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Sofitel Fes Palais Jamai

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#40 of 98 Hotels in Fes
Certificate of Excellence
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608 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Fes Palais Jamai
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Showing 280: English reviews
Singapore
Level Contributor
1,024 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 284 helpful votes
Reviewed 11 January 2015 via mobile

I don't know why the reviews have been so negative, I loved my stay. The minute we enter, the hotel is full of atmosphere and I feel I am back into time and it is also full of warmth. The lobby is full of carpets, nice seating arrangements and a nice view of the swimming pool. Rooms were okay but... More 

Helpful?
Thank youke_worldwide
Los Angeles, CA
Level Contributor
131 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 7 January 2015

The location is excellent, right on the edge of the old city of Fes, an easy walk into the medina and monuments and such. Very adequate free gated parking. Rooms were very nice and service was impeccable, although the price was high, around $190/night. Their classic Moroccan restaurant was recently closed, although the menu from there is available in the... More 

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Thank AlanLosAngeles_CA
London
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 January 2015

Worst (and longest) check in ever. The misery who passed as a receptionist managed to shake all New Year's Eve joy out of us. After initially implying that we didn't have a booking, we were then commanded to sit in reception and drink mint tea whilst some internal processes were gone through. The rooms (we are travelling with our two... More 

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1 Thank NickJefferson
Omaha Ne
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 December 2014

This once apparently grand hotel has seen better days. The first two rooms they tried to put us in were very shabby, worn stained carpets, and very small since we thought we had paid for a premium king room. After some haggling we were given this two room suite that had two bathrooms and great city views. The staff was... More 

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1 Thank amlcoco
Chicago, Illinois
Level Contributor
107 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
Reviewed 26 December 2014

As a travel pro i base my reviews on the quails that a hotel advertises and this hotel falls way short. The worst Sofitel I have stayed in by far. In general Softel are top hotels but they do not appear to have strict brand standards across there chain and this makes it hard to book as you just do... More 

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1 Thank Richard H
Istanbul, Turkey
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 December 2014 via mobile

Grate, historical and old place. Comfort of hotel is pretty cool. Breakfast is weak. Little far from center but has great view through terrace. Worth to stay. Staff was also good. Heater made me little disappointed cos I stayed in April. Was little cold outside

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Thank isocan75
Toronto, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 December 2014 via mobile

This is not a luxury hotel. My mother visited this hotel 25 years ago with her then boyfriend.. And from the pictures she showed me.. Not much has changed. The location is amazing. Full view of the medina and the building structurally is beautiful. But the insides need to be redone. The breakfast is shabby and yea the rooms are... More 

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1 Thank thedaintytraveller
Hamilton, New Zealand
Level Contributor
64 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 1 December 2014

This hotel was a pleasant change from the new modern could be anywhere hotels. The old palace has been beautifully adapted to be a lovely well appointed hotel, without losing its old world charm. And it could only be in Morocco. It is perfectly situated next to the old medina and has lovely views out over the city. The staff... More 

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1 Thank Oliver19952011
Salt Lake City, Utah
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 November 2014

Stayed at this hotel recently as part of a group tour. The hotel has seen better, grander days. That said, the Medina view rooms with balcony can't be beat for atmosphere. Buffet breakfast was plentiful and very good. Bar fun and atmospheric. Gardens beautiful. Service was not up to a 5-star standard, however, nor was upkeep. I hope they are... More 

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1 Thank Deanie6940
Switzerland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 November 2014

We stayed in the Sofitel in Fez and enjoyed the friendliness as well as the entire service. The staff was extremely caring. We also celebrated my mum's birthday and were blessed with birthday surprises the Sofitel provided to her to make the day special. Thank you.

Helpful?
Thank Antje D

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Free Parking
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Sofitel Palais Jamaï preserves the authenticity of Fez, the spiritual and cultural capital of Morocco. This hotel was built in 1879, in the finest Moorish style, and became the residence of the Grand Vizir of Jamaï. At this Morocco luxury hotel, you willdiscover Moroccan, international and French cuisine in 3 restaurants, a spa, a piano bar, and 5 meeting rooms for up to 200 people. A swimming pool, tennis court... ... more   less 

Additional Information about Sofitel Fes Palais Jamai

Address: Bab Guissa, Fes 30000, Morocco
Region: Morocco > Fes-Boulemane Region > Fes
Price Range: $310 - $1,057 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Fes Palais Jamai 5*
Number of rooms: 89
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Also Known As:
Sofitel Palais Jamai Fes Hotel Fes
Accor Palais Jamai Fes
Sofitel Fes
Fes Sofitel
Hotel Style:
#25 Luxury Hotel in Fes
#31 Family Hotel in Fes
#36 Romantic Hotel in Fes
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Fes Palais Jamai staff and other travellers.
2 questions
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Questions? Get answers from Sofitel Fes Palais Jamai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room with a balcony and a view over the medina…it's lovely to sit there with a drink and watch the sun set.”
 of 5 bubbles 973barbaraw, 25 Mar 2015 | Read review
“Rooms facing the pool and the medina are well worth the extra costs!”
 of 5 bubbles xiaocai, 8 Feb 2015 | Read review
“Do not accept the first room they offer and get a Medina view.”
 of 5 bubbles amlcoco, 29 Dec 2014 | Read review
“If you pay for the view demand a high floor. Not sure the view is worth it in any event but it is a near total waste of money on the low floors. Plus the sun come in the room strongly in the AM.”
 of 5 bubbles EsperanzaW, 25 Dec 2014 | Read review
“Must have a Medina view room.”
 of 5 bubbles Deanie6940, 23 Nov 2014 | Read review
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