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BEST WESTERN PLUS Lusaka Grand Hotel

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#7 of 30 Hotels in Lusaka
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS Lusaka Grand Hotel
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170 Reviews from our TripAdvisor Community

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Showing 158: English reviews
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Dar es Salaam, Tanzania
Reviewed 3 weeks ago

Great hotel with amazing staff. Esmeralda will help you with what you need. If you need some quiet, choose a room on 3rd+ floor preferably on the left. Breakfast is served well but you will need to put in an order for specific items. WiFi is terribly disappointing. I suggest you get a modem. Room service menu is a bit...

Review collected in partnership with Best Western
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Helpful?
Thank archiechep
Michael H, General Manager at BEST WESTERN PLUS Lusaka Grand Hotel, responded to this review

Dear Archie, Thank you much for your review and taking the time to comment. All guest feedback is greatly appreciated. We are busy with an new internet solution which will bring our guest excellent Wifi. I will pass you feedback to to Esmeralda. Kind Regards, Michael Hunter-Smith

Reviewed 16 January 2017

This hotel gives you value for money with unpretentious presentation of their craft in a peaceful and quiet environment. The check in was quick with very friendly staff and the check out was equally matched. The only downside I found was in the bathroom which had some dump scent likely from poor ventilation otherwise it was a great experience staying...

Review collected in partnership with Best Western
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Helpful?
Thank kennethk16
Michael H, General Manager at BEST WESTERN PLUS Lusaka Grand Hotel, responded to this review

Dear Kenneth, Thank you so much for your kind comments and feedback, it is greatly appreciated. We look forward to welcoming you back to our hotel soon. Kind Regards, Michael Hunter-Smith

Durban, South Africa
Reviewed 29 December 2016

Rooms are very nice and comfortable and hotel staff very pleasant and helpful. Restaurant food is not of hotel quality. Breakfast was good with a wide range of different breads. I only stayed for one night.

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Helpful?
Thank Kerrie B
Michael H, General Manager at BEST WESTERN PLUS Lusaka Grand Hotel, responded to this review

Dear Kerrie, Thank you so much for your feedback, it is greatly appreciated and we are pleased that you enjoyed your stay. We are going to be updating our restaurant in a few months time. Kind Regards Michael Hunter-Smith

Noosa Heads
Reviewed 11 December 2016 via mobile

Maybe I should give it 5 stars as it is in Africa ! The hotel itself is nice enough and the room I really liked. Like most places in Africa it probably needs a little bit of TLC but having said that it is more than acceptable. Very nice pool ! The service though was very very good. Amongst the...

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Helpful?
Thank James H
Michael H, General Manager at BEST WESTERN PLUS Lusaka Grand Hotel, responded to this review

Dear James Thank you so much for your kind comments they are gratefully accepted. I will be surre to tell my staff that their hard work does not go unnoticed. We look forward to welcoming you back soon. Kind Regards Michael Hunter-Smith

Reviewed 4 December 2016

Stayed there for 15 days, beautiful campus to walk, good spacious rooms with good service. Over all environment was excellent with lots of friendly people ready to service you. A good team of the staff including everyone that makes the place good enough to stay. Especially Executive Chef Rawat : He is not only an excellent chef but a friendly...

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Helpful?
Thank Parag T
Michael H, General Manager at BEST WESTERN PLUS Lusaka Grand Hotel, responded to this review

Dear Parag, Thank you so much for all the kind comments you have made about the hotel. Then also an extra thank you for the comments about our staff. We are grateful. Chef Rawat is a great asset to the hotel and we do appreciated his skills. I will let him know about this review. Kind Regards Michael Hunter-Smith

Lusaka, Zambia
Reviewed 30 November 2016

Just had a lovely lunch this afternoon, was value for money! They had a buffet and a good selection of dessert. This hotel is good value for money, very affordable. Great for business travellers, concierge desk is an added bonus to the hotel.

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Helpful?
Thank Rachwar
Michael H, General Manager at BEST WESTERN PLUS Lusaka Grand Hotel, responded to this review

Dear Rachwar, Thank you so much for your kind comments they are greatly appreciated. We look forward to welcoming back to the hotel soon. Kind Regards Michael Hunter-Smith

Reviewed 30 November 2016

Unfortunately, I wasn't satisfied with my stay at this hotel and I had to cut it to one night stay instead of 4 nights. The room was spacious but the AC wasn't working. The AC remote had only Chinese language on it. The TV connection was disturbed and not even one channel was showing properly. I spotted mosquitoes in my...

