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Dar es Salaam Serena Hotel

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Traveller (281)
Room & Suite (73)
Dining (44)
Overview
  • Excellent26%
  • Very good51%
  • Average19%
  • Poor3%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Airport Transportation
Family Rooms
5 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (679)
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Traveller rating
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281
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11
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159
281
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All reviewsexecutive floorbuffet restaurantbusiness districtstar hotelroom servicebusiness hotelswimming poolmain restaurantbusiness tripan upgradeprawnseast africacomfortable stayrooms are spaciouscleaning staffstayed here for one nightenjoyed my stay
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11 - 15 of 594 reviews
Reviewed 18 February 2018 via mobile

I have been in this hotel recently and it was my first time in Tanzania and in the hotel itself. Firstly - very good location, from my window I even could see a bit of an ocean. The territory around is spacious, very beautiful and...More

1  Thank Olya K
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 20 February 2018

Dear Olya K, Your review is excellent and well appreciated by the team at Dar es Salaam Serena Hotel, thank you!. We look forward to hosting you again, we are delighted that you enjoyed your stay with us. Sincerely, Rahim

Reviewed 16 February 2018 via mobile

Hotel is lovely besides the shower bath! The pool and gym are lovely but don’t expect any Service around the pool!! In general, lack of customer service and experience made the stay less pleasurable...

Thank Brambo777
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 17 February 2018

Dear Brambo777, Thank you for your review. We appreciate your feedback on service levels, a complete review will be undertaken. Please accept our sincere apologies for the lack of service, immediate improvements will be made. Sincerely, Rahim

Reviewed 9 February 2018

Although we were not guests staying in the hotel, I feel the need to write the diner experience. Myself and my wife decided to have dinner at Serena Hotel recently. This is not the first time to have dinner here. We had breakfast in the...More

1  Thank _pietersronnie
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 11 February 2018

Dear pietersronnie, Thank you for your excellent review, which is appreciated. I recommend the Wednesday Seafood evening at the Serengeti Restaurant on your next visit. We look forward to hosting you again. Sincerely, Rahim

Reviewed 2 February 2018 via mobile

It was a business trip and did not expected to be this much from Tanzania. Nice hotel nice breakfast great deal nice location good staff. Must stay once. I had enjoyed the stay. Nice rooms with good cleanliness.

Thank assham
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 3 February 2018

Dear Assham, Thank you for taking the time to post a review of our hotel. I am delighted that you enjoyed your stay with us and we look forward to hosting you again. Sincerely, Rahim

Reviewed 31 January 2018 via mobile

One of the good hotel in The town and even in Dar es salaam.Service is really good.Even food is also tasty.You can enjoy the get together in this hotel.As it is in the town,You can enjoy the shopping in an around.More

Thank SURAJSMILE
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 1 February 2018

Dear KALATHINGAL, Thank you for your positive review. I am delighted that you enjoyed your stay as well as the food. We look forward to your next visit and hopefully you will be here over the weekend where you have the opportunity to visit our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Spa
Outdoor pool
Details
Price range
US$224 - US$394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$224 - US$394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (281)
Room & Suite (73)
Dining (44)
Pool & Beach (18)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Hassan H
8 September 2017|
AnswerShow all 3 answers
Response from Ajei2000 | Reviewed this property |
The course is run independent of the hotel although hotel guests have access to the course and enjoy discounted rates on green fees. The value you get as a resident in the hotel is access to a private member's club and... More
1
Vote
PapaTosin
28 January 2017|
AnswerShow all 6 answers
Response from Sandip B | Reviewed this property |
The hotel is very flexible but you put your request early and don't check in at 3 am at least 5 am they will request to have your breakfast following day or depends on your booking plan . No doubt Serena dar Es salaam is the... More
1
Vote
craig m
14 August 2016|
Answer
Response from ewottermann | Reviewed this property |
Yes
0
Votes
Room Tips
"6th and 7th floor, pool facing"
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"even number rooms face the sea.."
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"Ask for a room with a golf course view otherwise you will be looking over the carpark"
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"no clue..."
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