We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Polana Serena Hotel

Show Prices
#1 of 22 Hotels in Maputo
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Polana Serena Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

514 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Polana Serena Hotel
See the most recent reviews
Showing 379: English reviews
Lisbon, Portugal
Reviewed 1 January 2017

We loved our stay at Polana Hotel great service, fabulous location, incredible room. The rooms are spacious & has everything you would need to have a delightful stay. I do not forget to experience, a breakfast buffet at the Varanda.

 Report
Helpful?
Thank Ticha L
Miguel S, General Manager at Polana Serena Hotel, responded to this review

Dear TichaL, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you comments about our service, breakfast, rooms, location and general Hotel experience. It is very good for...

Reviewed 24 December 2016 via mobile

A very nice escape! Extraordinary place to relax, enjoy the Spa, the Pool, Restaurant and bar. Do not forget to experience a Maisha massage, a breakfast buffet at the Varanda. Expect a slow service, very typical in Maputo/Mozambique

 Report
Helpful?
1Thank Ana D
Miguel S, General Manager at Polana Serena Hotel, responded to this review

Dear Ana D, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you comments about our service, pool, spa, restaurants and general Hotel experience. It is very good...

Reviewed 14 December 2016

This hotel is absolutely gorgeous! The staff are knowledgeable, friendly and are always willing to assist. The rooms are spacious & has everything you would need to have a delightful stay. The breakfast was lovely, a lot of variety although not Halaal. The pool is huge & well maintained. The spa and gym is fantastic, the spinning instructor was pregnant...

 Report
Helpful?
1Thank Fathima P
Miguel S, General Manager at Polana Serena Hotel, responded to this review

Dear Fathima P, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you comments about our service, team, rooms, breakfast, gym and general Hotel experience. It is very...

London
Reviewed 7 December 2016

In many ways the Polana feels like one of the great colonial hotels - its prime location, the architecture, the charming service - but to sustain a property like this requires considerable ongoing investment which is just not being made, the result being that the Polana is a gently fading star. The welcome is warm, the service at every touchpoint...

 Report
Helpful?
Thank Max25
Miguel S, General Manager at Polana Serena Hotel, responded to this review

Dear Max25, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Your comment is very detailed and impressive, I will personaly share with all the team. We took note about your...

Reviewed 7 December 2016

We flew into Mozambique to have my sister's 50th party at the Serena. Prior to us flying in, Suresh, the Director for food and beverage, kept in constant touch with us with regarding the party arrangements. When we arrived in Maputo, we met with Suresh to finalise everything. On the night of the party everything went according to plan because...

 Report
Helpful?
1Thank Carol C
Miguel S, General Manager at Polana Serena Hotel, responded to this review

Dear Carol C, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Its very good for all the team to understand that the 50th aniverssary went like you planned and that...

Sandton, South Africa
Reviewed 7 December 2016

Celebrated by 50th birthday in style at the Grand Dame of Maputo. As I am not local, I was guided by the ever so gracious Banqueting Director Suresh Kumar, who made it the occasion most memorable. The setting was on point, the service excellent, the local Mozambican food was delicious and the music simply great!

 Report
Helpful?
Thank njelesani
geneva
Reviewed 28 November 2016

The hotel looks a bit oldish but I like the "old Lisbon atmosphere". Rooms are very clean and comfortable, good wifi connection. But the absolute best for me is the spa/fitness center. Beautiful pool, saunas and good gym with friendly staff

 Report
Helpful?
Thank carouba
Cape Town, Western Cape, South Africa
Reviewed 13 November 2016

We visited Polana Hotel a while back and it was super. All my family members loved this hotel. The buildings & grounds are beautiful. The service is great, loads of drinks and food options and lovely big comfortable beds. Polana is the Grand Old Lady of Mozambique.

 Report
Helpful?
Thank RinskeS
Miguel S, General Manager at Polana Serena Hotel, responded to this review

Dear RinskeS, Thank you for choosing the Polana Serena Hotel and taking the time to write about our service and experience. We take every comment about our Hotel very seriously and whether positive or negative we always aim to improve. Thank you for you comments about our service, Hotel and experience. It is very good for all the Team to...

Reviewed 7 November 2016

Very well located and the fact that the hotel is setting overlooking Indian Ocean invites everyone to visit, rooms are beautiful and the service very personal, and a great place to meet clients and do business. The food choice is great, love the swimming, workout room and sauna. Have stayed there many many times and never had problems with Internet....

