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Kampala Serena Hotel

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Traveller (346)
Room & Suite (130)
Dining (50)
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Overview
  • Excellent70%
  • Very good26%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (702)
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Traveller rating
454
170
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12
6
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454
170
18
12
6
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All reviewslakes restaurantleading hotels of the worldthe pearlfive star hotelbeautiful hoteleast africamain gatebusiness tripbusiness centerbusy cityairport transferbreakfast buffet isbeautiful groundsmain restaurantan oasisthe food is greatroom service is
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1 - 5 of 660 reviews
Reviewed yesterday via mobile

Top level hotel in Kampala mainly for business. Nice rooms, very kind and prepared staff compared to other hotels in the city. Breakfast buffet very good. The service of the restaurant at the ground floor is a little bit slow.

Thank jhonnymc
Reviewed 3 days ago

This review relates only to the reception - by that i mean the HOW a guest is received. I have been to Kampala Serena several times before but this time I give the front desk/Customer Care a big thumbs down. I arrived at the hotel...More

Thank Nita o
Response from SerenaHotels, General Manager at Kampala Serena HotelResponded yesterday

Dear Nita, Thank you very much for taking the time to share your very unfortunate experience, please allow me to extend our most sincere apologies for it's extremely disheartening to send our guests away with a bad taste in their mouth. Your experience is certainly...More

Reviewed 1 week ago

Being a frequent visitor I decided to spend one extra night in Uganda after a business meeting and where else to stay than Serena. The room was very clean and neat. A bottle of wine as welcome gift was great. Serena keeps its high standards...More

Thank Dondieki
Response from SerenaHotels, General Manager at Kampala Serena HotelResponded yesterday

Dear Dixonondieki, What a pleasure it was hosting you again after so many years away, we are thrilled to hear that a decade looks great on us. Thank you very much for choosing to stay with us on your last night in Kampala and i...More

Reviewed 3 weeks ago

I afforded myself an Easter getaway with a 'Staycation' at the Kampala Serena, for one to relax after some hectic weeks and secondly, and probably more important, to eat my way through the various restaurants and up and down the menus on offer. I reviewed...More

Thank Safariafficionado
Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 1 week ago

Dear Safariafficionado, It is always a pleasure hosting you and thank you very much for choosing an Easter - city "staycation" with us. Your amazing feedback and recommendation of our property to to other travelers is also greatly appreciated. City Hotels surely have their own...More

Reviewed 4 weeks ago via mobile

The hotel offers a very relaxed and well kept atmosphere with very attentive staff. I travel quite a bit and can say my stay at the Serena was one of the nicer ones. The rooms are well kept and very clean (like most things in...More

Thank feriengeniesser21
Response from SerenaHotels, General Manager at Kampala Serena HotelResponded yesterday

Dear Feriengeniesser21, Thank you very much for taking the time to review your last stay with us and for sharing this glowing review. It is an absolute honor for our guests to hold us in such high regard. I am also very delighted to hear...More

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Best Value Properties in Kampala, Uganda
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$288 - US$462 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Luxury Hotel in Kampala
#2 Romantic Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$288 - US$462 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Kampala
#2 Spa Hotel in Kampala
#2 Luxury Hotel in Kampala
#2 Romantic Hotel in Kampala
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (346)
Room & Suite (130)
Dining (50)
Pool & Beach (25)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Temi A
31 December 2016|
AnswerShow all 5 answers
Response from SerenaHotels | Property representative |
Hello Temi, Yes we would be happy to arrange for the Airport Pick up and for the crib. Please call +256 414 309000
0
Votes
Amy0202
22 December 2015|
AnswerShow all 5 answers
Response from Ajei2000 | Reviewed this property |
I have never stayed in a family room. I have only stayed in the hotel while on a business trip. I am not able to provide this information but I think it is available in the hotel's website.
0
Votes
Room Tips
"All you need for a great hotel is available on this property."
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"Upper floors, as in many hotels, give a better view and are removed from the (hardly noticeable) sounds of..."
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"Ask for top floor"
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"Ask for a room with a view of the pond, if possible. Others may prefer viewing the grounds around the pool..."
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