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Kenzi Basma

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Kenzi Basma
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150 Reviews from our TripAdvisor Community

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Showing 57: English reviews
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London, United Kingdom
Reviewed 1 week ago

This is a very well located hotel in the middle of Casablanca, close to the old Medina, the Market, the Place de United Nations, the tram connection and in an old neighborhood with marvelous Moroccan-French architecture. Omar one of the front desk staff members is not only good looking but knowledgeable, charming and extremely helpful. The breakfast is delicious, with...

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Helpful?
2Thank Normacha
Reviewed 1 week ago

First of all i want to thank you all for the good receptio, and hospitaliylty this is what distinguishes your beautiful hotel and very special thanks to the reception workers another thing who make me say all of this is the rooms because its very comfortable and evrythis evry part in the hotel is so beautiful honestly i wish to...

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Helpful?
Thank nayef m
KenziHotels, E-commerce Manager at Kenzi Basma, responded to this review

Dear Guest, Following your stay at Kenzi Basma Hotel, you were kind enough to give us a feedback of your feelings about your recent stay for which we would first like to thank you. Your comments are extremely important as they help us improve our services. My staff and I have taken note of your highly positive comments: they are...

Reviewed 1 week ago via mobile

I stayed in this hotel for a business trip 3 days, I liked the staff, cleanness and service. The lonely problem is the noisy rooms wich should be reviewed. I don't like Internet speed through wifi, but 4G is highly reached from the 8th floor. I recommand.

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Helpful?
Thank Amine K
KenziHotels, E-commerce Manager at Kenzi Basma, responded to this review

Dear Guest, Thank you very much for your feedback regarding your stay at Kenzi Basma Hotel. We were delighted to read that you enjoyed your stay, especially the staff, the cleanness and the service. We are sorry for this inconvenience and rest assured we have taken good notes of your comments. We hope that you give us the opportunity to...

maroc
Reviewed 1 week ago via mobile

The Hotel is well located in the heart of Casablanca and very close to the main business areas in Casablance. I had a very decsent stay. The Team was very nice and ready to assist guests. The room was very comfortable with all the Amenities. The breakfeast was also very good and various. I recommand this proprety for both business...

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Helpful?
Thank asssim
KenziHotels, E-commerce Manager at Kenzi Basma, responded to this review

Dear Guest, Thank you very much for choosing Kenzi Basma Hotel for your recent stay and for writing a review on TripAdvisor. We are more than happy that you spent a great stay at our hotel and we are looking forward to welcome you back at our hotel on your next trip to Casablanca. Kind regards Yassine EL BELGHITI E-commerce...

Reno NV
Reviewed 2 weeks ago

While the rooms, lobby and restaurant all look great, looks are deceiving. The service in the lobby bar / restaurant was incredibly slow (most of the staff were watching the soccer game), orders were wrong, and the food was poor. Wi-Fi throughout the hotel ranged from poor to non-existent, and the rooms were not well sound-proofed. The one bright spot...

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Helpful?
Thank Dave_in_Reno
KenziHotels, E-commerce Manager at Kenzi Basma, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay with us. We apologize for the incoveniences caused and we have well noticed your comments concerning the service in the loby and the WI-FI. Please rest assured we are taking measures to adress this situation as soon as possible. We hope that you will give us the opportunity to...

Fairmont
Reviewed 3 weeks ago

This hotel is located in downtown not far from the United Nations and Mohammed V squares. It has a restaurant in the hotel and many other eateries nearby. The breakfast buffet had lots of choices. The staff was very friendly. The bed was comfortable. A couple of minor things: the shower gets the floor wet and then creates a puddle...

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Helpful?
Thank mcivli65
KenziHotels, E-commerce Manager at Kenzi Basma, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. We are thrilled to know you had an enjoyable stay with us. I will transmit your comments to our team. I'm sure these comments will stimulate our entire team which continually strives to improve the quality of our services. Thank...

