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El Fenn

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845 Reviews from our TripAdvisor Community

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Showing 716: English reviews
London
Reviewed 9 November 2016

My wife and I have just returned from four days in the superbly elegant El Fenn riad. We were there with close friends who had taken over the hotel for their wedding. Everything about this place is beautiful - our room was an amazing combination of modern and traditional and the courtyards, roof terrace and other common areas sublime. Add...

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Helpful?
Thank SiriuslyOz
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for your fantastic review.. We love it when any guests enjoy their stay with us, but its particularly special when guests come to attend a wedding of people they love and that El Fenn enhances the whole wedding excitement. Our team all love what they do, so every time we receive a mention on Trip Advisor, we are...

London, United Kingdom
Reviewed 9 November 2016

I have just had the pleasure of staying in El Fenn for 4 nights whilst attending a wedding…..it was a magical experience. You couldn't ask for a more beautiful place to attend a wedding. The rooms were luxurious and each individually decorated with enormous style. The staff were helpful and always friendly and the food and service outstanding. There is...

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Helpful?
1Thank Jacqui T
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Dear Jacqui T, Thank you for your lovely review. It was a great pleasure to host you and we agree that the wedding you attended was very special. We are so pleased that you loved so many things about your stay and very much look forward to your return. Thank you for taking the time to spread the word. Warm...

Paris, France
Reviewed 8 November 2016 via mobile

We are so sad to be leaving El Fenn where we held the most incredible wedding. We occupied the entire hotel for 2 days with all our friends and family. We stayed for a week. All of the staff went above and beyond to create the most magical, memorable, stunning and without doubt faultless celebration. Maria is simply the nicest...

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Helpful?
3Thank legalbazzer
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Dear legalbazzer, It was an absolute joy to host you and your wedding party and we are over the moon that you enjoyed your special week so much. Your friends and family were a delight to host and Maria very much enjoyed planning your special day. We sincerely apologise for any errors in apportioning the drinks bills, as you say,...

Marrakech, Morocco
Reviewed 7 November 2016

I am leaving El Fenn tomorrow and while the food staff and amenities are all fine and well worthy of another visit, the office does not seem to have systems in place to keep track of bills. I visited with a wedding group of about 70 and while no complaints during the stay were ever mentioned many seem to have...

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7Thank jbarrie2016
Reviewed 7 November 2016

I was in Marrakech for 4 nights in Oct attending a wedding at El Fenn. The hotel and its staff is incredible. I could not fault the service let alone the venue. A must for any visitor to this amazing city.

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Helpful?
1Thank Cameron D
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you so much for this excellent review. It was a great pleasure to host you and the entire wedding party and hope that you will all be returning for more happy occasions or simply to enjoy a relaxing vacation here at El Fenn. All the best, El Fenn Guest Relations

Reviewed 6 November 2016 via mobile

If there is one place you must stay its here ! The magical, beautiful El Fenn - full of stunning Art, candle lit pools, log fires and amazing food on the roof top and the most lovely staff. We can't wait to return. This is a definite must. Joey & Romey

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1Thank Joanna O
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Dear Joey & Romey, Thank you for this wonderful review. We all very much enjoyed having you with us and just as you can't wait to return, we can't wait for your return! In the meantime, wishing you all the very best. El Fenn Guest Relations

Reviewed 4 November 2016 via mobile

My third trip to Marrakech this year was to the famous El Fenn. With a high end profile comes high expectation. Unfortunately El Fenn was a disappointment. the interior design is amazing but it is a little worn down and very overpriced. First we were placed in another riad than El Fenn, then moved again to another riad and offered...

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2Thank Marianne K
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Dear Marianne K, We were sorry to read that El Fenn did not match your expectations. However, we are pleased you found the interiors to be amazing. You mention our pricing although we have been extremely careful to ensure that your pricing is in line with other boutique riads and hotels in Marrakech and fairly represents what we have on...

London, United Kingdom
Reviewed 31 October 2016

Well located to enjoy the sights of Marrakesh on foot this beautiful Riad feels more like staying in a stylish home than a hotel. Wonderful interiors - think Soho House does Morrocco - cool courtyards complete with orange trees and resident tortoises and a rooftop restaurant with panoramic views with lots of kelim strewn sofas to lounge and watch the...

