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Protea Hotel Kampala

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Protea Hotel Kampala
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211 Reviews from our TripAdvisor Community

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Showing 205: English reviews
Reviewed 18 October 2016 via mobile

I had not been to the protea in a few years but when we had a conference to attend, and no other hotels were available, we decided to give it a try. Cons: I'm not sure why it is so expensive. I did not feel like I was getting value for money. There was no mini fridge in the room...

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Helpful?
Thank Jeff G
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for … that did not go...

Dar es Salaam, Tanzania
Reviewed 25 August 2016

I was expecting more from the Protea as it is a popular hotel chain. The Kampala Protea was run down, though, and seems like it needs some work. The room was worn and some bits of trim were peeling. The bed sagged. The grounds were nice and food was fair.

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1Thank futisaba
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Upholding our commitment to provide a memorable experience with exceptional service, we hope...

Reviewed 24 August 2016 via mobile

Stinning everytime the services are excellent. Will recommend the hotel to everyone. Food and room and services 100% Close to everything and travell not a problem if not a taxi get a "boda" outside the hotel gate.

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1Thank RIAAN B
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide exceptional service. We hope to have an opportunity to create a memorable experience with us again, whenever your travels bring...

Kigali, Rwanda
Reviewed 23 August 2016

The hotel is okay. It is quite old and not as nice on the photos. The rooms are spacious thou. The staff was attentive and friendly. Internet worked during my stay. We were allowed to check out later. The only issue we had, was that we asked the hotel to call us a taxi to go to the airport. When...

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Helpful?
Thank AlexandraFromKigali
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel by Marriott Kampala. We pride ourselves on delivering a memorable hotel experience during your travels, upholding our commitment to provide a memorable experience with exceptional service. We have noted your comments on the cost of the airport shuttle as...

Reviewed 23 August 2016

You know that when South African expertise in hotel management meets Ugandan hospitality, something good would happen. Having only booked it when my first choice five-star facility became unavailable, this hotel was a very pleasant experience. The only thing better than the finishes is food, while the staff top it all with the genuine interest in your well being. The...

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Helpful?
Thank Isaac M
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Protea Hotel Kampala. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the experience you received when using the...

Nairobi, Kenya
Reviewed 20 August 2016

Beautiful hotel, customer service excellent, check in fast (especially because I arrived at the hotel at 11:00 p.m), beautiful & clean room with a perfect terrace (with seats:)), fantastic continental breakfast and room service meals just as good, very helpful staff and I loved the hotel's entainment on Fridays (12th Aug). Hiwever the TV channels could have a wide variety...

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Helpful?
Thank Sidijess
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for your words of appreciation on the review that you completed on your recent stay at Protea Hotel Kampala. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward to...

Nairobi, Kenya
Reviewed 18 August 2016

Protea hotel Kampala was a bit mixed for me before I went there as Tripadvisor had shown mixed reviews for it. So here is my take: Positives: 1. A wonderful staff who are flexible and ready to help at any time. 2. Good Location 3. Decent Rooms 4. Buffet options in Breakfast and Dining are good. 5. Good complimentary offers...

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Thank ankeet_sinha
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for your words of appreciation on the review that you completed on your recent stay at Protea Hotel Kampala. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look...

Reviewed 25 July 2016 via mobile

Internet connection is terrible. Being far away from family for a long time, internet connection is vital. Some days it worked some days I could not get to call on WhatsApp. Movie TV channels listed were non-existant. I lodged a complaint with the friendly front desk ladies but the matter was never resolved. Otherwise very friendly staff and good food....

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Helpful?
Thank Patience M
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. We would, therefore, like to thank you for taking the time to complete a review on your stay at Protea Hotel Kampala. I can assure you that your comments will be...

Reviewed 20 July 2016 via mobile

I expected Marriott standards and I got it. I visit Protea Kampala almost daily. Great food, live band on the weekends and nightly Buffett. The rooms are big, clean and have all the amenities you could ask for. I highly recommend this hotel to every local and tourist.

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Thank NathanAmaral
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for completing a review on your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to...

Kigali, Rwanda
Reviewed 19 July 2016

I arrived at night booked by a host organisation. I was asked to pay upfront though I had a confirmation of the host organisation paying. I grudgingly paid for 2 nights. Check-in was quick. The room was clean and well-appointed. I did not like my bathroom, it faced the car park, though the glass is tinted, it is brighter in...

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Helpful?
Thank Sekurut M
Nicole B, General Manager at Protea Hotel Kampala, responded to this review

Thank you for completing a review on your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Concierge
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated in the upmarket suburb of Kololo in Kampala, only 35 km from Entebbe Airport, the Protea Hotel Kampala offers guests 4-star luxury and 5-star service. No matter which room you stay in, they are all fully air conditioned with free high speed internet connectivity, high pressure showers, large LCD screen TVs with 16 channels including BBC and SKY News. Keep up to date with our business centre and 24-hour reception. After a busy day, de-stress with a workout in the 24-hour fitness centre and then call down for a midnight snack with our 24-hour room service a little later. We have the perfect accommodation choice in the heart of Uganda's capital. Indulge yourself at Chapter One Restaurant, which serves a high quality buffet breakfast and sumptuous a la carte lunch and dinner. Travel to and from the airport in style with our BMW X3 and 5 series, which can be charged to your room. ... more   less 

Additional Information about Protea Hotel Kampala

Address: Elgon Terrace, Kololo, Kampala 9421, Uganda
Region: Uganda > Central Region > Kampala
Price Range: $330 - $437 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Kampala 4*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Jovago.com, Agoda, Orbitz, Marriott, Booking.com and Hotel.de so you can book your Protea Hotel Kampala reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Luxury Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Kampala staff and other travellers.
3 questions
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Questions? Get answers from Protea Hotel Kampala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was in room 212, which was very large, but no balcony. But on the side that overlooked the garden area, which was nice.”
 of 5 bubbles ETSinTZ, 20 Feb 2017 | Read review
“Request a room facing the square”
 of 5 bubbles theodorusf2016, 13 Feb 2017 | Read review
“Ask for a third floor room with a balcony.”
 of 5 bubbles BmoreTrav, 6 Feb 2017 | Read review
“Ask for views of Kampala to get a good view.”
 of 5 bubbles nalwanga, 4 Jan 2017 | Read review
“if quiet is important ask for rooms in the area of #317- the room I ended up in”
  • close up of welcome on bed
  • room balcony
  • bathroom
  • large room
 of 5 bubbles 645joe, 25 Dec 2016 | Read review
5 of 5