Inn Augusta WestResponded 24 January 2017

Dear kacmo, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We would like to apologize for the issues you had with our WiFi and the breakfast selections we have available. We also apologize for the inconvenience you...More

Reviewed 29 December 2016

The entrance is nice, the room looked nice, the sleep not so much. At the time of stay they were rewiring for tv so there was none. Rather than wait until later in the morning like around checkout, they decided to begin their construction bright...More

Thank Jack D
Response from IHGService, Guest Relations Manager at Holiday Inn Augusta WestResponded 18 January 2017

Dear Jack D, Thank you for your feedback regarding your stay at Holiday Inn Augusta West I-20, GA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room and the entrance....More

Reviewed 11 November 2016

Hotel has a restaurant and bar so that is nice. The elevators are the slowest around, the right one even jumps a little when you approach a floor at times. If its a weekend or they have the event hall being used, dont get rooms...More

Thank Greg A
Response from IHGService, Guest Relations Manager at Holiday Inn Augusta WestResponded 27 November 2016

Dear Greg A, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. However, it is regrettable that the slow condition of the elevator,...More

Reviewed 11 November 2016

Had a nice stay. Very good staff, room was very nice. Common areas do need a freshing up (carpet etc) Staff was very helpful. Was not able to have the included breakfast, due to schedule. . Would stay here again. Good location, multiple resturant choices...More

Thank gawxnative
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About
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Breakfast Available
Shuttle Bus Service
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Hot Tub
Tennis Court
Indoor pool
Details
Price range
US$108 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$108 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (23)
Room & Suite (23)
Dining (6)
Pool & Beach (4)
Questions & Answers
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Room Tips
"had a king Suite at the end of the hall and can see both ways out the window"
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"Uber and Lyft both pick up from this hotel. There is a hotel shuttle, however, it is only used to take..."
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"ask if sports teams staying and get a room away from them if you can"
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"Nice room, filthy hallways"
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