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Urban by CityBlue Kampala, Uganda

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Urban by CityBlue Kampala, Uganda
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98 Reviews from our TripAdvisor Community

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There are newer reviews for Urban by CityBlue Kampala, Uganda
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Showing 95: English reviews
Heidelberg
Reviewed 15 February 2016

The hotel is a 25 minutes' walk from downtown Kampala. The rooms were big, modern furnished, very clean and comfortable. The pool area is very nice, the personal was helpful and the breakfast was very good. One point was not so good, as we found: We ate in the restaurant and billed the price for the food on the room....

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Thank TravellerSuedDeutsch
Nairobi, Kenya
Reviewed 8 February 2016

I stayed here previously when this was MambaPoint. My room this time in the new wing was truly impressive - large, with a comfortable bed, floor to ceiling glass windows, a balcony with two cozy seats, a phenomenally large shower head. The swimming pool is excellent and staff are friendly and helpful. As other reviewers warned, there IS a lot...

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Thank nairobijoy
Nairobi, Kenya
Reviewed 23 January 2016

The room size was impressive and the room was very clean and comfortable. The shower was great as well! The divan of the bed (base) needs a cover as is still in the factory material which doesn't look that great! Even though it was a non-smoking room with a balcony, it had a strong smoke smell. Did not have time...

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Thank foodie121212
Urban_Kampala, Sales and Marketing Manager at Urban by CityBlue Kampala, Uganda, responded to this review

Dear guest, Happy New Year from the management and staff of CityBlue Hotels. Thank you very much for sharing your honest feedback on this platform. We have taken note of your advice and areas of improvement that we are working hard to fix. The inconveniences suffered during the expansion next door is temporary but the results are permanent 21 World...

Cape Town Central, South Africa
Reviewed 15 December 2015 via mobile

The hotel is expanding and despite having great stays here previously, they are building an extension and he noise goes on all day from breakfast to 11.50pm!! Completely ridiculous. This is compounded by low availability of items on the menu such as their juices, and canned tuna and worst of all their coffee machine in broken. Avoid at least until...

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1Thank gavinareid
Urban_Kampala, Sales and Marketing Manager at Urban by CityBlue Kampala, Uganda, responded to this review

Dear guest, Happy New Year from the management and staff of CityBlue Hotels. Thank you very much for sharing your feedback on this platform. We sincerely offer you our deepest apologies for all inconveniences suffered during your last stay. “To pave a good road takes time” an Africa saying. The inconveniences from the construction are temporary but the result is...

Johannesburg, South Africa
Reviewed 8 December 2015

I first stayed here when it was Mamba Point. I was excited to book this hotel again as I was visiting Uganda for the second time. Check in when I arrived on Thursday at around 12 was ok. The guy was friendly, and I was happy. Unfortunately after this everything went downhill. Service at the restaurant was poor (the bill...

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Thank 3rdCultureGirl
Urban_Kampala, Sales and Marketing Manager at Urban by CityBlue Kampala, Uganda, responded to this review

Dear guest, Happy New Year from the management and staff of CityBlue Hotels. Thank you very much for sharing your feedback on this platform. We sincerely offer you our deepest apologies for all inconveniences suffered during your last stay. We have taken your feedback positively and made some changes that you will realize on your next stay with us. With...

Kigali, Rwanda
Reviewed 22 September 2015

Definitely stay in 401, one of my best rooms in Africa ever. The staffs are friendly and professional. I was let down by the breakfast buffet spread but they told me that most of the items are made to order which is included, it made my morning. Very close to the city centre. Food was a great refresh especially after...

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Thank Travellingchef1980
Urban_Kampala, Public Relations Manager at Urban by CityBlue Kampala, Uganda, responded to this review

Dear Guest, At Urban by CityBlue, Kampala, our strength is driven from customer satisfaction. We are happy to hear that you enjoyed your time with us. We are always reluctant to spread the hot dishes as we strive to ensure that our guests enjoy their personal experiences by taking individual orders. We thank you for staying with us and we...

