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Lake Victoria Serena Golf Resort & Spa

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Lake Victoria Serena Golf Resort & Spa
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230 Reviews from our TripAdvisor Community

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There are newer reviews for Lake Victoria Serena Golf Resort & Spa
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Kampala, Uganda
Reviewed 27 June 2016

The place is so beautiful it is worth the long dusty trip there. Beautiful views of lake Victoria,great gardens, and swimming pool. The service is great, staff are friendly and the food delicious.The only down side is the access road is not tarmac, and can be dusty. it is however well graded.

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Helpful?
Thank dee277
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Dee277, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your beautiful comments have...

Dar es Salaam, Tanzania
Reviewed 24 June 2016

Spacious area, specious room. It looks as if you are going to a new home. If you like walking around you will really enjoy the red-brick roads of this fantastic village in the outskirts of Kampala city.

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Helpful?
Thank Japhet K
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Japhet K, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your kind comments...

Melbourne, Australia
Reviewed 20 June 2016

Arrived late and the trip from the airport took almost 2 hours. Last part of the journey is a dirt road full of bumps. We didn't know what to expect but on arrival, Cleary the Lake Victoria is a sanctuary. Our deluxe room was lovely with great views but a little dated. Security was omnipresent and there was no reason...

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Helpful?
Thank Raffster58
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Raffster58, Thank you very much for taking time off to give us a review of your stay with us on Trip Advisor. Your comments will go a long way in ensuring our services are improved. It is indeed regretful that we were not able to meet your expectations on our different cuisine options. We have taken your feedback positively...

Reviewed 19 June 2016 via mobile

My beautiful wife was treating me to a Father's Day lunch and wanted to try the Serena's brunch at their lake Victoria property. So we went, the property has some really beautiful views of Lake Victoria and the surrounds. Service was top notch, but there were only four tables with guests. Food selection is pretty basic and not well presented....

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Helpful?
Thank William A
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Mr. William A, Thank you very much for taking time off to give us a review of the Sunday Buffet on Trip Advisor. Your comments will go a long way in ensuring our services are improved. It is indeed regretful that we were not able to meet your expectations on celebrating Father’s Day. We have taken your feedback positively...

Little Rock, Arkansas, United States
Reviewed 15 June 2016

LOVED this place - but there are tons of bugs so bring your bug spray! Service inside the hotel (not at restaurants) was extremely slow - this is not an understatement. Food is good, look and grounds are AMAZING - and the pool is awesome, too! Good for families.

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Helpful?
Thank JJC99999
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear JJC99999, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your beautiful comments have...

Ahmedabad, India
Reviewed 2 June 2016

It is a beautiful and quiet property by the lake and away from the city life. Very nice rooms with excellent view of the lake and the lush green from the balcony. The service was good and conference facilities were also quite good- much better than one would normally expect in this part of the world.

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Helpful?
Thank Pram0dKumar
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Mr. Pramod Kumar, I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your beautiful comments have greatly motivated and taught us not take guest service for granted. It is the small things that...

Reviewed 29 May 2016 via mobile

The resort is on the bank of lake Victoria and has some very beautiful views. However, it could do with some updating and am service is slow. Rooms are clean and spacious, although maintenance lacks attention to detail. In our two rooms, bathroom taps we're opening and marked wrong way round and the hot water was so hot is was...

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Helpful?
Thank Magdalena H
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Magdalena H, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your comments have...

Golden Isles of Georgia, Georgia
Reviewed 28 May 2016

If you are every in Kampala, skip the local Uganda Golf Course and plan a day at the Lake Victoria Serena Golf Resort. Guests at the resort or at the Kampala Serena get considerable discount golf rates. Cheaper than the Uganda course. Suggest if you plan in advance, take your own golf balls, tees and other items. Those items are...

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Helpful?
Thank HuskerDoug
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear HuskerDoug, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to play at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. We gladly appreciate rating...

Pomona, California
Reviewed 26 May 2016

This is a very nice property in the heart of jungle and they have a very nice rooms, pool, restaurants, lobby and all other stuff. The staff are very polite and trying to please you in every manner. Must stay in this place.

