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Not replacing Towels. Leaving a bar of soap in the tub, wash cloth wadded up and stuffed in the soap holder in the shower. They have the body wash dispensers along with shampoo etc.. To bad they didn't work. Made for a rough stay. Definitely...More
I would stay clear from this hotel. At first, they seem to have everything together. However, when working with them, it's been terrible. They don't follow up on what they say. Their front desk had no clue how to check us in. Also, as a...More
1 Thank cathyszczep
Response from Brigitte B, Sales Coordinator at Courtyard Chicago Arlington Heights/SouthResponded 16 May 2018
Good evening Cathy,
We hope that your week is going well.
We are sorry to hear that your wedding block did not go as planned. As the property Sales Coordinator, I personally would like to apologize for these miscommunications. We always strive to give our...More
The hotel delivered everything one expects from a Courtyard. I also liked that it is far from the highway and most rooms are far from the road. Therefore, I heard no traffic noise, which has been a frequent issue for me when staying at hotels...More
Response from Brigitte B, Sales Coordinator at Courtyard Chicago Arlington Heights/SouthResponded 9 May 2018
Thank you for the kind words. We are pleased to hear we provided you with a relaxing and comfortable stay, as this is what we strive for. We hope that you will continue to stay with us during your visits to Chicago.
Brigitte assisted me with reserving a room block for my March 17th, 2018 wedding. Since the beginning of my planning process, Brigitte was extremely polite, patient, and went above and beyond in any requests that I made. In addition to the room block, my husband...More
Internet didn’t work. At least 5 outlets don t work. Hairdryer didn’t work, asked for a new one - it never happened.
Hairs in the tub, hairs in b the sink and toilet. Gross.
Worn, dated, gross. Old, flat, towels.
The staff cared, or so...More
Response from Karolina S, General Manager at Courtyard Chicago Arlington Heights/SouthResponded 23 April 2018
Thank you for recognizing our staff regardless of all concerns that you had. I truly helps me to prioritize and focus on areas that need immediate improvement.
I apologize for that experience and I hope you will give us another try after our...More
Response from interceptpubs | Reviewed this property |
Driving might be the most straightforward, the property is very close to I-90 which will take you straight into downtown (barring traffic jams, etc.). Arlington Heights Metra is about 3 miles north up Arlington Heights Road... More
Driving might be the most straightforward, the property is very close to I-90 which will take you straight into downtown (barring traffic jams, etc.). Arlington Heights Metra is about 3 miles north up Arlington Heights Road if you want to take the commuter train. Guess you could take I-90 down to O'Hare area and get on the Blue Line at Rosemont Station. Of course, you might be better off just getting a hotel room down around the airport if you want to do that - the Hyatt Regency is right by that station for example.