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Palais Medina & Spa

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426 Reviews from our TripAdvisor Community

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Showing 139: English reviews
Switzerland
Reviewed 8 November 2015

though location would be great, apart from the entry the rooms were horrible room 1: hair on and in the beds, room 2: bugs in the bed, rooms 3 to 5: dirty, uncleaned. Empty mini bar, no water in the room, one towel only, toilett not sterilized. Reaction of Manager: laughing, arrogant and abosolutely incompetent. We changed!!! Don't got there.

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Helpful?
1Thank Monika V
Hassan B, Directeur général at Palais Medina & Spa, responded to this review

Thank you for taking the time to share your experience with us here on TripAdvisor. We truly value your feedback and are disappointed to hear that your time with us was not up to your expectations. We would greatly appreciate the opportunity to speak with you further regarding these matters, if you wouldn't mind emailing hboulharir@hotelsatlas.com at your earliest convenience....

Sydney, Australia
Reviewed 5 November 2015

We stayed in this hotel for 2 nights as part of a tour group. This is a large modern hotel with a large swimming pool, clean and well maintained in all areas. There is a Carrefour shopping mall about 150 metres up the road. Our room (#210) had modern décor and was huge with a separate sitting area. The double...

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Helpful?
Thank Basil_Travels
Hassan B, Directeur général at Palais Medina & Spa, responded to this review

I would like to thank you for having taken the time to post your review on TripAdvisor and I am sincerely happy that you have fully enjoyed all the facilities and services of the hotel. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I look forward to welcoming you back at the...

Reviewed 30 October 2015 via mobile

I hate to be a hater, but this place was the one negative experience I had thru out Morocco. No Wi Fi. (It said connected but nobody had internet). The girls at the front desk were so nonchalant about it. They lied and said a technician was working on it, but hours later they admitted they had no idea what...

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Helpful?
1Thank Isaac S
Hassan B, Directeur général at Palais Medina & Spa, responded to this review

Thank you for your feedback, and for your understanding Your comments have been shared with the appropriate department heads to ensure we provide the proper service to our guests. Best regards Hassan BOULHARIR

Vienna, Austria
Reviewed 24 October 2015

I actually didn't stay here, but a part of me wishes I had. This is a beautiful place with nice scenery and amenities. The spa is great--check out the hammam. It's conveniently located and the staff were friendly.

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Helpful?
Thank anonymous437
Hassan B, Directeur général at Palais Medina & Spa, responded to this review

Your kind comments are greatly appreciated. Iam sincerely happy that you have fully enjoyed all the facilities and services of the hotel Please be assured that I will personally share all of your nice words with all of our staff. Thank you very much for recommending the Palais Médina & SPA fez and we hope to have you back very...

Sydney
Reviewed 19 October 2015

We stayed at the Palais Medina & Spa for two nights as part of an organised tour. Our room was spacious with a verandah. The bed was very comfortable and the aircon and wi fi worked well for the duration of our stay. The room was quite dark with only a hall light and lamps. Maybe another lamp near or...

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Helpful?
Thank rosie1166
Hassan B, Directeur général at Palais Medina & Spa, responded to this review

I would like to thank you for having taken the time to post your wonderful review. It is great to read that we were able to deliver a memorable experience for you during your stay. I am sincerely happy that you have fully enjoyed all the facilities and services of the hotel and that our team was entirely devoted to...

Liverpool
Reviewed 18 October 2015

Stunning hotel, lovely pool area and I had a great treatment in the spa. It has a very spacious entrance, not like the usual corporate feel that hotels often have. Just a couple of niggles, I was promised a room with a balcony but it was just a french window with a rail, not a real balcony. Also the breakfast...

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Helpful?
Thank liverbird56
Hassan B, Directeur général at Palais Medina & Spa, responded to this review

Thank you for this nice review and for having dropped your satisfaction further to your stay with us. We strive our efforts to make our guests' stay enjoyable and memorable and as from your comments we have succeeded. Thank you for having taken the time to mention it. I look forward to welcoming you again at Palais Médina & SPA...

