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Sheraton Grand Taipei Hotel

Ctrip.comUS$160*
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#65 of 565 Hotels in Taipei
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$251*
US$160*
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US$189*
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Sheraton Grand Taipei Hotel
Sheraton Grand Taipei Hotel
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1,294 Reviews from our TripAdvisor Community

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Showing 727: English reviews
Cairns, Australia
Reviewed 19 December 2012

The hotel is very well maintained. The rooms were big and the bed was very comfortable. First time in Taipei- decided to stay there as it is a Starwood hotel. Transport is very convenient, the restaurant is pretty good. Only there for 2 nights. I would stay there again if back in Taipei. All the staff were very helpful.

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Helpful?
Thank Michael R
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear Michael R, We are pleased to hear that you enjoyed your stay here and thank you for choosing Sheraton Taipei Hotel for your first visit to Taiwan. It is our mission to be attentive and exceed the expectations of all our guests. Thank you for your support and we hope to see you again soon! Happy holidays, Hotel Management

Singapore, Singapore
Reviewed 17 December 2012

We, a family of four, stayed in a premier room with two (singles) beds. Our kids are still very young too so we just didn't want to get an extra room. We knew what we were getting so we got an extra bed for 1700NTD /night. The room was big enough to accommodate another bed so space wasn't that big...

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Helpful?
Thank BusYawbus
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear BusYawbus, It is wonderful to hear that you and your family had an enjoyable vacation. We do not suggest letting younger children stay in a separate room without the presence of an adult. Therefore, your method of requesting an extra bed is definitely a better solution. Another option would be booking a connecting room. We apologize that we are...

Singapore, Singapore
Reviewed 17 December 2012

We got upgraded to suite. Big room with walk in wardrobe! club level desk staff was very helpful in my request to find how to get to pingxi line & train time table etc. But the ground level concierge staff was not as helpful & show impatience when I ask more questions!

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Helpful?
Thank cooblue
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear cooblue, We are delighted to hear that you enjoyed staying at the club level suite! Our associates try their best to assist guests with their inquiries. However, they may be occupied at times. We will appreciate your patience and understanding. Thank you for your comments and we hope to see you again! Warm regards, Hotel Management

George Town, Malaysia
Reviewed 14 December 2012

Stayed for a night on business trip. Overall it was good experience. Plus points - 2 minutes to the subway station 8 minutes walk to shopping mall internet speed is really good overall breakfast spread and quality is very good (better than the Westin Taipei)

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Helpful?
Thank alfaromeo8c
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear colinsong, Thank you for your feedback! Sheraton Taipei Hotel's location is ideal for business travelers as it is near to all types of public transportation systems. The MRT can take you to most of Taipei's most famous tourist sites, such as Taipei 101 which is merely a 10-minute ride away. We are pleased to hear that you enjoyed the...

Singapore, Singapore
Reviewed 9 December 2012

An enjoyable stay overall. Rooms were newly renovated, staff were extremely friendly and accommodating, and the breakfast spread was more than adequate. The staff spoke very fluent English, which was a pleasant surprise. One thing often taken for granted are lifts. There are almost 7 in this hotel if my memory serves me right; at no point in time I...

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Helpful?
Thank Shawn L
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear Shawn L, Thank you for your kind comments. Seamless communication among all departments within the hotel enables us to provide speedy service to all our valued guests. We agree with your feedback regarding the size of the gym. That's why we are undergoing the process of expanding the area and replacing equipment for better comfort. We would also like...

Singapore, Singapore
Reviewed 6 December 2012

I have stayed at this hotel numerous times and it has always lived up to my expectations.Though the lobby isnt very impressive and is always busy the staffs are always at hand to greet and check in guests as promptly as they can.Polite and friendly in every manner.To the right of the reception is the restaurant where they serve a...

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Helpful?
1Thank Philip L
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear AsianWorldTraveller, Thank you for sharing in such detail, your experience staying at Sheraton Taipei Hotel. The photos you took are very helpful for other guests who are considering to book their stay at our hotel. We appreciate your effort in explaining our services and room features. Thank you for mentioning the music volume. We will perform internal testing to...

New York City, New York
Reviewed 4 December 2012

We just stayed one night this time. The Hotel is upgraded, I asked when, but nobody could tell me. We are Platinum member and usual or better always we get a upgrade this time the Hotel was "full". But the room was very nice and the furniture are very tasteful. I went to the Tower lounge for breakfast two minutes...