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Helpful?
Thank MikeZaki
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear MikeZaki, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us. Your beautiful comments motivated and taught us not take guest service...

Reviewed 23 May 2016 via mobile

I stayed for four nights and found the overall service and accommodation to be excellent. As I was there for business, I can recommend the meeting rooms & services provided. The Italian design of the resort and beautiful gardens, as well as a lovely marina make the resort a perfect place to visit for business or pleasure. Spa is worth...

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Helpful?
Thank Sarah S
SerenaHotels, General Manager at Lake Victoria Serena Golf Resort & Spa, responded to this review

Dear Sarah S, Please accept my sincere apologies for the delay in reverting back to you in regards to your recent visit. I most sincerely thank you for choosing to stay at Lake Victoria Serena Golf Resort & Spa and sparing your valuable time to share your experiences with us giving us a detailed and constructive feedback. Your beautiful comments...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)

Additional Information about Lake Victoria Serena Golf Resort & Spa

Address: Lweza Kigo Road | Off Entebbe Road, Kampala 01000, Uganda
Region: Uganda > Central Region > Kampala
Price Range: $256 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Lake Victoria Serena Golf Resort & Spa 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Lake Victoria Serena Hotel Kampala
Hotel Style:
#3 Romantic Hotel in Kampala
#4 Spa Hotel in Kampala
#6 Luxury Hotel in Kampala
#7 Business Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Lake Victoria Serena Golf Resort & Spa staff and other travellers.
7 questions
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3 months ago
SerenaHotels Nairobi Property representative
Helpful answer
1
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Not as helpful

On weekdays, a day pass for swimming for adults is at UGX 30,000 while children UGX 20,000. Weekends adults pay UGX 40,000 and children the same. These payments include accessing the gym, aerobics, steam and sauna.

3 months ago
3 months ago
Safariafficionado Kampala, Uganda Reviewed this property
Helpful answer
0
Votes
Not as helpful

Guests staying at the resort have the use of the pool and gym for free. Spa treatments are charged according to what guests require. The golf course charges reduced green fees for guests.

Specific prices are available from the hotel.

The resort has a policy of only allowing guests staying or members of the Spa/Gym to use the pool.

Please however write directly to the resort to confirm this.

3 months ago
Harare, Zimbabwe
over a year ago
Nelly K Nairobi, Kenya Reviewed this property
Helpful answer
0
Votes
Not as helpful

A meal will be between 20 dollars and 65 dollars, depending on what you pick. Drinks range between 4 and 7, for non-alcoholic, didn't try the alcoholic ones.

over a year ago
Harare, Zimbabwe
over a year ago
Safariafficionado Kampala, Uganda Reviewed this property
Helpful answer
0
Votes
Not as helpful

Breakfast is normally included so no extra charge for that. Half board rates are available. A buffet lunch costs about 25 USD and drinks reasonably priced.

over a year ago
over a year ago
SJMbaziira Entebbe, Uganda
Helpful answer
0
Votes
Not as helpful

Dear Allan,

Thank you so much for your interest in Lake Victoria Serena Golf Resort. Please find below the cost for spending a month (31 days) at LVSGR in a deluxe room on bed and breakfast basis with taxes inclusive:

Single USD 5,425.00

Double USD 6,200.00

For more inquiries please contact our Reservation Manager on Tel: +256 751 705537

over a year ago

See all questions (7)

Questions? Get answers from Lake Victoria Serena Golf Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive suite was very spacious and fantastic views over the lake. Great to watch a tropical storm.”
BarbaraG368, 22 Mar 2017 | Read review
“Rooms with an overview of the lake are the best”
E7365UGbrianw, 13 Mar 2017 | Read review
“We stayed in one of the villas near the pool.Lots of steps so if mobility issues, ensure you have an easily accessible room.”
GLouiseN, 4 Mar 2017 | Read review
“Fairly generic - one is as good as the next”
  • Large shower (although water flooded the bathroom)
  • Bed with mosquito netting
  • Looking toward Lake Victoria
Croff1, 20 Feb 2017 | Read review
“Get the ones a little bit higher up for much better views.”
ogakem, 5 Jan 2017 | Read review
5 of 5