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Sofitel Marrakech Palais Imperial

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Sofitel Marrakech Palais Imperial
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1,674 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Marrakech Palais Imperial
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Showing 535: English reviews
Bouskoura, Morocco
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 September 2014

Ok, where do I begin from... 1. Check - in took 20 mins, oh and guess what, we were the only ones in queue. They kept telling us, please relax and take a seat and we wanted to take our room and feed my 9 montn old. 2. House Keeping Service: We pre requested for a microwave (which until my... More 

Helpful?
2 Thank Sabah A
Chelmsford, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 28 September 2014 via mobile

I have travelled across four continents and experienced many hotels around the world. I am very happy to recommend this hotel as the quality of the rooms and customer service were excellent. The outside area was managed by Yassine Lachheb and he managed his team to a very high standard ensuring all our needs we're catered for. The pool staff... More 

Helpful?
5 Thank Graham A
Marrakesh
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 September 2014 via mobile

A very nice place to stay. Fine garden with swimming pools and nice lounge sets to enjoy the Sun. In comparisson with two years ago the services improved a lot. Food in tne restaurants is good. A very special thank to breakfast crew which made our stay very comfortable: Rachida Nouihi Hicham Azli chef Santi nzha thank you. A very... More 

Helpful?
1 Thank Willem W
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, First of all I would like to thank you for your wonderful comments regarding your stay with us . Iam very happy to know from you that tha quality of our service has been chaged positiveley during tha last years, this mean that our efforts were very remarquable in terme of the quality of the whole services provided... More 

Incline Village, Nevada
Level Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 September 2014

We spent 5 days in this hotel which looked After us in a very friendly but professional way. As is often the case we arrived late in Marrakech from Geneva through Casablanca with Royal Air Maroc. We were worried that, because we were a very late arrival we might have lost our room. Absolutely not the case. We checked in... More 

Helpful?
Thank Peter B
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest , Thank you so much for your positif and magnifique feed back wich I had really apreciated . Let me tell you that we are also very happy to hear from you that you are going to recomand our hotel , this mean that we were above your expectation in term of quality of services and also the... More 

Pasadena, California
1 review
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 25 September 2014

This is by far the best Hotel Staff I have ever experienced, from the Concierge, to the House Keeping Staff, to the Room Service Staff, to the Staff at all of the Restaurants, the service is Exceptional!! One stand out staff member is "Atoul" who is with the Room Service Staff. Atoul would always make sure I had everything I... More 

Helpful?
29 Thank 181howardb
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, First of all I would like to thank you for your magnifique comment, trust me It is one of the best comments I had received since now. Mr Atoul is also verry happy as he realised that he had 100% succed to make you fell happy, at ease and very satisfy by his services. I am looking forward... More 

Pinecrest, Florida
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 September 2014 via mobile

Hotel is good but not for 5 stars , kind of old , furniture need to be replaced specially in the lobby area , very big hotel so expect to walk to elevators. Restaurants are very good ,Rabii the waitress at restaurant L'orangerie was very nice and gave us a history lesson about Marrakech. Abderrazzak the barman at Lawrence bar... More 

Helpful?
Thank Juan Francisco L
Duras, Belgium
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 September 2014 via mobile

Whe traveling a lot but the hotel is super. In de sleeping rooms miss hakima she is so kind and class full. On the acceul farah she give you all what whe asking also super girl. And marza mustap from the jardin also thx for your support and verry kindly men. Thx a lot. Greetings from Marc & Fabienne from... More 

Helpful?
1 Thank Fabienne M
Level Contributor
106 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 20 September 2014 via mobile

Arrived at the Sofitel for a few relaxing days by the pool. Check in took 30 mins, reception were not that friendly and seemed to be in no rush. Rooms were nice. Amazingly comfortable beds. Had good views over the olive grove and mountains. Had dinner in one of the restaurants. Not a great choice for vegetarians. We ended up... More 

Helpful?
2 Thank PJ_Jain
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, First of all Iwould like to thank you for sharing with us your experience in the Sofitel Marrakech concerning the pool staff and the quality of breakfast wich you had really apreciated. however , please accept my sinceer appologise for some desagrement caused ; It was a really an intersting advice for us and make sure taht we... More 

Biella, Italy
Level Contributor
45 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 20 September 2014

We arrived at midnight and checkin took 1 hour, we were quite upset and very exhausted. We ordered room serviced and ice cream was frozen...a good way to ruin Haagen Dazs ice cream! Breakfast was good and also housekeeping service was good. Very big property to reach my room I had to walk at least 8 minutes. Reception really needs... More 

Helpful?
Thank Robertina7
London, United Kingdom
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 September 2014

We stayed just one night at the Sofitel in Marrakesh. It was awful. Checking in took forever - they sat us down in the lobby and left us there for 20 minutes before we managed to attract a member of staff's attention, they then very inefficiently took our details and passports etc, the girl did not seem to know what... More 

Helpful?
1 Thank MrElk

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more   less 

Additional Information about Sofitel Marrakech Palais Imperial

Address: Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $234 - $468 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Marrakech Palais Imperial 5*
Number of rooms: 207
Reservation Options:
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Also Known As:
Sofitel Marrakech Palais Imperial Hotel Marrakech
Hotel Style:
#26 Business Hotel in Marrakech
#68 Spa Hotel in Marrakech
#82 Luxury Hotel in Marrakech
#143 Family Hotel in Marrakech
#190 Romantic Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Marrakech Palais Imperial staff and other travellers.
13 questions
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over a year ago
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Questions? Get answers from Sofitel Marrakech Palais Imperial staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room with view on the beautiful garden.”
 of 5 bubbles 669oza, 28 Nov 2016 | Read review
“go for pool views”
 of 5 bubbles bournesupreme, 23 Nov 2016 | Read review
“good luck. nothing is easy to find.”
 of 5 bubbles aphrab, 1 Nov 2016 | Read review
“I recommend to book in the highest floor possible for the view. The room was nice.”
 of 5 bubbles rolandleblond, 16 Oct 2016 | Read review
“Atlas view above first floor.”
 of 5 bubbles MandJ521, 15 Oct 2016 | Read review
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