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Traveller (147)
Room & Suite (227)
Dining (39)
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Overview
  • Excellent80%
  • Very good13%
  • Average4%
  • Poor1%
  • Terrible2%
Travellers talk about
Free Wifi
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
4 Star Hotel
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Reviews (137)
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Traveller rating
90
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90
17
4
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3
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All reviewsrooftop restaurantextra large roomperson showerbedroom housefront officeindividual roomsdinner reservationsan oasismain courtyardfabulous locationmagical staykoutoubia mosquehammam experiencearabian nightsstunning riadperfect retreatbeautiful roof terrace
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11 - 15 of 114 reviews
Reviewed 12 May 2018 via mobile

My husband and I had the pleasure of staying at El Fenn for 3 nights. The staff is exceptional - Ben and Miriam at reception - and Abdullah at the bar in the shop (excellent gin drinks). We cannot say enough about the relaxing atmosphere...More

Thank gretas
Response from EFGuestRelations, Guest Relations Manager at El FennResponded 3 weeks ago

It's always wonderful to know that people are going to come and see us again... It's the best recommendation we could ask for! Thank you for such a kind review and we're delighted that your trip was such a success.

Reviewed 12 May 2018 via mobile

We went to El Fenn as we emailed the reception if we could use the pool and have lunch. They responded friendly if we could come by the next morning to see if they’d have a spot (priced at 15,- euro). So we went to...More

Thank Layuitholland
Reviewed 11 May 2018

The location was great, the concierge staff very accommodating, and the decor was fabulous. The amenities in the bathroom were excellent but our room felt rather dark and there was certainly not enough closet space. The shop was filled with gorgeous items but was a...More

Thank judithzfriedman
Response from EFGuestRelations, Guest Relations Manager at El FennResponded 3 weeks ago

So pleased that you enjoyed your stay... but very confused by you being told there would be a service charge to have shop purchases delivered to your room. We can only think there was a miscommunication because we wouldn't charge for this! We're sorry about...More

Reviewed 10 May 2018

Outstanding customer service by a team of friendly and professional people from the moment we were collected from the airport to our drop off on our way home. El Fenn is ideally located to enjoy the Medina. Our bedroom and bathroom were superb - Marrakech...More

Thank Q6949SHjohnd
Response from EFGuestRelations, Guest Relations Manager at El FennResponded 3 weeks ago

We're so delighted you had such a great stay - and thank you for taking the time to review. Every one is much appreciated by us all!

Reviewed 6 May 2018 via mobile

It‘s been a while since we’ve stayed at El Fenn (August 2016) but I cannot stop dreaming of coming back. Our days there truly were one of the best hotel experiences we‘ve ever had. Our room was huge, the design is marvelous, the staff was...More

Thank Christina C
Response from EFGuestRelations, Guest Relations Manager at El FennResponded 8 May 2018

What a beautiful review to read - you're still thinking of us almost two years on! You've put a smile on all our faces today. Thank you. We really hope to see you again soon.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Details
Price range
US$419 - US$671 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Marrakech
#14 Business Hotel in Marrakech
#29 Romantic Hotel in Marrakech
#53 Spa Hotel in Marrakech
#70 Luxury Hotel in Marrakech
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$419 - US$671 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Family Hotel in Marrakech
#14 Business Hotel in Marrakech
#29 Romantic Hotel in Marrakech
#53 Spa Hotel in Marrakech
#70 Luxury Hotel in Marrakech
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (147)
Room & Suite (227)
Pool & Beach (19)
Dining (14)
The Hotel (PRE-RENOVATION) (89)
Restaurants and Bars (PRE-RENOVATION) (26)
Amenities (PRE-RENOVATION) (14)
Questions & Answers
Ask a question
burcinkaramercan
11 June 2018|
AnswerShow all 2 answers
Response from nygugie61 | Reviewed this property |
Suggest you reach out to reception/reservation staff. They are all lovely and very helpful
0
Votes
theodoraFrance
13 April 2017|
AnswerShow all 3 answers
Response from verad520 | Reviewed this property |
At El Fenn they serve an excellent, homemade yogurt with homemade topping, bread, homemade jam, and any type of egg you want. Plus great fruit salad The only thing I was missing was a few types of cheese :)
1
Vote
pheine54
13 April 2017|
Answer
Response from Robert V | Reviewed this property |
Yes!
0
Votes
Room Tips
"Can't go wrong with any room."
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"Only noise came from being underneath the rooftop lounge."
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"There are rooms on the bottom floor if you are comfortable with that."
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"Room 23 has a good location overlooking the life of the City"
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