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The hotel is quite basic in its facilities. I didn't check but I think its 3 stars or so. Nevertheless, the rooms provide all you need. I had a normal room on the 1st floor equipped with a proper bed, a desk, TV, AC and...More
This was such a disappointment! I had booked the property as advertised with the pool, fitness center and good wifi on booking.com and when the driver picked me up he took me to their sister property Shangri-la Nyoni Gardens which had none of those things....More
Response from shangri2013, Guest Relations Manager at Shangri-La Hotel Uganda Ltd.Responded 24 February 2017
We apologise for the poor arrangement, and not informing about the changes, failure to access the balcony, poor wifi was sorted and up graded and added another 2mbps.
we do promise to improve and such incidences not to happen again,
Perfect hotel in a moderate price range. Good location in the city center. Excellent and abundant breakfast set in a pleasant quiet garden. We had a very good dinner at the restaurant. Staff is very nice.
I had a confirmed reservation for an air conditioned room with other facilities doe through Booking.com. However, when I arrived at the Hotel I was shown a shanty room at the backyard without any air conditioning with just a table fan. When I showed them...More
Visited the hotel with my business partners and we had a great time. The place is nice and well organized and we would hold another business meeting there in November. The service was good and we stayed longer
Response from shangri2013, Guest Relations Manager at Shangri-La Hotel Uganda Ltd.Responded 3 November 2016
thanks so much for the tip, our aim is our guest's satisfaction,
US$103 - US$119 (Based on Average Rates for a Standard Room)
#13 Spa Hotel in Kampala
Number of rooms
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