 Report
Helpful?
Thank Marcia F
SerenaHotels, Director of Sales at Polana Serena Hotel, responded to this review

Dear Márcia, Thank you for taking the time to provide us with your comments and feedback on your most recent stay with us. This is invaluable as it helps to maintain the high levels of service you expect. We are pleased to know that you truly enjoyed your stay and were able to experience the warmth and hospitality of the...

Oslo, Norway
Reviewed 4 November 2016 via mobile

Incredible setting and atmosphere let down by severely underperforming staff. AC in room not repaired after 3 requests, cold "hot dishes" all 3 mornings ( almost all), very slow bar service, extremely dirty pool area days after public jazz event. All lay witness to a poorly run hotel with a great potential. At the premium prices charged you would expect...

 Report
Helpful?
Thank EKnive
SerenaHotels, Director of Sales at Polana Serena Hotel, responded to this review

Dear Mr. Eknive, Thank you for taking the time to provide us with your comments and feedback following your stay at the Polana Serena Hotel. This is invaluable as it helps to highlight areas where we need to build more consistency, in our quest for service excellency. We deeply regret that your experience was affected by unsatisfactory service as you...

388 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (343)
Viewed
Dining (31)
Viewed
Pool/Beach Area (52)
Viewed
Hotel & Grounds (84)
Viewed
Room/Suite (25)
Viewed
View from Room (18)
Viewed
Business Centre/Function Rooms (2)
Viewed
Family/Play Areas (6)
Viewed
Bathroom (4)
Viewed
Other (121)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (45)
Viewed
Pool/Beach Area (5)
Viewed
Hotel & Grounds (16)
Viewed
Dining (11)
Viewed
Room/Suite (4)
Viewed
Business Centre/Function Rooms (5)
Viewed
Bathroom (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Maputo
1.4 km away
Southern Sun Maputo
Southern Sun Maputo
#3 of 22 in Maputo
401 reviews
1.7 km away
Radisson Blu Hotel & Residence, Maputo
2.4 km away
Afrin Prestige Hotel
Afrin Prestige Hotel
#9 of 22 in Maputo
110 reviews
Show Prices
Show Prices
Show Prices
1.5 km away
Hotel Cardoso
Hotel Cardoso
#4 of 22 in Maputo
329 reviews
1.7 km away
Montebelo Girassol Maputo Hotel
5.5 km away
Catembe Gallery Hotel
Catembe Gallery Hotel
#1 of 1 in Catembe
191 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
The “Grand Dame” of Africa, as the Polana Serena Hotel is widely known, is a must-see historical landmark when talking about the city of Maputo. The elegance and splendour of its façade are the living memory of bygone colonial times; its luxurious interiors whisper stories of the many generations who spent nights protected by the hotel’s majestic walls, kings and queens, ambassadors and presidents, princesses and common travellers; its gardens, perfect and romantic lookouts offer a breathtaking view over the Indian Ocean.Built in 1922 in the heart of Maputo, one of the most exclusive residential areas, the Polana Serena Hotel belongs to the elite of the most famous hotels in the world. The splendor of its colonial lines blend tradition and art, making your stay an unforgettable journey through the past, looking to the future. Faithfull to the Serena Group philosophy of integrating architecture with cultural heritage, the Polana Serena Hotel offers a mix of elegance, grandeur and ethnicity, in a space equipped with the most modern solutions, luxurious facilities and excellent service. ... more   less 

Additional Information about Polana Serena Hotel

Address: Avenida Julius Nyerere 1380, Maputo 1100, Mozambique
Region: Mozambique > Maputo Province > Maputo
Price Range: $312 - $593 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Polana Serena Hotel 5*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity and TravelClick so you can book your Polana Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Maputo
#1 Luxury Hotel in Maputo
#3 Business Hotel in Maputo
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Polana Serena Hotel staff and other travellers.
6 questions
Ask a question

See all questions (6)

Questions? Get answers from Polana Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't miss the view”
 of 5 bubbles MariaJoaoSigalho, 16 Jan 2017 | Read review
“The best views are the ones to the Indic Ocean.”
 of 5 bubbles guilhermeg827, 12 Jan 2017 | Read review
“Sea facing definitely. And 3rd floor if you can. Avoid lower floors due to noise.”
 of 5 bubbles Max25, 7 Dec 2016 | Read review
“Decide whether you want a pool view in the main hotel or a sea view in the outlying wing and advise reception accordingly.”
 of 5 bubbles BobPhyll, 16 Sep 2016 | Read review
“Rooms with an ocean view/pool make the stay a special one”
 of 5 bubbles RoninDC, 16 Aug 2016 | Read review
5 of 5