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Rainbow Hotel Victoria Falls

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Rainbow Hotel Victoria Falls
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477 Reviews from our TripAdvisor Community

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There are newer reviews for Rainbow Hotel Victoria Falls
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Showing 330: English reviews
Australia
Reviewed 6 January 2017

We stayed at the Rainbow hotel in early December. When checking in my partner and I were given a twin bed room, as reception told us that they didn't realise we were a couple. I found it odd that I would need to tell them that. Normally you would request twin beds, not the other way around. Reception told us...

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Helpful?
1Thank CanGirl08
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this review

Refreshing day to you CanGirl08 Thank you so much for your valuable feedback which, as management we value so much as this will help us improve and avoid recurrence in future. Regards Guest Relations Manager

Bishkek, Kyrgyzstan
Reviewed 28 December 2016

Very basic and run down three-star hotel, very close to the center of town. Free wifi. Room with a double bed and bunk beds. Mosquitoes in the room because of a gap in the bathroom window. Mosquito net over the double bed but not over the bunk beds! Somewhat shabby, dirty, rusty, slightly in disrepair, we had to ask for...

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Helpful?
2Thank Schnueseli
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this review

A refreshing day to you Thank you for the valuable feedback on issues that need our attention, some of which is work in progress. We assure you that next time you come and stay with us the hotel will have greatly improved. We look forward to welcoming you again the next time you are in Victoria Falls. Regards Guest Relations...

Hobart, Australia
Reviewed 23 December 2016 via mobile

Firstly, we attempted to check in at 12:00pm but were told straight away that our rooms were not ready at that time, even though the check out time for guests that may have stayed in our room prior is 10am. Everyone behind reception was very unorganised and rude which added to our frustration. We waited for almost 3 hours to...

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Helpful?
2Thank ruubynicola
Management response:

Refreshing afternoon Nicola, Thank you for taking your time to review our hotel. We value and appreciate your honest feedback. We apologise for the behaviour of our associates and the late check-in. We guarantee that this is not the Rainbow way of doing things as we take pride in our guests, staff and refreshing moments that we create for all...

Reviewed 23 December 2016 via mobile

Amazing place, hotel is lovely and staff are helpful with booking for activities and everything you need including taxis and shuttles to go to the falls. Only stayed for 2 nights because of commitments.

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Helpful?
Thank Ben C
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this review

Refreshing day to you We are always happy to extend our 'Fresh smiles" to you and all our other guests such that your stay with us is an amazing experience! We appreciate your feedback and really look forward to hosting you again in the near future. Regards Guest Relations Manager

Liverpool, NSW
Reviewed 18 December 2016

The staff are very friendly and helpful. The whole complex was impressive for a mid-range priced hotel. Our room was very good, as was the bathroom. The room had air conditioning which is very important. Bed was king size very comfortable with a full sized mosquito net. Bath towels were thick and plentiful. Free wi-fi was good. We loved the...

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1Thank dvinemsi
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this review

A refreshing day to you dvinemsi Thank you for choosing to stay at the Rainbow Hotel and taking your time to give us feedback we so much appreciate. We are glad that you enjoyed your stay in our refreshing hotel and we look forward to seeing you soon. Regards Guest Relations Manager

Fort Saskatchewan, Canada
Reviewed 16 December 2016 via mobile

The finishings of the hotel are nice but it seemed like they actually only distract you from noticing the place is falling apart. My bathroom was disgusting. Mold growing beneath the caulking of the bathtub. The bathtub and sink had cracks in it. The mosquito nets were too small for the beds and had it pop off the bed in...

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Helpful?
1Thank cpoty1
Management response:

Refreshing morning, Thank you for taking your time in reviewing our hotel. Feedback is always positive as it gives us the opportunity to review systems, processes and the product and continuously improve for the ultimate satisfaction of all discerning guests. Management has reviewed your feedback and there are a lot of improvements as a result of it and we hope...

Reviewed 15 December 2016 via mobile

As soon as we arrived, we knew this was going to be a sub-par experience. The driveway was muddy and unpaved, and we had to walk outside and down several sets of stairs to get to our room. Our room phone wasn't working, and no one came to sort the mosquito net at 6pm like they said they would. The...

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Helpful?
2Thank Tiffany H
Management response:

Refreshing morning Tiffany, Thank you for taking your time to review our property. We value and appreciate your feedback which we have reviewed and I can guarantee you that our service and our product have been upgraded as we continuously improve in our offering. Your review contributed immensely on these improvements and we look forward to hosting you again in...

Singapore, Singapore
Reviewed 15 December 2016

its location is quite near the falls and shops.it is a great hotel with big room.wifi was great. the ambiance, pool side was nice and relaxing.the staff were very friendly and always greet you when they see you.very accomadating staff

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Helpful?
Thank shah22 .
Management response:

Refreshing morning Shah, Thank you for taking your time to review our hotel. It was our pleasure hosting you and we look forward to your next visit in the near future as we have some exciting developments happening at the hotel. Kind regards, Front Desk Manager

Durham, North Carolina
Reviewed 5 December 2016

Everything was great , especially those working there who went out of their way to help. Highly recommended. Breakfast was plentiful, dinner was very good, entertainment at dinner was fun. Very close to Falls and "downtown", including a full-scale supermarket

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Helpful?
Thank Dave M
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this review

Refreshing day to you Dave M Thank you so much for staying at the Rainbow Hotel as we hope see you again the next time you are in Victoria Falls. Regards Guest Relations Manager

Reviewed 30 November 2016

I would love to recommend this hotel, but there are just too many issues for a hotel that charges $170 a night. Negatives: 1. Shabby rooms.. haven't been updated in years. 2. bathroom shower sprayed water everywhere 3. miserable small towels - barely enough to go around 4. mosquitoes in the room 5. Crazy expensive food - $25 USD pp...

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Helpful?
2Thank Split M
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this review

Refreshing day Split M Thank you so much for your valuable feedback which as management, we value so much. We have noted all your concerns and we are working on improving them soon, as we hope to see you again at the Rainbow Hotel. Regards Guest Relations Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
A unique property of Moorish architecture conveniently located near town and 2km from the Victoria Falls. The Victoria Falls Rainbow Hotel offers a spectacular view of the rumbling mist, mosi-oa-tunya, meaning "the smoke that thunders". Enjoy a cocktail at the only Swim and Sip bar in town and efficient and friendly service. ... more   less 

Additional Information about Rainbow Hotel Victoria Falls

Address: 278 Parkway Drive | Selous Crescent, Victoria Falls, Zimbabwe
Region: Zimbabwe > Matabeleland North Province > Victoria Falls
Price Range: $140 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rainbow Hotel Victoria Falls 3*
Number of rooms: 85
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Also Known As:
Mercure Victoria Falls
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Questions & Answers

Here's what travellers have asked, with answers from Rainbow Hotel Victoria Falls staff and other travellers.
13 questions
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Questions? Get answers from Rainbow Hotel Victoria Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We requested room in the outer extension of the hotel away from the pool much quiter and more private”
kevinn390, 22 Apr 2017 | Read review
“Rooms at the detached building are quieter.”
Jaya99_M, 11 Apr 2017 | Read review
“Rooms at the ground floor are cool. The cool breezes gives comfort.”
ericmA7556MI, 1 Apr 2017 | Read review
“Rooms on the southern side queit and all have mosquito nets for your sound peaceful sleep.”
ponisow, 16 Mar 2017 | Read review
“Ask for a fridge”
sony1955, 22 Feb 2017 | Read review
5 of 5