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Masa Square Hotel

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Masa Square Hotel
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331 Reviews from our TripAdvisor Community

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Showing 316: English reviews
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Brest, France
Reviewed yesterday NEW

The view from above at night is breathtaking. You can see how beautiful the. It's is. The food is just average, nothing special about it, their caffe downstairs has the tastiest chocolate milkshake. There is one lady who works at this place who is VERY VERY VERY VERY RUDE! She puts on this bright pink lipstick, she brought us the...

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Helpful?
Thank abigailkope
Maun, Botswana
Reviewed 5 days ago NEW

Definitely my preferred choice when in Gaborone for business. The location is quiet central and accessible to all major business hubs. An added benefit is a selection of dining and shopping facilities in the same area. A great way to finish a hectic day at one of their restaurants which radiates with such brilliant ambiance. The overall atmosphere is amazing...

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Helpful?
Thank pearlywelly
London
Reviewed 1 week ago

Recently stayed here for four nights whilst working in Gaborone. The rooms were pre-paid and on check out the hotel tried to charge us for what they called a 'rate change'. No explanation just that we must pay it. We didn't. Requested laundry, ended up with the wrong laundry mixed in with my own. Only to eventually realise they had...

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Helpful?
Thank Soulfriendly
Francistown, Botswana
Reviewed 1 week ago

Masa Square Hotel is a great facility, quite different from the norm in terms of design, layout and character. The new deck is refreshing. Basement parking is very convienent and safe, though parking with the precinct can be a real challenge. Consideration should be made at offering a wider variety of pastries and cakes at the coffee shop. The square...

Review collected in partnership with this hotel
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Helpful?
Thank Ogaisitse
Masa Square H, Guest Relations Manager at Masa Square Hotel, responded to this review

Dear Ogaisitse Thank you for this outstanding review. It is truly a pleasure to be able to welcome you back to Masa Square Hotel year after year. Your business is important to us. I am delighted that you find our design, layout and character to be different from the norm and the new deck to be "REFRESHING". Thank you for...

Gaborone, Botswana
Reviewed 2 weeks ago

I would have appreciated a smile upon my arrival from the lady who assisted me, but i'm pleased to say that i received it from the rest of the staff members throughout my stay. A bit of confusion was made upon my breakfast order as well and i feel the matter should have been addressed more professionally by the waiter...

Review collected in partnership with this hotel
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Helpful?
Thank mph0entlem
Masa Square H, Guest Relations Manager at Masa Square Hotel, responded to this review

Dear mph0entlem Thank you so much for your honest feedback. It was an absolute pleasure having a crowned Queen stay with us. We value all guest feedback as part of our continual effort to improve the quality of the overall experience we strive to provide. I sincerely apologize for the lack of a smile on your arrival. This is certainly...

Reviewed 3 weeks ago via mobile

My stay here was very pleasant but the room service could do with some improvement. I wish I could have stayed on upper floors to better appreciate the view of the CBD at night. Ideal place for business meets for sure Everything was spotless in the room, but I feel the toilet seats need to be changed to white instead...

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Helpful?
Thank Tumie1
Masa Square H, Guest Relations Manager at Masa Square Hotel, responded to this review

Dear Tumie1 Thank you for taking the time to share your experience and feedback on TripAdvisor. We are thrilled to know that you had a pleasant stay and next time you visit us I will make sure to find you a room on the high floor to better appreciate CBD's spectacular views. This preference has been noted on your profile...

Reviewed 4 weeks ago

Nice staff , nice room, good food , recieved an upgrade for the room , nice Central location only 20 min away for GBE airport . Also shuttle service to Airport leaving when you need it , good friendly staff

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Helpful?
Thank Rob v
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear Rob v Thank you for sharing your experience with us at Masa Square Hotel. I am so glad you were able to receive an upgrade to a Club Room to make your stay much more comfortable and I will make sure to commend the staff for doing a remarkable job! We truly appreciate your business and we cannot wait...

Reviewed 4 weeks ago via mobile

Great hotel and excellent service. The staff was helpful and very professional. They went an extra mile to assist. The quality of food was fantastic. Breakfast menu is changed each day to provide variety.

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Helpful?
Thank Portia M
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear Portia M Thank you so much for visiting us at Masa Square Hotel and proving your feedback on TripAdvisor. We are pleased to know you enjoyed your stay at our Hotel and found our team of ladies and gentleman to be very professional and helpful. Your positive comments about our food quality and breakfast are truly appreciated. We hope...

Duluth, Minnesota
Reviewed 20 January 2017

The Masa Center Hotel is conveniently located in central Gaborone and within walking distance to Rail Park Mall. It is newly renovated with an outdoor lounge, gym, and stylish entrance (love the colored blocks); it was even decorated with an exquisite Holiday tree! The staff were incredibly friendly and accommodating with providing transportation whether it was to the airport with...

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Helpful?
Thank macjade6
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear macjade6 Thank you for this great review of our hotel and taking the time to share it online. It is true we are one of the best located Hotels in Gaborone, close to everything a business or leisure traveler needs and I am very happy you were able to enjoy the convenience of our location and all that it...

Reviewed 20 January 2017

I recommend this hotel as it is centerally located in Gaborone CBD with easy access to shops, and many bars and restaurants. The staff are very nice and willing to help and I enjoyed the food I ate here

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Helpful?
Thank NalediStar001
Masa Square H, General Manager at Masa Square Hotel, responded to this review

Dear NalediStar001 Thank you for choosing Masa Square Hotel to be your home away from home and taking the time to share the details of your experience. I am pleased our team was always willing to help and you loved our food. "That is what we strive for" exceptional service and quality. We hope you will return again in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Masa Square Hotel is a business first luxury hotel in the centre of Gaborone's business district. We strive to make doing business in Africa easier by offering the best Gaborone has to offer in terms of service, FREE WIFI, free airport transfers and a genuine desire to look after our guests. ... more   less 

Additional Information about Masa Square Hotel

Address: Plot 54353, New CBD | Cnr Khama Crescent & Western Avenue, Gaborone, Botswana (Formerly Lansmore Masa Square)
Region: Botswana > South-East District > Gaborone
Price Range: $163 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Masa Square Hotel 4*
Number of rooms: 152
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Masa Square Hotel staff and other travellers.
4 questions
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Mumbai (Bombay), India
Edinburgh, Scotland, United Kingdom
over a year ago

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Questions? Get answers from Masa Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the back onto the square are noisy”
 of 5 bubbles Soulfriendly, 13 Feb 2017 | Read review
“staying by the pool bar can be noisy on weekends”
 of 5 bubbles NalediStar001, 19 Jan 2017 | Read review
“I love the views from the seventh floor”
 of 5 bubbles Bridgetb21, 18 Jan 2017 | Read review
“Check out the Air Conditioning before accepting room. Its good on the second floor.”
 of 5 bubbles 130kenc, 14 Dec 2016 | Read review
“level 2, if you have to suffer there it may as well be in a suite”
 of 5 bubbles harris377, 13 Dec 2016 | Read review
5 of 5