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Kampala Serena Hotel

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Traveller (544)
Room & Suite (172)
Dining (71)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#5 of 153 hotels in Kampala
Location
Cleanliness
Service
Value
An inspirational blend of 5-star polish and pan-African panache, this world-class hotel will showcase the cream of Ugandan culture while delivering the ultimate in personalized service, international cuisine, social style and business reliability.Drawing its architectural inspiration from the abundance of Uganda's lakes and rivers, the hotel has been created around a central water theme, which manifests itself both in the extensive water gardens and in the hand-carved panels and shimmering mosaics with which it is decorated. The hotel has free wireless internet as well as international cuisine spiced up with an African cuisine served up at the stunning gourmet fine-dining restaurant, The Pearl of Africa
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Valet parking
Wifi
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Shuttle bus service
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Whirlpool bathtub
Room service
Safe
Seating area
VIP room facilities
Iron
Wake-up service / alarm clock
Minibar
Bath / shower
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Charming
Luxury
Languages Spoken
English
825Reviews9Q+A100Room tips
Traveller rating
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peek wrote a review 16 Mar
Kampala, Uganda702 contributions34 helpful votes
The ambience in the breakfast area at the Serena is just amazing! The nature sounds from the water falls, the pond with water lily and croaking frogs, the tweeting little birds. And this is before you get to the bountiful spread. Yes the value for money for a drop in customer is an open question especially for a senior citizen with disciplined palate but then again perhaps that senior citizen will not quibble over a few thousand shillings.
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 2 days ago
Dear peeUG, Greetings from the Kampala Serena Hotel. We are thrilled to hear that you had such a delightful experience at our breakfast area. Your kind words warm our hearts and motivate us to continue providing exceptional service. We take immense pride in curating an environment that allows our guests to connect with nature while enjoying their meals. Our culinary team works tirelessly to ensure that every dish is a harmonious blend of flavors, textures, and visual appeal. Regarding the value for money, and as mentioned, while we aim to provide an exceptional experience, we also recognize that each guest has unique preferences and priorities. For our esteemed senior citizens with discerning palates, we appreciate their attention to detail. Rest assured, we continuously evaluate our offerings to strike the right balance between quality and affordability. Once again, we appreciate your patronage and hope to welcome you back soon. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alex Agaba wrote a review 14 Mar
Kampala, Uganda4 contributions
I like it's central location. Very easy to connect to especially force work engagement like a workshop. It's large area ensures a safe and secure free parking and quiet large rooms with wifi. The food and drinks are okay and are served within a good distance to your workshop area
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Date of stay: December 2023Trip type: Travelled on business
Room Tip: Old timers, the new main entrance is on the lower gate
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 3 days ago
Dear aagaba, Greetings from the Kampala Serena Hotel. Thank you for choosing our property for your workshop. We are thrilled that you enjoyed our prime location, delicious food, high-speed WiFi, and exceptional service. Your positive feedback encourages us to keep doing our best. We appreciate your patronage and look forward to welcoming you back soon. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cecilia Ogude wrote a review Jan 2024
New York City, New York64 contributions26 helpful votes
+1
The lobby and the grounds service were beautifully maintained and the service was just as well done and ensured you had everything you needed. The actual room unfortunately isn’t at the same level as the lobby and grounds and the bed I felt were up to standard for a 5 star hotel.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 1 Feb 2024
Dear cbogude, Greetings from the Kampala Serena Hotel. We thank you for sharing your experience with us and are delighted to hear that you enjoyed our service, lobby, and grounds. We appreciate your kind words and compliments. We are sorry to hear that your room did not meet your expectations. We strive to provide a comfortable and luxurious stay for all our guests, and we apologize for any inconvenience you experienced. We value your opinion, and we will use it to improve our facilities and services. We hope you will give us another chance to serve you better in the future. Again, we appreciate your loyalty and continued support. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mirembe M wrote a review Dec 2023
1 contribution
Going to Kampala Serena Hotel -Kampala Uganda has been an amazingly peaceful experience. The customer service is really amazing and the place is so spacious and beautiful for everyone. I will surely come back.
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Date of stay: November 2023
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 22 Jan 2024
Dear 464Mirembem. Thank you for choosing the Kampala Serena Hotel and for sharing your amazing experience with us. We are delighted to read that you had a peaceful and relaxing stay at our hotel, and that you appreciated our customer service, spacious and beautiful facilities. Your satisfaction is our greatest reward and motivation. We are honoured by your loyalty, and we hope to see you again soon. Please do not hesitate to contact us if you need any assistance with your future bookings or travel plans. We are always glad to help. Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ed S wrote a review Sept 2023
London, United Kingdom168 contributions57 helpful votes
I really enjoyed my stay at the Serena. I've become accustomed to the comfort and service at many of their chain and Kampala is up there as one of the best. The hotel is located dead centre with very good security.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 21 Sept 2023
Dear edsK722WI, Greetings from the Kampala Serena Hotel. Thank you so much for choosing our hotel and for taking the time to write such a wonderful review of our property and exceptional service. As a hotel, we continuously strive to meet all our guests needs while exceeding their expectations and we are delighted to hear that we are keeping true to our commitment. Once again, we appreciate your business support and for sharing this amazing review with other travellers. We look forward to welcoming you back in the near future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Julian N wrote a review Jun 2023
Johannesburg, South Africa157 contributions14 helpful votes
+1
The hotel may be getting old and needs to get a much needed refurbish, but it still certainly delivers on in class, character and excellent service. I like the convenience of the hotel being close to our offices in Kampala, but that is one of many benefits that the hotel has. I always enjoy the Indian food at the hotel. I generally only have the buffet breakfast and supper. Andrew certainly delivered with excellent service whenever he served me my supper and excellent suggestions. Marilyn at front desk was super helpful and assisted me graciously. Staff are always friendly and helpful. There are a number options for meals: buffet and ala carte at the main restaurant. Also serves some traditional Ugandan options as well. Explorers and Pearl restaurant for more refined dining needs. The bar also has light meals. Satellite television channels are available and excellent WiFi to stream if you want to watch something else. You can also pay on demand for movies that you want to watch. I love that you have a iron and ironing board in your room to match sure that you look you best for your meetings - there is also laundry service which is also available. There are also meeting venues available on the first floor. There are is also a stunning garden to take afternoon walks and the pool is also stunning.
