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31/12/2017 01/01/2018
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    Labourdonnais Waterfront Hotel

    Caudan Waterfront, Port Louis, Mauritius
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    31/12/2017 01/01/2018
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    Traveller (253)
    Room & Suite (165)
    Pool & Beach (23)
    • Excellent66%
    • Very good26%
    • Average6%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    Private Balcony
    5.0 Star Hotel
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    31 Dec1 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (335)
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    81 - 85 of 255 reviews

    Reviewed 21 March 2017

    Although we only stayed at this property for one night prior to a cruise, it was enough to make us fall in love with the place--and the staff as well. We were unexpectedly treated like royalty and upgraded to a phenomenal suite, but that was...More

    Thank jaxandmci
    Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 10 April 2017

    Dear jaxandmi, Thank you for sharing your experience with us even though it was only a one night stay over! Our staff strive to provide an unforgettable experience for each of our guests, and by the sound of it they have done just that! We...More

    Reviewed 21 March 2017

    I spent 3 days at the hotel at a conference. The hotle is a very nice hotel, the food is excellent. However the rooms average. I had a room wtih a view of the harbour area, which is not very nice as its an industrial...More

    1  Thank Louise M K
    Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 10 April 2017

    Hi Louise M K, Thank you for taking the time to share your experience after staying at the Labourdonnais Waterfront hotel. As you have stayed with us as a business traveler, we are pleased that enjoyed the cuisine and the property on a whole. Labourdonnais...More

    Reviewed 19 March 2017 via mobile

    Was a little disappointed this visit as I have stayed at this hotel many times over the years and have always been looked after by the hospitable staff. Normally as a frequent quest I have been upgraded and so felt special and spoilt. This time...More

    Thank William G
    Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 24 March 2017

    Dear William G, I would first of all like to thank you for taking the time to have shared a review of your experience at our property. We are thrilled that you have stayed with us many times and that you have enjoyed our facilities...More

    Reviewed 16 March 2017

    Excellent hotel but more for business people.We stayed here to do some shopping in Port Louis.Not cool to come here with flip flop and shorts. Breakfast was good. Room was superb with lovely view. Price was heavy. Would stay here again.Hotel Manager seemed very stuck...More

    Thank imraan01
    Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 20 March 2017

    Dear imraan01, I would like to thank you for taking the time to share your review with us and other travelers. We are reputed for being a city hotel that caters for business travelers but also leisure travelers looking to discover the cultural and historical...More

    Reviewed 13 March 2017

    I will say the hotel service was great. I got a call every day asking if there anything I need or if there anything they can do to make my stay a more pleasant one. The local people was very nice, they was willing to...More

    Thank mrbrooks540
    Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 20 March 2017

    Dear mrbrooks, Thank you for taking the time to share your experience at Labourdonnais Waterfront Hotel. Reviews like yours keep our passionate staff fueled with motivation. I am pleased that you were able to meet the local population, as you see for yourself Mauritians have...More

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Breakfast included
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    • Price range
    • US$194 - US$421 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 105
    • Reservation Options
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    • Location
    • Mauritius >
    • Port Louis District >
    • Port Louis
    • Also Known As
    • Hotel Labourdonnais Waterfront
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    Traveller (253)
    Room & Suite (165)
    Pool & Beach (23)
    Dining (20)
    Hotel & Grounds (262)
    Bathroom (2)
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    Ask a question
    Questions & Answers
    priyanka t
    Now the most important issue On 11 th of November we requested to meet miss Anne as we wanted to reserve a table at the lounge waterfront so that we could celebrate our 25 wedding anniversary dinner . Miss Anne was very hospitable and promised to reserve a good seat for us and she also recommended a vegetarian pasta option for me and a lobster for my husband. She promised that she will give necessary instructions to people responsible as she would not be on duty on 12 November at night. On the 12 November we got ready and reached our table at around 8 pm The waiter who attended us supposedly was already briefed by Anne so he immediately after around 40 to 45 mins brought our lobster and pasta . The pasta was edible but very cold. I requested the waiter for a change of bread as it was too crusty and I have a problem with chewing crusty bread. The waiter very unexpectedly retorted that this is the only bread I have and that he would reheat it and serve me. I again requested him that I have weak teeth and would not be able to eat it and if he can serve me even 2 slices of bread with butter I would be grateful . Finally he relented and brought a roundish brown bread which was a bit better . But no butter was served however that’s not an issue By this time however I had lost my appetite tho . Now my husband had ordered lobster with rice and salad as accompaniment and a complimentary wine was to be served with it. The lobster came with the rice and followed by the salad but the wine never arrived. We were sitting with another family so we did not wish to create any scene so we quietly managed to eat our cold dinner. My husbands lobster was very chewy and hard so presumably I feel that our food was cooked and either kept aside or they reheated something from the fridge that it was so cold hard and chewy. We then asked someone whether we are eligible for the wine that they forgot . The head waiter immediately rectified his error he apologised and served all of us wine and drinks. He also brought in a complimentary pastry with a candle. Finally we closed in on our wedding anniversary celebration. The next day however we spoke to Anne. She promised that she would look into what went wrong and promised to invite us for another dinner which would erase the bad memories . We requested her to just see to it that we don’t have to pay for a disaster meal of our anniversary as it was really not justified, however she tried her level best but those 1650 rs were not wAived off our hotel bill. Which I personally felt it was not right . Customer satisfaction is more important for a international hotel than a mere bill of 1650 We traveled all the way from Mumbai to Mauritius and stayed in this hotel for over a week, we spent over 3 lakhs in Indian rupees so obviously we could have spent another 1650, But this was about ethics not money. We spent over 2000 rs in tipping the staff before leaving. So obviously we were expecting some gesture from the hotel too. I would request the hotel authorities to kindly be more understanding in such situations.
    27 November 2017|
    AnswerShow all 4 answers
    Response from IndigoHotels | Property representative |
    Dear Priyanka, We appreciate you sharing your feedback with us. We have shared your review with our management as this does not reflect our hotel standards in any way. Rest assured that we are looking into this matter. We... More
    priyanka t
    30 October 2017|
    AnswerShow all 11 answers
    Response from IndigoHotels | Property representative |
    Hello Priyanka, First of all I'd like to congratulate you on your 25th wedding anniversary. Rest assured that our Front Desk / Reception Teams will be able to assist or direct you in the right direction for each of the... More
    28 August 2017|
    AnswerShow all 6 answers
    Response from IndigoHotels | Property representative |
    Hello lalani_13, we’d like to thank you for your questions and look forward to welcoming you wo Mauritius. I’ll try to answer your questions to the best of my ability. 1. You have access to all of the facilities including... More
    Room Tips
    "Eat at the Yuzu Restaurant"
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    "Does not matter which room you have, the service was awful"
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    "Book a room at Executive floor (6th) where you get private check-in and personalized service"
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    "Ocean view rooms"
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