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Helpful?
Thank stuti s
Michael H, General Manager at BEST WESTERN PLUS Lusaka Grand Hotel, responded to this review

Dear Stuti, Thank you for your feedback, all our guest comments are appreciated. I apologies for any inconvenience caused and assure you that all items mentioned have been rectified. We have recently received a full stock of new bath towels in the hotel. We do hope we get another opportunity to impress you. Kind Regards Michael Hunter-Smith

New Delhi, India
Reviewed 28 November 2016

Great Hotel to Stay, Enjoy & Work ! Hospitable Staff - From Sales Manager from Ms.Veronica to Maintenance Manager Mr.Bradley. Too much attentive and giving their best for the comfort of Guests. Food - Mr.Rawat (Chef), put their maximum to match your taste level and putting their all hard work just to listen that 'Its good' and up to your...

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Helpful?
Thank Harsh K
Michael H, General Manager at BEST WESTERN PLUS Lusaka Grand Hotel, responded to this review

Dear Harsh, Thank you so much for your kind comments and they have been passed onto the staff, who are thrilled. Your feedback and suggestions on improving the guest experience is also greatly appreciated. We look forward to welcoming you back to the hotel soon. Kind Regards Michael Hunter-Smith

Irene
Reviewed 20 November 2016

I've visited the Lusaka Grand a couple of times and have seen the Hotel improve over the year. The hotel is struggling to find it's market - at the moment it's midway between business traveler and select tourist. As a business man hotel the facilities fall short - lacking private meeting place or a entertainment/bar/lounge that is welcoming... as a...

Review collected in partnership with Best Western
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Helpful?
Thank 918seanb
Michael H, General Manager at BEST WESTERN PLUS Lusaka Grand Hotel, responded to this review

Dear Sean, Thank you so much for your comments. It is through feedback like this that we can constantly improve our hotel in an effort to enhance the guest experience. We have noted the items that you commented on and are working on them. We do trust that you will see an improvement on your next stay. Kind Regards, Michael...

Lusaka Province, Zambia
Reviewed 20 November 2016

I spent 2 nights here during the Zed Top 10 Presenter Search Finale of which I won. Awesome place to stay and great hospitality. Centrally located aswell. As it is near the airport, Zambia's best shopping malls and Lusaka's central business district.

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Helpful?
Thank benasbanda
Michael H, General Manager at BEST WESTERN PLUS Lusaka Grand Hotel, responded to this review

Dear Bensbanda, Firstly, congratulations on winning the award it's a big thing. Then secondly, thank you so much for taking the time to comment on the hotel, we are always very grateful for feedback from our guests. We do hope to be welcoming you back to the hotel soon. Kind Regards, Michael Hunter-Smith

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
The BEST WESTERN PLUS Lusaka Grand Hotel is located in the central business district of the city of Lusaka on the Great East Road. It is within a 20 kilometer radius of the Kenneth Kaunda International Airport, one kilometer from the modern shopping malls and one kilometer from the city center. This gives the hotel a unique position for business travelers, government and leisure travelers to name but a few. The hotel offers value and benefits to the clients over and above the standards of the facilities at affordable rates. We provide our guests with an exemplary personal service, and comfort. We also provide high-speed Internet to our guests within a luxurious, relaxed environment where they can conduct their business efficiently. Our stylish Manna Restaurant which offers International crafted cuisine incorporates Mandarin dining Room which appeals to the authentic Chinese and Asian palette. For something more edgy you can enjoy "fifty shades of vodka" at the Wodka Piano Bar, or laze around our unique pool setting. ... more   less 

Additional Information about BEST WESTERN PLUS Lusaka Grand Hotel

Address: Plot 8018a Great East Road | Thorn Park, Lusaka 10100, Zambia (Formerly Golden Bridge Hotel, Lusaka)
Region: Zambia > Lusaka Province > Lusaka
Price Range: $136 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Lusaka Grand Hotel 4*
Number of rooms: 92
Reservation Options:
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Hotel Style:
#1 Best Value Hotel in Lusaka
#6 Luxury Hotel in Lusaka
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Lusaka Grand Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Lusaka Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good views centrally located and close from Airport approx 30-45 minutes drive”
 of 5 bubbles 575paragt, 4 Dec 2016 | Read review
“Rooms facing the pool have a better view, and of course higher rooms experience less noise!”
 of 5 bubbles Rachwar, 30 Nov 2016 | Read review
“Rooms facing Pools are better and bigger.”
 of 5 bubbles 626harshk, 27 Nov 2016 | Read review
“Ask nicely if you can be upgraded to a suite. They may just do it for free!”
 of 5 bubbles Thirstie, 18 Nov 2016 | Read review
“Opt for pool view; can see pool & also Great East Road”
 of 5 bubbles 2015BHARATH, 10 Nov 2016 | Read review
5 of 5