Reviewed 5 weeks ago via mobile

We used this hotel as a final stopover before leaving Morocco. It was billed as a four star hotel, but the service was rubbish. The rooms were large, clean and spacious, but there was no information on hotel services, room service menus etc in the room and the front desk staff would not provide any, but rather sent me off...

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Thank Lynda H
Reviewed 30 December 2016 via mobile

I stayed here with my family (brother and mother) for two nights while we were in Casablanca on the tail-end of our trip to Morocco. We had one double room and one single room. The lady at the reception seemed somewhat inexperienced, taking a while to find our booking as well as initially giving us keys to incorrect rooms (if...

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Helpful?
Thank Diego S
KenziHotels, E-commerce Manager at Kenzi Basma, responded to this review

Dear Diego S, First of all , we wish you a happy new year ! Thank you for taking the time to give us your feedback about your last stay at Kenzi Basma. We owe you our deepest apologies for the dissatisfaction caused durign your stay , and for the difficulties you have encountered . We took note of all...

Abu Dhabi, United Arab Emirates
Reviewed 30 December 2016 via mobile

My friend and I stayed two times while transitioning to and from locations. The hotel has some very good possibilities, it is centrally located near the square. The bazaar is a couple of blocks down the street. The hotel's rooms are clean. They have very comfortable bedding. The bathroom has a wonderful large shower. Some of the areas that need...

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Helpful?
Thank Kat F
KenziHotels, Manager e-commerce at Kenzi Basma, responded to this review

Dear Kate F, Thank you very much for your feedback regarding your stay . We were delighted to read that you enjoyed your stay, especially our great rooms and bathroom ! Please rest assured we have taken good notes of your comments We hope that you give us the opportunity to welcome you during your next stay In the pleasure...

Los Angeles
Reviewed 29 December 2016

When we arrived at this hotel the power had just gone off. So we were asked to sit in the lobby until it came back on which was about 30 minutes or so. Once the power came back on instead of the front desk checking us in (2 people) they immediately helped a group of 10 people check in who...

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Helpful?
Thank SuchAnIslandGirl
KenziHotels, Manager e-commerce at Kenzi Basma, responded to this review

Dear Guest, Thank you for having taken time to tell us your remarks regarding your recent stay with us. We were delighted to read that you enjoyed your stay, especially our great rooms We have well noticed your comments concerning the reception and the room service Please rest assured we are taking measures to address this situation. Thank you again...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
THE HOTEL KENZI BASMA downtown location is right in the pulsating heart of Casablanca - a prime setting, nestling between the amazing Art Deco Quarter's architecture and the economic capital's cosmopolitan business district, an international financial hub, just ideally situated for whatever purpose in the metropolis. ... more   less 

Additional Information about Kenzi Basma

Address: Avenue Moulay Hassan 1er, Casablanca 22000, Morocco
Region: Morocco > Grand Casablanca Region > Casablanca
Price Range: $98 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kenzi Basma 4*
Number of rooms: 113
Reservation Options:
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Also Known As:
Kenzi Basma Hotel Casablanca
Kenzi Basma Casablanca
Hotel Style:
#8 Luxury Hotel in Casablanca
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Questions & Answers

Here's what travellers have asked, with answers from Kenzi Basma staff and other travellers.
5 questions
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Questions? Get answers from Kenzi Basma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the mosque is a must!”
 of 5 bubbles Normacha, 13 Feb 2017 | Read review
“the rooms who faces the street are noisy”
 of 5 bubbles 196marlenag, 21 Dec 2016 | Read review
“poor service”
 of 5 bubbles zy2, 25 Oct 2016 | Read review
“Ask for a room with a balcony”
 of 5 bubbles StamH, 21 Oct 2016 | Read review
“If you want an absolutely quit room, ask for any room with 06 [ie 206, 306, 406]”
 of 5 bubbles SErotica, 4 Oct 2016 | Read review
5 of 5