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Kigali Serena Hotel

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#1 of 47 Hotels in Kigali
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652 Reviews from our TripAdvisor Community

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Showing 610: English reviews
Roxby Downs, Australia
Reviewed 5 weeks ago via mobile

Amazing hotel staff very friendly. Massive room bed comfy as anything and over a king size! Loved our night here! Food was amazing especially the buffet breakfast heaps of choices all fresh! Passion fruit juice is worth a try for sure! ❤️

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Helpful?
Thank April-lee2
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear April-lee2, Thank you for taking time to share your experience and we are delighted to note that you enjoyed your stay with us. Your feedback is very important to us as it inspires us to improve on our service delivery and rest assured that your review will be shared with the entire team whom I'm sure will be very...

Nairobi, Kenya
Reviewed 5 weeks ago

Lovely Serena Property. well set out, clean, very pleasant and helpful staff. Very quick and efficient check in and check out. Excellent clean rooms and bathrooms. Pack away breakfast arranged with no hassle. Wish I could have stayed longer.Slept very well. They need to be price sensitive during off peak season to get more guests!

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Helpful?
Thank Madhav B
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Madhav B, We appreciate the time taken to share your experience. We were delighted to host you and are glad that you found our offer and service delivery to your satisfaction. We have taken note of your comments on pricing especially during off-peak season and we will consider implementing the same. We look forward to welcoming back during your...

Reviewed 3 November 2016 via mobile

All facilities in good condition. Food great but sometime items not available.Repetitive breakfast. Got tired of it in the end. Sometimes noisy by the pool.-not sure what was causing it. Recommendable.

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Helpful?
Thank Ravi_Kalaichelvan
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Ravi Kalaichelvan, We appreciate the time taken to share your experience, following your recent stay. Kindly note that your feedback is important as it motivates us to improve. We appreciate your comment about the food and breakfast in particular and assure you that we will re-look at the breakfast buffet offers and review as appropriate. Once again thank you...

Washington DC, District of Columbia
Reviewed 27 October 2016

I was in Kigali early October for a 10-day meeting. The meeting was at the new Radisson Blu while I am staying at Kigali Serena Hotel. The hotel is located on the top of the hill in a nice and quiet area and not too far from downtown area. Hotel has good facilities: nice swimming pool and fitness gym with...

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Helpful?
Thank ThaJunDC
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear ThanavatJ, Thank you for taking time to share your experience. Kindly note that our aim is to exceed our guests' needs and expectations and your feedback is important as this motivates us to improve on our offer and service delivery. In this regard, we appreciate your comments on the need to upgrade our room furniture and also the quality...

Douala
Reviewed 27 October 2016

ROOMS: Quite big compare to some hotels with toiletries renewed everyday, coffee kit, Big flat screen, A/C even if the country can be cold sometimes. WATER FALLS The beautiful waterfalls you can see when taking your breakfast will make you entering in a peaceful atmosphere. if you are a fan of swimming, beauty parlour, and Gym , you will definitely...

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Helpful?
Thank Ngoumela Fokou G
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Ngoumela Fokou, Thank you for taking the time to share your wonderful experience and we are pleased that you enjoyed your stay with us. I am delighted to note that our staff made you feel at home and rest assured that Mr. Tito will be duly recognized for going the extra mile to ensure that your dietary requests were...

Reviewed 25 October 2016 via mobile

HotelLocation is good,room is clean,there is nice pool in hotel and foods is okey,breakfast is acceptable,staff is friendy,security is good ,internet is excelent,you will like this hotel and you will like rwanda

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Helpful?
Thank metince
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Metince, Thank you for taking time to share your experience. Kindly note that it is feedback such as yours that motivates us to improve on our offer and service delivery. We have shared your comments on the food with our Executive Chef Fred and he will review the menu offers to make them exceptional. We appreciate the time taken...

Dar es Salaam, Tanzania
Reviewed 24 October 2016 via mobile

I liked the hotel for its ambience and room. But it has to really reinvent itself. I checked in at about 9.30 pm but within 1 hr, AC stopped working. Called the maintenance, people came but he left saying he will check. No status update was given. I had to call reception to give me alternate room. It took 30...