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Helpful?
Thank Susangermany
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear Susangermany, We apologize for not being able to upgrade you to a higher floor during your last stay. We always try our best to provide upgrade for SPG members depending on room availability. Should there be circumstances where the hotel is full, we will still provide upgraded benefits, such as Sheraton Club Lounge access etc. to our SPG guests....

taipei
Reviewed 2 December 2012

Good location to get around Taipei as it's next door to both main train station and subway. Has had a contempory refurb since my last visit which has at least brought it inline with other similar hotels. Welcome was friendly and helpful with understandable English which is not often the case in Taiwan, and that continued throughout our stay. Breakfast...

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Helpful?
Thank madfish8
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear madfish8, We appreciate your comments regarding breakfast buffet and sauna. We will share your feedback with related departments for immediate action. Continuous refurbishments have been going on every season to upgrade our facilities and equipment to better accommodate different guest needs. We also have a variety of rooms varying from 35 to 66 sq. m. for you to choose...

Georgetown, Massachusetts
Reviewed 26 November 2012

I satyed here for 4 nights, arrived late and the clerk at the desk,older man was not accomadating. Issues were resolved in the morning by the manager. The room was spaciuos and really nicer than expected for this hotel. However, the bed was very hard - like a rock, I asked about the nice Sheraton sweet sleeper beds that were...

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Helpful?
Thank Chloelnjc
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear ChloeInjc, Thank you for staying with us at Sheraton Taipei Hotel. We apologize for any inconveniences you have encountered during your stay. We would like to understand further what types of issues you had that wasn't immediately addressed by our associates. Please email us at sheraton.taipei@sheraton.com. Your input is most valuable to us as we strive to provide superior...

Reviewed 25 November 2012

Very comfortable hotel close to good communication links in Taipei. The rooms are very comfortable and the staff are friendly and very helpful. One point to note though, there is no wireless in the rooms which mean iPhones et al are useless there. I learned from experience and now carry a mini wireless router to convert the wired connection, sorted....

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Helpful?
Thank L M
SheratonTaipei, Manager at Sheraton Grand Taipei Hotel, responded to this review

Dear L M, Thank you for your feedback regarding the in-room WIFI. Currently the WIFI is not included in the room rate package. However, starting next year, all our rooms will be equipped with complimentary broadband internet and WIFI connection. All you have to do is login with your room number and last name. We hope aside from the internet...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Lounge At Sheraton Grand Taipei Hotel
The Lounge At Sheraton Grand Taipei Hotel
Cuisines: International, Sushi, Asian, Fusion, Taiwanese
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 688 luxuriously appointed rooms and suites offer guests a wide selection of room types. The Executive Floors offer executive travelers all the services and facilities they require. In addition, they have to their own Executive Lounge. For our Starwood Preferred Guests, we offer three exclusive floors. All rooms feature high-speed internet access and in-room safe. Butler service is provided for Director Rooms and above as well as all Executive Floor rooms.. ... more   less 

Additional Information about Sheraton Grand Taipei Hotel

Address: No.12, Section 1, Zhongxiao East Road, Taipei 100, Taiwan
Region: Taiwan > Taipei
Price Range: $301 - $443 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Taipei Hotel 4.5*
Number of rooms: 688
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hotwire, Agoda, Travelocity, Ctrip TA, Expedia, Priceline, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your Sheraton Grand Taipei Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Taipei
Taipei Sheraton
Hotel Style:
#12 Spa Hotel in Taipei
#20 Business Hotel in Taipei
#26 Luxury Hotel in Taipei
#39 Family Hotel in Taipei
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Taipei Hotel staff and other travellers.
9 questions
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Questions? Get answers from Sheraton Grand Taipei Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in an Executive Room. The lounge has nice open spaces and some private areas for quieter conversations.”
CBinKC, 7 Apr 2017 | Read review
“Cleanliness a strong focus in this hotel”
Gleeky78, 6 Apr 2017 | Read review
“West Wing for quieter rooms.”
fxm8, 19 Mar 2017 | Read review
“Keep your curtains closed daytime, otherwise the AC may not keep up.”
jw900, 6 Mar 2017 | Read review
“The club is in one tower - try to get your room on this side - to cut down walk and travel time to the club room”
garyp582, 12 Feb 2017 | Read review
5 of 5
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US$160* /night
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Prices are for 1 room, 2 adults
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