Nairobi
Reviewed 18 September 2015

Staff very friendly and helpful. Rooms are good and have good bathrooms except for the issues below On my first night I was in a normal 'reception' block room (201). It faces onto the car park and driveway and has no privacy curtain so you have to have the curtains closed all day otherwise everyone can see into your room...

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Thank Littledog1971
Urban_Kampala, Public Relations Manager at Urban by CityBlue Kampala, Uganda, responded to this review

Dear Guest, Greetings from Urban by CityBlue Hotels, Kampala We appreciate you pointing out the good aspects of our hotel and we apologize for where we fell short that time. We acknowledge the challenges faced at the reception block during your stay. Management is always ready to change our guests in case they don't feel comfortable in a particular room....

Washington DC, District of Columbia
Reviewed 12 September 2015

For a business hotel Urban by CityBlue is spot on. The breakfast is impressive and sleep quality was good. The gym is very limited and needs to be upgraded however. It takes a while for a taxi to be ordered so make sure to plan accordingly.

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1Thank Suitecaser
Urban_Kampala, Public Relations Manager at Urban by CityBlue Kampala, Uganda, responded to this review

Dear Guest, We are happy to hear that you enjoyed yourself during your stay at Urban by CityBlue Hotels. We have taken note of the need to expand our gym facility and most importantly we apologize for the delay caused upon ordering a taxi. We assure you that that was an isolated incident. We encourage our guests to pre-order a...

Reviewed 31 August 2015

if you are Wi-fi and net lover you may be little disappointed, but except that awesome view, wonderful location, an most of the most with all urban amenities with nature ! a rare combination which you'll find out only at Africa indeed!

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1Thank Astar Z
Urban_Kampala, Public Relations Manager at Urban by CityBlue Kampala, Uganda, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your valuable feedback. At CityBlue Hotels, we are continuously trying to improve our guests' experience and we assure you that internet connectivity is our priority as part of our promise to you. Thank you again.

Reviewed 18 August 2015 via mobile

Urban by CityBlue is a boutique hotel that had it right with amenities that were most important to me on the trip: The WiFi signal was strong in the period of my stay both in my room and at the restaurant, the room was clean and the shower was heavenly! Perhaps the only thing that would need some upgrade was...

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1Thank Jane N
Urban_Kampala, Public Relations Manager at Urban by CityBlue Kampala, Uganda, responded to this review

Dear Guest, Thank you for sharing your positive experience during your stay with us. We hope to have you back soon for an even better experience. Thank you for choosing CityBlue Hotels.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Urban by CityBlue Kampala, Uganda

Address: 22 Akii Bua Road, Kampala, Uganda (Formerly Mamba Point Guesthouse)
Region: Uganda > Central Region > Kampala
Price Range: $182 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Urban by CityBlue Kampala, Uganda 4*
Number of rooms: 6
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Also Known As:
Mamba Point Guesthouse Hotel Kampala
Hotel Style:
#11 Luxury Hotel in Kampala
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Questions & Answers

Here's what travellers have asked, with answers from Urban by CityBlue Kampala, Uganda staff and other travellers.
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Questions? Get answers from Urban by CityBlue Kampala, Uganda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible avoid rooms 301 - 306 they are a bit small for a couple and a bit dark.”
 of 5 bubbles shanesallym2016, 21 Mar 2017 | Read review
“A new wing has been recently added. Electricity seems to be more assured at this wing”
 of 5 bubbles FrankBakx, 22 Jan 2017 | Read review
“I recommend the new wing rooms, second or third floor, with a courtyard view”
 of 5 bubbles newtothesouth, 28 Dec 2016 | Read review
“New building, high floor”
 of 5 bubbles RickardC_12, 19 Dec 2016 | Read review
“Ask for a new room if possible, but they are all very good!”
 of 5 bubbles damiand10, 5 Nov 2016 | Read review
5 of 5