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We arrived at the Chicago Airport late in the evening around 10:30. By the time we got our bags and called the hotel, they told us that they don't do pickups after 10:00pm.
So, after having picked the hotel online, with Priceline, and booking a...More
Clean and affordable property. Friendfly front desk personnel. Good location (close to O'hare airport). I also like the fact of free parking, breakfast that is included in price and microwave in our room.
Thank Liliya C
Response from Joyce M, Director of Sales at Holiday Inn Express Chicago NW - Arlington HeightsResponded 19 February 2018
I'm glad to hear you found the free parking, breakfast, and microwave a big plus during your stay with us!
We hope that you'll keep us in mind the next time you return to the area again!
The manager herself would not make accommodations or adjustments for me due to a health issue. Talked to the manager and she flat-out refused 2x over. It's absolutely ridiculous. I've stayed at 20+ hotels over the past few years and none take issue with my...More
Response from Marisa M, General Manager at Holiday Inn Express Chicago NW - Arlington HeightsResponded 2 weeks ago
Providing our guests with the best possible hospitality and service has always been our mission. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed
I chose this hotel for three reasons - it came up in an internet search of O’Hare airport hotels, it had a shuttle, and included breakfast.
We stood at the waiting point for 15 minutes, watching other HI shuttles come and go. I called the...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Chicago NW - Arlington HeightsResponded 13 May 2018
Thanks for choosing Holiday Inn Express Chicago NW - Arlington Heights for your lodging needs and for leaving us feedback.
It's unfortunate that you were not completely satisfied because of our breakfast and shuttle service. Also, I understand that our value for pricing...More
This is the second time I have stayed here and I will be back. They made sure I was in a room near my son's college bowling team. Even working it out for me to have a two bed room instead of the king I...More
That's wonderful to hear you will be staying with us in April. WOW! Rome?! How exciting! Hope you have a wonderful time there. We look forward to your visit with us and thanks again for choosing us for your lodging needs.