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AVANI Maseru Hotel

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AVANI Maseru Hotel
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112 Reviews from our TripAdvisor Community

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Showing 105: English reviews
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Maseru, Lesotho
Reviewed 6 days ago NEW

please renovate the place and Train your staff about Customer service. Please improve quality of food too. The Place used to be one of the best hotels in Lesotho but now the Standard has deteriorated badly..please do something

Review collected in partnership with Minor Hotels
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Helpful?
Thank matef0m
willem_vheerden, Manager at AVANI Maseru Hotel, responded to this review

Dear matef0m, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us. We are well advanced in finalising the project for the refurbishment of the property which will address...

Boskoop
Reviewed 1 week ago

This hotel was visited on my return to Maseru in February 2017. It needs badly thorough renovation. Not good television in the room. Bad tubs need upgrading ad are difficult to handle because of eroded equipment. The hotel diner does not offer nice surprises. Asking over USD 120 for a room is just too much. Management needs to undertake renovation...

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Helpful?
Thank HansK774
willem_vheerden, Manager at AVANI Maseru Hotel, responded to this review

Dear Hansk774, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us. We have conducted a walk through with our maintenance team to address the general maintenance issues. We...

Cairo, Egypt
Reviewed 1 week ago

Not the best at all...gor for Avani Lesotho.This hotel ir run down.More like a motel, lodging along the highway.The only good things is linen is clean and the breakfast fantastic.Check difference before booking.Maseru and Lesotho

Review collected in partnership with Minor Hotels
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Helpful?
Thank Andrew A
willem_vheerden, Manager at AVANI Maseru Hotel, responded to this review

Dear Andrew A, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us. We are well advanced in finalising the project for the refurbishment of the property which will...

Pennsylvania
Reviewed 2 weeks ago

If you want to start your day with cockroaches in your bathtub and end your day with a bat stuck in the curtains, then this is your place. The hotel needs a major face lift - new carpets that don't buckle and smell of mildew, air conditioners which function without the grating of metal on metal, a restaurant menu that...

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Helpful?
Thank balkanari
willem_vheerden, Manager at AVANI Maseru Hotel, responded to this review

Dear bakanari, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us. We are well advanced in finalising the project for the refurbishment of the property which will address...

Dar es Salaam, Tanzania
Reviewed 2 weeks ago

On top of being very dilapidated, the reception staff wasn't very welcoming. Bad surprise only 250mb internet free, in the last 3 years i never stayed in a hotel that didn't provide unlimited internet access (even cheap hotels). Most of the plugs didn't work in the room. The bathroom brought other bad surprises: the lights were that weak and old...

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Helpful?
Thank Lise C
willem_vheerden, Manager at AVANI Maseru Hotel, responded to this review

Dear Lise C, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us. We are well advanced in finalising the project for the refurbishment of the property which will...

Likalaneng, Lesotho
Reviewed 14 February 2017

The TV and rooms must be dealt with, the sauner must be free for guests, the rooms must be cleaned on time so that moisture may run out, the refills must be replaced on time.Halls werent noised proof as well

Review collected in partnership with Minor Hotels
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Helpful?
Thank palesat2017
wvanheerden, Manager at AVANI Maseru Hotel, responded to this review

Dear Palesat2017, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us. I have tasked the Engineer to address the team members regarding the television clarity. The Housekeeper has...

Mohale's Hoek, Lesotho
Reviewed 6 February 2017

not too good my stay. as i have already stated you need to improve on making your place more exciting to be at. anyhow it can be. i found the place quite not saying peole should be disturbed. the place also looks old

Review collected in partnership with Minor Hotels
 Report
Helpful?
Thank molefir2017
wvanheerden, Manager at AVANI Maseru Hotel, responded to this review

Dear Molefi, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for any inconvenience you experienced during your stay with us. Our maintenance team will address the issues raised and or Front Office Manager will contact you regarding...

Midrand, South Africa
Reviewed 5 February 2017

The room was very neat. The restaurant was excellent Waiters are very welcoming, but let them improve on smile please. AVANI is well located, easy to find. A very good place for entertainment and rest. The set up of the restaurant is very excellent.

Review collected in partnership with Minor Hotels
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Helpful?
Thank sellos2017
wvanheerden, Manager at AVANI Maseru Hotel, responded to this review

Dear Mr Sedutla, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us. We have addressed the welcoming experience with the responsible manager to ensure that the correct welcoming...

Brits
Reviewed 7 January 2017

Everything was super we enjoyed our stay, only the carpets need to be removed completely. The staff was very friendly and welcoming. I liked the fact that the staff was very responsive to every request we made.

Review collected in partnership with Minor Hotels
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Helpful?
Thank wyzman
wvanheerden, Manager at AVANI Maseru Hotel, responded to this review

Dear Wyzman, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us. We thank you for your suggestions regarding the carpet and we are well advanced in finalising the...

Washington DC, District of Columbia
Reviewed 5 January 2017

The hotel needs some updating...suggest staying at the other Avani if you can, since the prices are similar and there's a big difference, even with the food that's offered. That said, the service, especially at the restaurant, was very kind.

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Helpful?
Thank S R
wvanheerden, Manager at AVANI Maseru Hotel, responded to this review

Dear SR, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us. We are well advanced in finalising the project for the refurbishment of the property. We hope to...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room

Additional Information about AVANI Maseru Hotel

Address: 12 Orpen Road, Maseru, Lesotho (Formerly Maseru Sun Hotel)
Region: Lesotho > Maseru District > Maseru
Price Range: $151 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AVANI Maseru Hotel 4*
Number of rooms: 141
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Questions & Answers

Questions? Get answers from AVANI Maseru Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer a room with pool view but the other side gives you country views”
 of 5 bubbles HansK774, 17 Mar 2017 | Read review
“Choose a room at another location.”
 of 5 bubbles balkanari, 8 Mar 2017 | Read review
“The suite was not that expensive and worth it if you want extra room.”
 of 5 bubbles dmittleman, 2 Jan 2017 | Read review
“Rooms on the poolside, although if you have small kids the pool is still not accessible from ground floor rooms”
 of 5 bubbles mamosedim, 2 Nov 2016 | Read review
“Rather wait until the upgrade has been done.”
 of 5 bubbles chill1954, 18 Sep 2016 | Read review
5 of 5