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1Thank lizJ8385TM
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for your wonderful review. It was a great pleasure to host you here and we are so pleased that you enjoyed so may aspects of your stay at El Fenn, including location, the rooms, the outdoor areas, the roof top restaurant and more than anything that you had the feeling of a "home from home" with us. We...

San Juan, Puerto Rico
Reviewed 31 October 2016

We stayed at this attractive property but since the main building was booked, we went to the Annex, which we thought was an adjacent building. But it is not. You have to walk about 5 minutes through allies in the Medina to reach the Annex. Inside was beautiful, with a courtyard and ivy covered walls. There is a swimming pool...

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Helpful?
1Thank Alfredo8074
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you very much for your wonderful review. As you mentioned, at the time of your booking, the main Riads were already fully booked, but we are pleased that you ultimately enjoyed your stay at our Little Sister riad. It depends on the type of stay you are looking for, but many guests choose this option to ensure their privacy...

New York City, New York
Reviewed 30 October 2016

Great location in the souk....next to a gate and walkable to the main mosque and Mammounia. Beautiful property, room 19 with pool the best though on the street. Lovely rooftop eating space with pretty good food though either lunch or dinner is prix fixe which is wrong for a hotel. Would do it again for sure.

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Helpful?
1Thank rivey2016
Louise20001, Guest Relations Manager at El Fenn, responded to this review

Thank you for your excellent review and rating. It is wonderful to hear from guests whose expectations were exceeded. We are pleased that you were happy with room 19, it's indeed a lovely room. Our location in the medina is something many guests really love and comment about and we are delighted that you would "do it again", we hope...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Special Offer From 11/05/ 2016 to 31/08/2016 DIRECT BOOKING OFFER We assure that you'll always get the best rate available when you book directly with us. Whether you book online or by email, our team are on hand to answer all your questions from pre-booking to check-in and even after you're gone. With 20 individually styled rooms and suites, a four-bedroom private riad, 3 swimming pools and its own hammam spa, El Fenn is a unique boutique hotel combining grandeur and historic architecture with hideaway nooks, terraces and gardens - making it the most peaceful place from which to enjoy Africa's most exotic city.Our story began with two friends on the hunt for a small riad to buy as a holiday home. It was 2002 when Vanessa Branson and Howell James walked into the almost ruined courtyard of one of Marrakech's formerly great private homes. Nearing dusk and with the sound of the muezzin's call to prayer echoing in the air, they instantly fell in love with the atmospheric house which was being sold with three smaller neighbouring homes. They soon realised that their holiday home was going to become so much more.At the time, only a handful of Marrakech's riads had been converted to small hotels and Vanessa and Howell knew they wanted to open a place offering something different - a home from home retreat that combined great food and service with the spirit of the building's past and a contemporary decorative twist. During a two-year renovation, local craftsman used traditional techniques to breathe new life into the building. Polished lime plastering was used in a rainbow of colours to create walls, baths and bed frames, original tiling was renovated and carved cedar ceilings restored. Retro furniture sourced from local flea markets was combined with one-off bespoke pieces to create a unique interior. ... more   less 

Additional Information about El Fenn

Address: Derb Moullay Abdullah Ben Hezzian | Bab el Ksour, Medina, Marrakech, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: $269 - $697 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Fenn 4.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Riad El Fenn Marrakech
Riad El Fenn Hotel Marrakech
Hotel Style:
#15 Business Hotel in Marrakech
#16 Family Hotel in Marrakech
#26 Spa Hotel in Marrakech
#30 Romantic Hotel in Marrakech
#31 Luxury Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from El Fenn staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go big! The bigger suites are worth the extra dollars.”
 of 5 bubbles worldofT, 11 Jan 2017 | Read review
“Each room is unique in it's own way and has special features.”
  • The incredible marble soaking tub in room 3
 of 5 bubbles KimF150, 5 Jan 2017 | Read review
“We loved the 2 bedroom suite in the annexe because it had a separate bathroom for privacy.”
 of 5 bubbles KImberly_and_V, 3 Jan 2017 | Read review
“In some rooms bathroom and toilet do not offer any privacy (not even a curtain) Only the 'very large rooms' have a minibar”
 of 5 bubbles phmenager, 29 Dec 2016 | Read review
“Great! With potential to be amazing”
 of 5 bubbles skularatne, 28 Dec 2016 | Read review
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