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The restaurant offers brrakfast at 40.000 shs which is supposed to be a buffet. However on.out visit, the buffet was almost empty aside from toast. We had ti order separately other items which took a long time. The meals were sub standard fir a 3...More
1 Thank Maria Z
Response from JAMES K, Director of Sales at Grand Imperial HotelResponded 1 week ago
Apologies for the breakfast service that did not meet your needs . Action has been taken to address the pricing and menu range issue .
I changed to this hotel after being appalled at the one I booked and only stayed one night then found this one... not much better, here's why...
I stayed at this hotel and I made my recommendation based on the following...
Front desk staff:...More
2 Thank mrtravelalot777
Response from JAMES K, Director of Sales at Grand Imperial HotelResponded 1 October 2017
Thank you for taking time to give us feedback . We shall work on the gaps in our services and facilities . We appreciate your stay in our hotel .
Grand Imperial hasn't been destroyed by extreme renovations and I love it for it. Of course it's old, but in my opinion very charming and pittoresque.
Rooms are very spacious and clean. Our balcony was very nice for people-watching (facing to the busy Nile Avenue)....More
Response from JAMES K, Director of Sales at Grand Imperial HotelResponded 5 August 2017
So yes its an old hotel in dire need of upgrading. That being said I managed to have a training here for three days. Aside from musty rooms and dark corridors it was fine. Location was its strongest point. Food was ok and we enjoyed...More
1 Thank Msikiliza
Response from JAMES K, Director of Sales at Grand Imperial HotelResponded 10 April 2017
Thank for your stay in our hotel and your time to give us feedback . We have a renovation plan in place which will greatly improve the facility and service delivery .
Pretty subpar service .. everything and the service (staff, food, internet) was just slow. Hotel was humongous from the outside but once you enter you begin to notice how eirie it is on the inside. If you're just looking for a bed and breakfast and...More
2 Thank jazzyboyjeff
Response from imperialhotelsUG, Director of Sales at Grand Imperial HotelResponded 27 February 2017
Thank you for having chosen to with us . We have taken note of your observations and will ensure that services improve .
US$94 - US$165 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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