Mevasseret Zion, Israel
Reviewed 17 October 2015

Best part in the hotel is the swimming pool beautiful, relaxed, nice towels, clean. very refreshing at the end of the day. rooms are nice. not too spoiling but ok. one problem is the food. there is not enough food for the crowd. the first night we attended dinner at 7:30 and we could have a descent dinner. nevertheless, when...

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Helpful?
2Thank Idit M
Hassan B, Directeur général at Palais Medina & Spa, responded to this review

We would like to thank you for taking the time to share your experience at Palais Médina Fès. Your comments will help us to keep improving guest's satisfaction, and be sure this is our priority. We take note of every observation you made to take our hotel's guest's service "to the next level". We hope to welcome you for your...

Reviewed 7 October 2015

it was a nice stay in your Hotel, i will come again and again every time i visit Fes, Excellent service, Excellent Team, and the most important thing, Excellent view of the Medina. yes, i would advice friends to visit palais medina &spa

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Thank KANE S
Marrakech-Tensift-El Haouz Region, Morocco
Reviewed 7 October 2015

One of the best hotels I have been staying in in Fes, clean and well located as well. I loved the cuisine and the arrangement of the buffet. the spa prices are affordable, I would be happy to reserve at the same hotel again.

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Thank morclown
Reviewed 7 September 2015

We stayed here for a couple of nights and had a couple of good nights sleep. A nice property but still a way to go to justify a high star rating. Staff generally tried hard, some more than others, but generally satisfied our requirements. WiFi in rooms is poor but available if you go looking. Buffet dinner and breakfast was...

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Helpful?
Thank Graham and Caro... P

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Amenities

Highlights
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
located in Fes, next to the shopping center Borj Fez, the Palace has an outdoor pool and a snack bar with panoramic views of the Jbel Zallagh Hill and the ancient medina. It features a luxury spa center.The Palais Medina & Spa, immersed in an Andalusian garden of 5 hectares, offers rooms and spacious air-conditioned suites with breathtaking views of the medina or the gardens. They are all equipped with a flat-screen satellite TV and a private bathroom.Guests can enjoy international and Moroccan cuisine in one of the 3 restaurants of the hotel. There is also a piano bar and a nightclub.The hotel also offers spa Daniel Youth which offers a heated indoor pool and a range of beauty treatments. Enjoy a relaxing comfortably on the large terrace of Palais Medina overlooking the garden.The hotel is located between the historic town and the new town and 30 minutes drive from Fes International Airport. ... more   less 

Additional Information about Palais Medina & Spa

Address: Avenue Allal El Fassi, Fes 30000, Morocco
Region: Morocco > Fes-Boulemane Region > Fes
Price Range: $125 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palais Medina & Spa 5*
Number of rooms: 147
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Hotel Style:
#7 Business Hotel in Fes
#11 Spa Hotel in Fes
#21 Luxury Hotel in Fes
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Questions & Answers

Here's what travellers have asked, with answers from Palais Medina & Spa staff and other travellers.
6 questions
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Questions? Get answers from Palais Medina & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor facing the pool”
 of 5 bubbles 280jehada, 10 Nov 2016 | Read review
“View of pool”
 of 5 bubbles 948jp, 16 Oct 2016 | Read review
“Go for pool view”
 of 5 bubbles kamilio, 23 Jul 2016 | Read review
“Over looking the pool is excellent”
 of 5 bubbles Bob2012Sydney, 30 May 2016 | Read review
“Poolside rooms offer the best views.”
  • Lovely views of the sunrise
  • To wake to this view every morning was exceptional
  • The view in the evening was vibrant and beautiful
  • Sunrise through our window
  • Sunrise from our room
 of 5 bubbles ThomasP190, 24 May 2016 | Read review
5 of 5
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