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In summary this hotel could be amazing, however it suffers from the worst service ever, this is made even worse by the expectations of Sofitel's and the experience which we all expect.
The hotel itself is in a great location. If you are looking for...More
2 Thank Tim F
Response from AhmedBenkirane, Directeur général at Sofitel Marrakech Palais ImperialResponded 27 April 2015
We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial . It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to...More
The highlight of the trip was the butler, Mustafa, who came with the suite. Anything we needed, restaurants or massages, he booked it, also giving us some really good suggestions. Hotel is so convenient to walk to the Medina. The pool area is spacious and...More
Thank katrina a
Response from AhmedBenkirane, Directeur général at Sofitel Marrakech Palais ImperialResponded 21 April 2015
Thank you so much for your comment very important to us in other to better serve you during your next stay.
I will share your comment with the whole sofitel team especiallt your butler mustapha.
Our tour group chose this hotel for us to stay. I paid the single supplement and was assigned a room all to myself. The good news stopped here. My room faced the pool and garden. The view was beautiful. But the minute i walked in,...More
I stayed there on my last trip this march.
The location is great, it's about 10 mins walk to reach that famous big market, 10 minutes taxi to their biggest mall, and about 15 mins taxi to other famous attraction.
1. I got...More
2 Thank Yudith P
Response from AhmedBenkirane, Directeur général at Sofitel Marrakech Palais ImperialResponded 20 April 2015
I am sorry that such services did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured...More
Iam a loyal customer of Accor for several years and by far, unfortunetly Sofitel Marrakech Palais Imperial did not meet my expectation
it was great start actually, as they gave me an upgrade to one of their suite because of the membership
but then i...More
Response from LouisSaintCalbre | Reviewed this property |
Not sure about the deal u can get. We got two suites each with two bedrooms and bkfst included. Somewhere around 450 per night. Then we also walked across the street often for lunch and diner. Lunch is decent at the... More
Not sure about the deal u can get. We got two suites each with two bedrooms and bkfst included. Somewhere around 450 per night. Then we also walked across the street often for lunch and diner. Lunch is decent at the hôtel so is dinner but it’s nice to step away from the hotel.