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Kenzi Basma

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Kenzi Basma
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150 Reviews from our TripAdvisor Community

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Showing 59: English reviews
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Brooklyn, New York
Reviewed 1 week ago via mobile

Our room was booked as part of a tour. When I looked up the price, $703, I couldn't believe it! Maybe there is some mistake!! We have a very small room looking out on the rooms across what is basically an air shaft. There is no business center such as one might expect in a modern hotel. If this room...

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Helpful?
Thank jlowbeer
Israel
Reviewed 3 weeks ago

This hotel is well located and clean, but the modern design isn't what I wanted in Morocco and there was so much noise from the street. The mattress was hard, but almost all the hotels I stayed in Morocco had hard mattresses. The design is nice, but again, very retro modern - 70's like - and I personally don't like...

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Helpful?
Thank Eliza Eden S
Perth, Australia
Reviewed 3 weeks ago

This hotel is greatly located and has great hospitality. Restaurant and bar on site. Breakfast buffet was very yummy. Rooms are big, clean and have all the necessary amenities. Front desk staff were friendly and nice. Overall great experience!

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Helpful?
Thank Elena P
London, United Kingdom
Reviewed 14 February 2017

This is a very well located hotel in the middle of Casablanca, close to the old Medina, the Market, the Place de United Nations, the tram connection and in an old neighborhood with marvelous Moroccan-French architecture. Omar one of the front desk staff members is not only good looking but knowledgeable, charming and extremely helpful. The breakfast is delicious, with...

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2Thank Normacha
Reviewed 10 February 2017 via mobile

I stayed in this hotel for a business trip 3 days, I liked the staff, cleanness and service. The lonely problem is the noisy rooms wich should be reviewed. I don't like Internet speed through wifi, but 4G is highly reached from the 8th floor. I recommand.

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Helpful?
Thank Amine K
KenziHotels, E-commerce Manager at Kenzi Basma, responded to this review

Dear Guest, Thank you very much for your feedback regarding your stay at Kenzi Basma Hotel. We were delighted to read that you enjoyed your stay, especially the staff, the cleanness and the service. We are sorry for this inconvenience and rest assured we have taken good notes of your comments. We hope that you give us the opportunity to...

maroc
Reviewed 10 February 2017 via mobile

The Hotel is well located in the heart of Casablanca and very close to the main business areas in Casablance. I had a very decsent stay. The Team was very nice and ready to assist guests. The room was very comfortable with all the Amenities. The breakfeast was also very good and various. I recommand this proprety for both business...

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Thank asssim
KenziHotels, E-commerce Manager at Kenzi Basma, responded to this review

Dear Guest, Thank you very much for choosing Kenzi Basma Hotel for your recent stay and for writing a review on TripAdvisor. We are more than happy that you spent a great stay at our hotel and we are looking forward to welcome you back at our hotel on your next trip to Casablanca. Kind regards Yassine EL BELGHITI E-commerce...

Reno NV
Reviewed 5 February 2017

While the rooms, lobby and restaurant all look great, looks are deceiving. The service in the lobby bar / restaurant was incredibly slow (most of the staff were watching the soccer game), orders were wrong, and the food was poor. Wi-Fi throughout the hotel ranged from poor to non-existent, and the rooms were not well sound-proofed. The one bright spot...

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Helpful?
Thank Dave_in_Reno
KenziHotels, E-commerce Manager at Kenzi Basma, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay with us. We apologize for the incoveniences caused and we have well noticed your comments concerning the service in the loby and the WI-FI. Please rest assured we are taking measures to adress this situation as soon as possible. We hope that you will give us the opportunity to...

Fairmont
Reviewed 30 January 2017

This hotel is located in downtown not far from the United Nations and Mohammed V squares. It has a restaurant in the hotel and many other eateries nearby. The breakfast buffet had lots of choices. The staff was very friendly. The bed was comfortable. A couple of minor things: the shower gets the floor wet and then creates a puddle...

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Helpful?
Thank mcivli65
KenziHotels, E-commerce Manager at Kenzi Basma, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. We are thrilled to know you had an enjoyable stay with us. I will transmit your comments to our team. I'm sure these comments will stimulate our entire team which continually strives to improve the quality of our services. Thank...

Reviewed 20 January 2017 via mobile

We used this hotel as a final stopover before leaving Morocco. It was billed as a four star hotel, but the service was rubbish. The rooms were large, clean and spacious, but there was no information on hotel services, room service menus etc in the room and the front desk staff would not provide any, but rather sent me off...

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Thank Lynda H
Reviewed 30 December 2016 via mobile

I stayed here with my family (brother and mother) for two nights while we were in Casablanca on the tail-end of our trip to Morocco. We had one double room and one single room. The lady at the reception seemed somewhat inexperienced, taking a while to find our booking as well as initially giving us keys to incorrect rooms (if...

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Helpful?
Thank Diego S
KenziHotels, E-commerce Manager at Kenzi Basma, responded to this review

Dear Diego S, First of all , we wish you a happy new year ! Thank you for taking the time to give us your feedback about your last stay at Kenzi Basma. We owe you our deepest apologies for the dissatisfaction caused durign your stay , and for the difficulties you have encountered . We took note of all...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Banquet Room
Official Description (provided by the hotel)
THE HOTEL KENZI BASMA downtown location is right in the pulsating heart of Casablanca - a prime setting, nestling between the amazing Art Deco Quarter's architecture and the economic capital's cosmopolitan business district, an international financial hub, just ideally situated for whatever purpose in the metropolis. ... more   less 

Additional Information about Kenzi Basma

Address: Avenue Moulay Hassan 1er, Casablanca 22000, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Price Range: $95 - $405 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kenzi Basma 4*
Number of rooms: 113
Reservation Options:
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Also Known As:
Kenzi Basma Hotel Casablanca
Kenzi Basma Casablanca
Hotel Style:
#20 Luxury Hotel in Casablanca
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Questions & Answers

Here's what travellers have asked, with answers from Kenzi Basma staff and other travellers.
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Questions? Get answers from Kenzi Basma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to ask for a room that's not on the street side and not next to the elevator”
 of 5 bubbles elizaedens, 3 Mar 2017 | Read review
“Facing the mosque is a must!”
 of 5 bubbles Normacha, 13 Feb 2017 | Read review
“the rooms who faces the street are noisy”
 of 5 bubbles 196marlenag, 21 Dec 2016 | Read review
“poor service”
 of 5 bubbles zy2, 25 Oct 2016 | Read review
“Ask for a room with a balcony”
 of 5 bubbles StamH, 21 Oct 2016 | Read review
5 of 5