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    Kampala Serena Hotel

    P. O. Box 7814, Kintu Road, Kampala 256, Uganda
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    24/12/2017 25/12/2017
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    Traveller (308)
    Room & Suite (99)
    Dining (43)
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    Overview
    • Excellent70%
    • Very good26%
    • Average2%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “pillow menu” (9 reviews)
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    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Humura Resorts
    216 reviews
    #6 of 104 hotels in Kampala
     
    Urban by CityBlue Kampala, Uganda
    119 reviews
    #13 of 104 hotels in Kampala
     
    Speke Hotel
    342 reviews
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    Mosa Court Suites
    70 reviews
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    Rooms
    24 Dec25 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (673)
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    11 - 15 of 632 reviews

    Reviewed 5 October 2017

    Recently had an extended business trip to Kampala and stayed at the Serena Hotel. The hotel complex is impressive with manicured grounds, appealing facilities with cultural themes, and comfortable guest rooms. Utilized many of the services from the business center & meeting rooms, local private...More

    1  Thank James B
    Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 6 November 2017

    Dear James B, Thank you so much for sparing time to share this amazing and detailed feedback with regards to your recent visit to the Kampala Serena Hotel. There's no greater satisfaction in our Industry than learning that we exceeded all of your expectations making...More

    Reviewed 28 September 2017

    Beautiful place in town. Welcoming and Professional staff. Decent standard room and services for the price. Clean. Unfortunately you cannot enjoy the fitness center with only a clean pair of sports socks and hotel slippers; even if you are a business traveller you will have...More

    Thank bigbubblesOL
    Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 21 October 2017

    Dear bigbubblesOL, Thank you very much for choosing Kampala Serena Hotel during your recent visit to Uganda and for taking the time to write such a glowing review of our property and exceptional service! I am very sorry to hear that you were unable to...More

    Reviewed 22 September 2017 via mobile

    A fine hotel with excellent facilities and great staff. Very welcoming. Really enjoyed my stay. The restaurants were excellent as were the breakfasts.....while I didn't use the pool the gym and associates facilities were also excellent.More

    Thank David W
    Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 21 October 2017

    Dear David W, Thank you once again for taking the time to review your recent stay with us, we are very delighted to hear that you had a wonderful stay. I am also glad to hear that our staff were very instrumental in making your...More

    Reviewed 21 September 2017

    I've been to Uganda multiple times; first stay at the Serena. Nice options for restaurants. One of the female staff at the Italian restaurant (can't remember her name) was super helpful when it came to asking questions about my food allergies for which I'm very...More

    Thank MonaB1980
    Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 6 November 2017

    Dear MonaB1980, On behalf of the team at Kampala Serena Hotel, please allow me extend our sincerest appreciation for choosing to stay with us during your recent visit to Uganda and I am delighted to hear that we made your stay extraordinary and special. Our...More

    Reviewed 12 September 2017

    I was born and raised in Kampala. I know the city very well. I live in London now. My work takes me around the world and I have had the fortune of staying at some amazing places. I always compare them to Kampala Serena and...More

    Thank TheUgandan
    Response from SerenaHotels, General Manager at Kampala Serena HotelResponded 16 September 2017

    Dear TheUgandan, Thank you very much for taking the time to share your most wonderful and detailed experience with us but most importantly for always choosing the Kampala Serena Hotel as your preferred place of residence during your visit Kampala. We are very delighted and...More

    Humura Resorts
    216 reviews
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    Urban by CityBlue Kampala, Uganda
    119 reviews
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    Mosa Court Suites
    70 reviews
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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$281 - US$474 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Business Hotel in Kampala
    • #2 Romantic Hotel in Kampala
    • #2 Spa Hotel in Kampala
    • #2 Luxury Hotel in Kampala
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms ,
    • Family Rooms
    • Number of rooms
    • 152
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, Travelocity, Expedia, Priceline, Hotels.com, Booking.com, Hotwire, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Kampala Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Uganda >
    • Central Region >
    • Kampala
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    Traveller (308)
    Room & Suite (99)
    Dining (43)
    Pool & Beach (23)
    Hotel & Grounds (176)
    Bathroom (17)
    Business Centre & Event Rooms (3)
    Nearby
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    119 reviews
    1.46 km away
     
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    .31 km away
     
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    Humura Resorts
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    1.57 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Temi A
    31 December 2016|
    AnswerShow all 5 answers
    Response from SerenaHotels | Property representative |
    Hello Temi, Yes we would be happy to arrange for the Airport Pick up and for the crib. Please call +256 414 309000
    0
    Votes
    Amy0202
    22 December 2015|
    AnswerShow all 5 answers
    Response from Ajei2000 | Reviewed this property |
    I have never stayed in a family room. I have only stayed in the hotel while on a business trip. I am not able to provide this information but I think it is available in the hotel's website.
    0
    Votes
    Room Tips
    "After you get back to your hotel room always check that your sliding glass door is locked properly."
    Read review
    "Always upper floors, always garden view - you can't go wrong with that choice!"
    Read review
    "I prefer upper floor rooms with garden view."
    Read review
    "All rooms are overlooking the pool and have a view of the city."
    Read review
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