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01/10/2017 02/10/2017
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    Kigali Serena Hotel

    KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
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    01/10/2017 02/10/2017
    US$448
    US$290
    SAVE US$158
    US$448
    US$289
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    US$307
    Traveller (290)
    Room & Suite (83)
    Pool & Beach (33)
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    Overview
    • Excellent54%
    • Very good37%
    • Average7%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Dove Hotel
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    Kigali Marriott Hotel
    149 reviews
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    Radisson Blu Hotel & Convention Centre, Kigali
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (738)
    There are newer reviews for Kigali Serena Hotel
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    11 - 15 of 692 reviews

    Reviewed 3 weeks ago

    Like many others we arrived in the evening and spent only one night. For a weary traveler this is a great choice. The hotel staff are friendly and helpful. The rooms are spacious, well-furnished, and spotless. You should NOT be concerned about security as Kigali...More

    Thank John S
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 6 days ago

    Dear John S, We appreciate the time taken to share your experience. Kindly note that our aim is to surpass our guests' expectations and your feedback is important as this will inspire us to improve. In this regard, we appreciate your comments and are delighted...More

    Reviewed 3 weeks ago via mobile

    We stayed here one night after flying in from Amsterdam and we left for western Rwanda to see the gorillas the next morning. We arrived at night. Our room was huge, felt like an American sized room, very modern, beautifully decorated, elegant. We had a...More

    Thank USACorgi
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 6 days ago

    Dear USACorgi, Thank you for sharing your review on your recent stay at the Kigali Serena Hotel. We appreciate your compliments on our room size and décor, tropical landscaped gardens at the poolside, choice of restaurants and the gym. Kindly note that we are committed...More

    Reviewed 4 weeks ago via mobile

    It was a long trip ....We stayed there for over a week. Stay was nice , security guards were nice as well. The rooms were complete with all essentials , never had to ask for additional room service . Nice staff and nice service. And...More

    Thank RkVic1010
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 6 days ago

    Dear RkVic1010, Thank you for sharing a review following your recent stay with us at the Kigali Serena Hotel. We are delighted to know that you enjoyed your stay with us and in particular, the spacious rooms, service delivery and helpful staff. We appreciate your...More

    Reviewed 13 August 2017 via mobile

    One of the cleanest hotels I ve stayed in. Everything in the room was immaculately clean. No dust on the floor or furniture tops. The rooms are large and spacious. Staff friendly and helpful. Great breakfast buffet. The only negative point I have is that...More

    Thank Umnada
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 1 week ago

    Dear Umnada, We are glad to note that you enjoyed your stay with us and sincerely appreciate your compliments on the cleanliness of the room, great buffet breakfast and helpful staff! Your feedback on your check-in experience has been shared with the relevant team members...More

    Reviewed 13 August 2017

    We absolutely loved our long-weekend stay at the Kigali Serena. The level of service received from every single hotel staff member was by far one of the highlights. The rooms are big, elegantly decorated, and very comfortable. We especially enjoyed lounging by the pool, situated...More

    Thank Danie_27081987
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 1 week ago

    Dear Danie_27081987, Thank you for taking the time to share your detailed review on your experience at the Kigali Serena Hotel. We are delighted to note that you had an exceptional stay with us! We constantly aim to meet and exceed our guests expectations and...More

    Dove Hotel
    2 reviews
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    Top Tower Hotel Kigali
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    Kigali Marriott Hotel
    149 reviews
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    Radisson Blu Hotel & Convention Centre, Kigali
    150 reviews
    #3 of 49 hotels in Kigali
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$259 - US$477 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Kigali
    • #1 Business Hotel in Kigali
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 104
    • Reservation Options
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    • Location
    • Rwanda >
    • Kigali Province >
    • Kigali
    Add Photo Photos
    Traveller (290)
    Room & Suite (83)
    Pool & Beach (33)
    Dining (29)
    Hotel & Grounds (114)
    Bathroom (43)
    Nearby
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    .29 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    marycjenks
    29 March 2017|
    AnswerShow all 7 answers
    Response from Amrita J | Reviewed this property |
    Yes
    0
    Votes
    otienodavid
    5 March 2017|
    AnswerShow all 3 answers
    Response from SerenaHotels | Property representative |
    Dear Otieno David, Further to your query, we do have midweek and weekend rates however they vary based on occupancy levels. Please visit our website to view the latest rate offers.
    0
    Votes
    Temi A
    31 December 2016|
    AnswerShow all 9 answers
    Response from SerenaHotels | Property representative |
    Hello Temi, Yes we would be happy to arrange for the Airport Pick up and for the crib. Please call +250 788 184 500
    0
    Votes
    Room Tips
    "My stay was short and my room was on the ground floor but was spacious and quiet, This was important as I had..."
    Read review
    "Courtyard/Garden view is great if you can get a terrace."
    Read review
    "Serena offers live music once a week. If you don't want to be kept up by it, request a non-courtyard..."
    Read review
    "On our return, We asked for an upgrade, and got placed on the top floor overlooking the pool. Nice view and..."
    Read review
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