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Polana Serena Hotel

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Traveller (439)
Room & Suite (69)
Pool & Beach (61)
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Overview
  • Excellent57%
  • Very good30%
  • Average9%
  • Poor2%
  • Terrible2%
Travellers talk about
“main building”(28 reviews)
“grand dame”(10 reviews)
“grand old lady”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (608)
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Traveller rating
225
140
54
18
14
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225
140
54
18
14
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All reviewsmain buildinggrand damegrand old ladymaisha spawonderful poolbeautiful hotelturn down serviceold styleold world charmswimming poolindian oceanhotels around the worldfive star hotelnew wingguest relationsoverlooking the oceanmaputo bay
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11 - 15 of 451 reviews
Reviewed 9 April 2018

I had stayed at the Polana Hotel as a child and was desperate to return, which we did, some 45 years later over the Easter Long weekend. It is everything which I remember and so much more. We stayed in the new wing, which is...More

Thank BevIonsraeburn
Response from SerenaHotels, Manager at Polana Serena HotelResponded 11 May 2018

Dear Guest, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to...More

Reviewed 24 March 2018 via mobile

Whilst the hotel was perfect and staff a delight I can't say the same for the spa. Was going to have Manicure and Massage but quality of Manicure was so bad and took an hour and half I didn't have time for massage. Staff have...More

Thank NTW11
Response from SerenaHotels, Manager at Polana Serena HotelResponded 11 May 2018

Dear Guest, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to...More

Reviewed 21 March 2018

It has been at least 10 years since I last resided at this hotel. In earlier years there were memorable experiences. Nowadays the "P" has more competition than then. Nevertheless we were pleasantly surprised - service is still on point and F & B really...More

1  Thank Muzungu007
Reviewed 15 February 2018

This is a lovely hotel. Here for a four night stay. So why the one star review? The hotel management has decided that it is okay to do carpet repairs starting at 10pm. Yes, 10pm. Two nights in a row. After complaints to the front...More

6  Thank BenDC
Reviewed 24 January 2018 via mobile

Besides restrictions in parking facilities, somewhat old-style bath facilities, everything else about this facility is pure class. Overlooking part of the Indian Ocean, it has a wonderful outdoor pool and seaview garden, in addition to magnificent in-house heated pool, modern gym and space facilities, this...More

Thank Costa M
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Pool
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$223 - US$310 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Maputo
#2 Luxury Hotel in Maputo
#3 Business Hotel in Maputo
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$223 - US$310 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Maputo
#2 Luxury Hotel in Maputo
#3 Business Hotel in Maputo
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (439)
Room & Suite (69)
Pool & Beach (61)
Dining (44)
Business Centre & Event Rooms (7)
Family and Play Areas (6)
Questions & Answers
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Megan M
10 September 2016|
Answer
Response from RoninDC | Reviewed this property |
When I was in Mozambique back in May, I also went to nampula and isle de Mozambique and they were both pretty safe. Beira is the 2nd largest city but I haven't been there. Based on trip advisor, the top 2-3 restaurants... More
0
Votes
Megan M
7 September 2016|
AnswerShow all 7 answers
Response from TravellingSMH | Reviewed this property |
Or have the hotel meet you. It might not be expensive but that's the nicest way to arrive at night.
0
Votes
15 October 2014|
AnswerShow all 8 answers
Response from SerenaHotels | Property representative |
Dear Ryan, We do have Wi-Fi throughout the hotel not just in the business centre. Looking forward to have you staying with us.
1
Vote
Room Tips
"Sea view rooms are lovely."
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"Try and sleep during the day and explore the city during carpet repair time,"
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"view of the ocean - some rooms have balcony's with deck chairs, an added extra if you want to catch..."
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"Sea facing rooms and top floor above the veranda restaurant"
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