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 26 Jun 2023
Dear Julian, Thank you very much for always choosing to stay at the Kampala Serena Hotel for all your visits to Uganda and for taking the time to write such a glowing review of our property, hospitality and exceptional service. We are deeply humbled. As a hotel, we continuously strive to meet all our guests needs while exceeding their expectations and so we are delighted to hear that we are keeping true to our commitment. I will be glad to share your review with team especially those mentioned above, for am certain they will be motivated. Thank you very much once again for sharing this amazing review with the travel community and we look forward to welcoming you back in the near future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ronnie M wrote a review May 2023
Falkirk, United Kingdom6 contributions2 helpful votes
Visited Serena for dinner and had the ribs which in my opinion were the best I ever tasted , in fact they were so good I had it twice . Our seating was near their small lake which has a Frog chorus which just added to the overall experience. Staff were all great too, they also do a great selection of cocktails , I will definitely visit there again
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 15 May 2023
Dear Ronnie, Thank you so much for sharing your wonderful experience with us on this platform. We are glad to hear that staff were friendly, responsive and the ribs menu served was delicious. We have shared this feedback with the chef and we looking forward to hosting you again in the near future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bernard Warui wrote a review May 2023
8 contributions
Great hotel with a very good environment. Great vegetation. Kind staff always ready to help and close to malls. The rooms are nicely done and well kept. I enjoyed my stay here…only the bathroom is too small otherw I would give a five star
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 10 May 2023
Dear Bwarui, It is a delight to read your excellent review of your recent stay at the Kampala Serena Hotel. We are glad to hear that you found our property and staff exceptional in all ways but, most importantly, enjoyed your stay. I will be honoured to share this encouraging feedback with the entire team with our enhanced commitment to continue offering the best of Serena's hospitality and service. Once again, we appreciate your continued business support and we will be excited to welcome back in the future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vijaylakshmi Sewnarain wrote a review Aug 2022
17 contributions3 helpful votes
+1
Thank you Serena hotel , and Art of living Uganda for 10/10 hospitality and welcome and comfort. The staff were impeccably and efficient. We were well catered for as vegetarians. We had the most memorable time❤
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 29 Aug 2022
Dear Sightseer821201, On behalf of the team at the Kampala Serena Hotel, please allow me extend our most sincere appreciation for choosing to stay with us during your recent Africa tour with Sri Sri Ravi Shankar and I am delighted to hear that we managed to make your stay extraordinary and special. Our staff members I must say are our biggest asset and I am delighted to hear that they all in their individual ways made all the possible efforts to make your stay feel very special. I will be sure to share the same feedback with all of them, for I am certain they will be very motivated by your glowing remarks. Thank you again for sharing your experience, and we look forward to another an exciting stay in future. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AndyouandI wrote a review Jul 2022
New York1612 contributions434 helpful votes
+1
We stayed here for a couple of days when we first arrived in Uganda. About 40 minutes from Entebbe airport. Beautifully decorated, elegant lobby and rooms. Great service, large comfortable rooms, and food was excellent in the various restaurants. The perfect place to begin our visit to Uganda.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Kampala Serena Hotel, Other at Kampala Serena Hotel
Responded 31 Jul 2022
Dear Andyouandl, Thank you very much for choosing the Kampala Serena Hotel as your preferred place of residence for your first visit to Uganda and for taking the time to write such a thorough review of our property and service. We are truly delighted to hear that we were able to make your first visit a memorable one and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team for am certain they will be motivated by your very kind words. Thank you once again for sharing your wonderful experience with other travelers and we pledge to continue offering the very best of the Serena Hospitality and Service. Yours Sincerely, Daniel Kang'u GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$276 - S$403 (Based on Average Rates for a Standard Room)
LOCATION
UgandaCentral RegionKampala
NUMBER OF ROOMS
152
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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KAMPALA SERENA HOTEL: UPDATED 2024 Reviews, Price Comparison and 605 Photos (Uganda) - Tripadvisor

Frequently Asked Questions about Kampala Serena Hotel
Which popular attractions are close to Kampala Serena Hotel?
Nearby attractions include Independence Monument (0.3 km), Maridadi Crafts (0.1 km), and Equator Bar (0.4 km).
What are some of the property amenities at Kampala Serena Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Kampala Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Kampala Serena Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kampala Serena Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Kampala Serena Hotel?
Conveniently located restaurants include Yujo Izakaya, Seven Seas at Sheraton Kampala, and Khyber Pass.
Are there opportunities to exercise at Kampala Serena Hotel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Kampala Serena Hotel have airport transportation?
Yes, Kampala Serena Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Kampala Serena Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Kampala.
Are any cleaning services offered at Kampala Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Kampala Serena Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.