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Holiday Inn Express Hotel & Suites Chicago-Algonquin

96 reviews
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Room & Suite (28)
Dining (5)
Pool & Beach (5)
Overview
  • Excellent35%
  • Very good33%
  • Average17%
  • Poor4%
  • Terrible11%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
2.5 Star Hotel
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Reviews (96)Write a Review
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All reviewspancake machinestaff was extremely helpfulroom was spaciousrandall roadnext morningcomfortable staystayed here for one nightfree breakfastwould highly recommend this hotelthe breakfast areayogurtfront desk staffhot tub
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31 - 35 of 93 reviews
Reviewed 26 May 2015 via mobile

I attended a wedding here this past weekend and the service was absolutely horrible. To begin, the entire wedding party was placed on the third floor but the hotel decided to place me in a handicap room on the first floor. The air conditioner unit...More

2  Thank Tonimcgillie
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 10 June 2015

My apologies that you felt it was a bad stay. Your father booked the reservation with me and he knew the last room we had (for you) was on the first floor and that it was handicapped. I spoke to him at checkout and he...More

Reviewed 10 April 2015

This is a great place to stay if you're in the area for business or just passing by. It's right next to the Algonquin Commons which is a HUGE shopping center with EVERYTHING you could need, including any kind of restaurant. This is a big...More

1  Thank Antonio P
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 15 April 2015

Thanks for the great review! Our location is primo...we agree. Fun, accommodating and clean is what we strive for everyday. Thanks again.

Reviewed 23 February 2015

THE WORST EXPERIENCE and THE worst customer service I have ever had at a hotel! Watch out for hidden additional charges! Didn't see until I checked my bank statement but was charged FOURTY DOLLARS extra! Not on the initial charge either. When I first called...More

Thank Chey M
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 25 February 2015

It's unfortunate this guest feels this way. Items were found missing from the room upon departure and the guest was subsequently charged. All was fully explained to the guest and the result wasn't liked; hence the bad survey you are reading.

Reviewed 20 February 2015

I had business in the area and this was a great central location with easy access to the Crystal Lake and Elgin area. After making a reservation, the dates of my stay changed at the last minute and upon calling I was greeted by a...More

2  Thank Patti R
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 21 February 2015

Thank you for the stellar review. My staff works hard and it's great when they are recognized for it. We will proudly display this review to reinforce their good work! Enjoy the day.

Reviewed 31 January 2015

We stayed here for 2 nights while in the area for a family event and found it to be very nice. Room was clean, bedding smelled fresh, and bathroom was also clean. Ladies if you want a magnifying mirrorfor applying makeup, or if you want...More

Thank Shawn H
Response from HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-AlgonquinResponded 3 February 2015

Nice, good, fresh and clean are all words we LOVE here in Algonquin. Thanks for the review!

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Room Service
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Banquet Room
Conference Facilities
Shuttle Bus Service
Room Service
Dry Cleaning
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Details
Price range
US$84 - US$126 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$84 - US$126 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Room & Suite (28)
Dining (5)
Pool & Beach (5)
Hotel & Grounds (20)
Business Centre & Event Rooms (5)
Bathroom (2)
Questions & Answers
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Waynekinikin
1 October 2016|
AnswerShow all 3 answers
Response from HIEX-Hotel-Staff-alg | Property representative |
3pm
0
Votes
Room Tips
"Choose a room on a higher floor for less noise, and maybe less dampness in the rooms"
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"Not first floor"
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"top floor away from elevator"
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"Ensure you have IHG Platinum Elite status!"
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