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Hotel Africana

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Traveller (53)
Room & Suite (32)
Dining (9)
Overview
  • Excellent11%
  • Very good37%
  • Average32%
  • Poor13%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (242)
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224 results
Traveller rating
28
80
67
32
17
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LanguageEnglish
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28
80
67
32
17
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All reviewsrooms are spacious and cleanconvenient locationpublic areasreception deskinternet connectionshakira
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1 - 5 of 224 reviews
Reviewed 1 week ago

A beautiful place, lovely facilities with excellent service from highly professional staff. I particularly commend Nakimera Shakirah (Guest Relations Officer) for her high level of professionalism. I highly recommend this hotel for visitors.

Thank Chibuzo A
Response from Shali Priscilla S, Front Office Manager at Hotel AfricanaResponded 2 days ago

Thank you for your positive comment. We will pass your commendation to Shakirah. Looking forward to hosting you again soon.

Reviewed 1 week ago

In terms of rooms, I have stayed in both the tower and the original 3-story building. The former can be hit or miss in terms of basic amenities that function and sometimes the mattresses are extremely hard. The latter has delightful views of the property...More

Thank Nicholas L
Response from Shali Priscilla S, Front Office Manager at Hotel AfricanaResponded 2 days ago

Thank you for your comment. We are still in the process of improving and upgrading our facilities to better serve you next you visit. We have also taken note of areas that we as the management need to look into. Hoping to host you again...More

Reviewed 1 week ago via mobile

After travelling around Uganda for the past week and feeling very welcome, the staff here are rude and dismissive. After putting us in the wrong room, we were moved without any apologies. We were then given the wrong room key and again, no apologies when...More

Thank kitsslp
Response from Shali Priscilla S, Front Office Manager at Hotel AfricanaResponded 2 days ago

Thank you for your comment. We will look into the areas that you have mentioned and improve. Hoping to have you stay with us soon again so as we can redeem our self.

Reviewed 2 weeks ago via mobile

We did not enjoy our stay at hotel Africana. The biggedt reason for this was that when we went for breakfast, we were told we didn’t have breakfarst included. We weren’t informed of this when checking in. The breakfast was also very bad, and they...More

Thank Ellinor G
Response from Shali Priscilla S, Front Office Manager at Hotel AfricanaResponded 2 days ago

Thank you for your comments. We have noted the areas that we lacked in service and we will put all the corrective measures necessary to improve in serving you. We have taken not of the areas that we the Management need to look into. Hoping...More

Reviewed 3 weeks ago via mobile

In general my stay was above okay. Food:The breakfast was good lunch cost about 20$. Amenities: bulbs kept burning and weren't being changed. Wifi was flunctuating, which was hard as a foreigner with no local sim. Customer Service: In general my interaction with staff around...More

Thank Jojolola F
Response from Shali Priscilla S, Front Office Manager at Hotel AfricanaResponded 2 days ago

Thank you for your comment. We have noted the areas that we lacked in service and guarantee to make necessary rectification. Hoping you will give us a second chance to prove that our service in a 4 star service.

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Shuttle Bus Service
Wheelchair Access
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$126 - US$199 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
Details
Price range
US$126 - US$199 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms, Smoking rooms available
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Traveller (53)
Room & Suite (32)
Dining (9)
Pool & Beach (9)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Nigel T
17 October 2016|
Answer
Response from José M |
The answer is nothing. It's 3.45am of a lovely Monday night Cannot sleep. Regards
0
Votes
Room Tips
"Request a room not facing the garden, pool area . Request a room with a mattress pad"
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"Very well done rooms."
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"Maintenance is a challenge"
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"The upper floors are very quiet."
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