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Lake Victoria Serena Golf Resort & Spa

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Traveller (207)
Room & Suite (49)
Dining (20)
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Overview
  • Excellent36%
  • Very good43%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
“lake victoria”(72 reviews)
“golf course”(38 reviews)
“dirt road”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (275)
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101
34
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8
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All reviewslake victoriagolf coursedirt roadpro shopgreen feescitadel restaurantentebbe airportthe main hotelbusiness conferencerooms are beautifulswimming poolgreat roominternet connectivityconference facilitieslobby arearooms are bigluxury hotel
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1 - 5 of 250 reviews
Reviewed 3 weeks ago

Lovely, serene and calm environment with a beautiful view of Lake Victoria. The architecture is lovely with amazing gardens and plants and a peaceful marina. Has a golf course too although I did not go to it. Breakfast fare was the same all the days...More

Thank Zee T
Reviewed 14 May 2018 via mobile

I've been traveling throughout East Africa for work for over 10 years. I always pack my golf shoes for that open day when I can find some time to play some golf. The course at the Serena is the real deal. I reside in the...More

Thank success55
Reviewed 8 April 2018 via mobile

5 of us visited for lunch by the pool. First impressions were good, but that soon changed. Service wasn’t very good, extremely slow. Food was overpriced and not great. Calzone listed with ricotta and mushrooms on the menu, no mushrooms served in the calzone, and...More

1  Thank bushlondon
Response from SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & SpaResponded 15 April 2018

Dear Bushlondon, Please accept my sincere apologies for the delay in reverting back to you on your recent visit. Thank you for taking the time to share your candid feedback with us and I am very disappointed to hear that you found our service during...More

Reviewed 2 April 2018

I have used this hotel (although not for overnight stays, but for business and leisure visits, so lunch and dinner) occasionally between 2014 and 2016, with an overall estimated visits between 20-30 during these times.. The food has always been great, the waiters very fast...More

Thank 12Sascha12
Response from SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & SpaResponded 15 April 2018

Dear 12Sascha12, Please accept my sincere apologies for the delay in reverting back to you on your recent visit. Thank you for taking the time to share this very detailed feedback with us and I am very disappointed to hear that you found our service...More

Reviewed 1 April 2018 via mobile

Manage your expectations when planning for a meal at the citadel restaurant or the Marina... the staff hardly smile and are borderline rude and couldn't care less about the customers needs.. the manager or supervisor was walking around and shouting at the staff maybe that's...More

Thank Judyth K
Response from SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & SpaResponded 15 April 2018

Dear Judyth K, Please accept my sincere apologies for the delay in reverting back to you on your recent visit. Thank you for taking the time to share this very detailed feedback with us and I am very disappointed to hear that you found our...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Golf Course
Tennis Court
Outdoor pool
Details
Price range
US$227 - US$341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Kampala
#4 Spa Hotel in Kampala
#5 Luxury Hotel in Kampala
#7 Business Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$227 - US$341 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Kampala
#4 Spa Hotel in Kampala
#5 Luxury Hotel in Kampala
#7 Business Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (207)
Room & Suite (49)
Dining (20)
Pool & Beach (11)
Family and Play Areas (8)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Ben K
29 December 2016|
Answer
Response from Safariafficionado | Reviewed this property |
Guests staying at the resort have the use of the pool and gym for free. Spa treatments are charged according to what guests require. The golf course charges reduced green fees for guests. Specific prices are available from... More
0
Votes
Ben K
29 December 2016|
AnswerShow all 3 answers
Response from SerenaHotels | Property representative |
On weekdays, a day pass for swimming for adults is at UGX 30,000 while children UGX 20,000. Weekends adults pay UGX 40,000 and children the same. These payments include accessing the gym, aerobics, steam and sauna.
1
Vote
max110
11 February 2016|
AnswerShow all 2 answers
Response from Nelly K | Reviewed this property |
A meal will be between 20 dollars and 65 dollars, depending on what you pick. Drinks range between 4 and 7, for non-alcoholic, didn't try the alcoholic ones.
0
Votes
Room Tips
"I stayed in a suite, it was beautiful, I can't think of why a room anywhere wouldn't be good."
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"I believe all rooms are good"
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"All rooms facing the lake..."
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"Weekdays seems crowdy!!"
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