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Helpful?
Thank Jagannath K
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear Jagannath, Thank you for taking time to share your experience, following your recent stay. It is regrettable that an otherwise good stay was marred by few issues, of which we sincerely apologize. Kindly note that we are currently replacing all the old air conditioning units with new ones and we hope to finish this exercise by the end of...

Wilkes-Barre, Pennsylvania
Reviewed 24 October 2016

Modern and clean, this hotel is a great place to stay when in Kigali. The rooms are nice, the food is good, and the staff were helpful. I have stayed in many Serena hotels, and this is a really nice Serena. The rooms are well thought out and quiet.

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Helpful?
Thank BambiLaFawn
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear BambiLaFawn, Thank you for taking time to share your experience. We are delighted to know that our offer and service delivery met with your satisfaction and look forward to another opportunity to be of service to you, hopefully, in the not too distant future. Sincerely Daniel Sambai

Nairobi, Kenya
Reviewed 23 October 2016

I recently stayed at this beautiful hotel in the heart of Kigali, as a stop before heading to the Virunga Mountains for a Gorilla Tracking Safari. Kigali is a beautiful city and this hotel is the perfect place to spend some time in before heading out to explore, being a mere 15 minutes away from the airport and 10 minutes...

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Helpful?
Thank HarpreetsWanderlust
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear HarpreetsWanderlust, Thank you for sharing such an elaborate review of our hotel! Our constant strive is to offer services beyond our guests expectations and we were delighted to note your expectations were exceeded during your stay with us. Your comments will be shared with all the staff; whom I'm sure will be very motivated. It is refreshing to note...

Washington DC, District of Columbia
Reviewed 23 October 2016

I have had wonderful, exceptional experiences at multiple Serena hotels, including Islamabad, Hunza, and Zanzibar, and the Kigali Serena was no exception. We just returned from our honeymoon – 3 days of which were spent at Serena Kigali and we couldn’t have been happier. I have always admired Serena’s ability to design a 5-star experience using the architectural style and...

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Helpful?
Thank SoLa1225
SerenaHotels, General Manager at Kigali Serena Hotel, responded to this review

Dear SoLa1225, We sincerely appreciate you taking the time to write such a wonderful review of our property and service and are glad to hear that you that you found us exceptional in all ways. Management will be sure to share your feedback with the entire team and promise to continue providing a truly unique Serena experience and service. Grace...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Situated in Central Kigali, the ambassadorial and commercial heart of Rwanda, and the city's pre-eminent meeting place for diplomats and businessmen. Relaxed yet elegant, the hotel features an executive lounge and Bar and one of the city's most popular venues, the Milimani Restaurant styled to offer a classically elegant interior and a light filled atrium overlooking the verdant tropical gardens. ... more   less 

Additional Information about Kigali Serena Hotel

Address: KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
Region: Rwanda > Kigali Province > Kigali
Price Range: $347 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kigali Serena Hotel 5*
Number of rooms: 104
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Kigali
#1 Business Hotel in Kigali
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Questions & Answers

Here's what travellers have asked, with answers from Kigali Serena Hotel staff and other travellers.
3 questions
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Questions? Get answers from Kigali Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing pool are quiet”
 of 5 bubbles PaulONsafari, 3 Dec 2016 | Read review
“very good corner room”
 of 5 bubbles 478madhavb, 4 Nov 2016 | Read review
“the waterfalls view”
 of 5 bubbles ngoumelafokoug, 27 Oct 2016 | Read review
“stay away from the elevators for more quiet”
 of 5 bubbles BambiLaFawn, 23 Oct 2016 | Read review
“Ask for a room with a pool view. 544 was excellent.”
  • Turn down gifts - Elemis Spa goodies
  • Lounge area in Junior suite 325
  • Bathroom of Junior Suite 325
  • Junior Suite 325
 of 5 bubbles HarpreetsWanderlust, 23 Oct 2016 | Read review
5 of 5
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