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About
4.0
#218 of 1,257 hotels in Bangkok
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Ambassador is perfectly situated in the heart of dynamic Bangkok on Sukhumvit Soi 11, offering a wealth of shopping venues, popular bars and upscale restaurants. The hotel provides guests with convenient transportation, a five minute walk from the Sky Train, ten minutes from subway line, and Bangkok's International Suvarnabhumi Airport is only 30 minutes away.All 760 guest rooms and suites in both Main and Tower Wings were recently renovated offering a kaleidoscope of choices to suit all lifestyles and senses.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Languages Spoken
English, Thai
Location
171 Soi Sukhumvit 11, Bangkok 10110 Thailand
Name/address in local language
Ambassador Hotel Bangkok
2,895 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Ambassador Hotel Bangkok garners praise for its prime location in Sukhumvit and its array of amenities, including a well-maintained pool and fitness center. Many guests appreciate the cleanliness of the rooms and the hotel's stylish atmosphere.
However, opinions on service are split, with some finding staff friendly while others contend with slow check-ins. Room experiences vary, with some finding them small, and the additional charges have led to concerns about value for money.
Location
Convenient
Atmosphere
Welcoming
Rooms
Mixed
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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Stayed in this hotel for 2 days in Dec'19. Best part of this hotel is the remarkable ambiance of the staff (except housekeeping who are more than rude). Food spread is highly impressive both by tasta and variety as if they dont want to miss anything. Room is comfortable and sound proof but somehow very bare with minimal amenities. Only one revolving chair is provided whereas atleast a single seat sofa is a must. One side of the room looks completely empty. Lights provided are very dim. bathrooms dont have dental kits and if you request housekeeping for any the rude reply is that your package doesnt allow for same. I hope they also stop keeping other toileteries. They give only 2 water bottles of 1/2 lit. each and when you request for more then these are chargeable @ 60 baht. One who brought bottles to room demanded that we pay cash and these can't be charged to room. He literally did not let go of bottles untill he saw cash in my hands. Pathetic behaviour ! May be this is standard behaviour of Thais. In india hotels are much better and more Accommodating of customer needs. Next time will try another hotel.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Decent hotel near Nana BTS station. Lots of places to eat around, specially Indian restaurants. The whole area is a tourist area, however. As such, food around is mostly overpriced.
The room itself is decent. We stayed in the main wing, and the rooms are a little bit dated. Cleanliness is only ok. After making up the room, it's still not as spic and span, as you can see that parts of the floor are still a little dirty or not well cleaned.
Breakfast selection is good. However, it gets very busy (at least during the time we were there), and there are times where there is a long wait for waffles and eggs to be served on the buffet. When guests leave the breakfast table, I noticed that the dining placemat wasn't replaced by the staff, but only wiped. That's rather disgusting. They're better off not using placemats than recycling it from guest-to-guest, as some guests would put their used kitchen utensils on the placemat, or even their soiled napkins and watermelon seeds from their mouth on it.
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Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CRMAmbassadorBkk, Guest Relations Manager at Ambassador Hotel Bangkok
Responded 1 Feb 2020
Dear Philipplim Greetings from Ambassador Hotel Bangkok! We want to extend our sincerest apologies concerning all the issues that you have faced. We value your opinions and would like to thank you for bringing this to our attention. We hope this experience will not impair your trust in the Ambassador Hotel and that you will give us the opportunity of welcoming you again. Sincerely Yours, Hathairat Talam Customer Relation Manager
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My partner and I had a late check in at The Ambassador Hotel in late December 19. The reception was polite however our room had been mistakenly allocated to someone else. To fix the problem, the reception clerk gave us an upgrade. What a pleasant mistake. The room was very comfortable, clean and with good facilities. The hotel is close to the BTS Sky train. The staff are friendly and the breakfast was varied and good. We would recommend the Ambassador Hotel to westerners seeking mid ranged accommodation at a fair price. (Given that the Christmas period is more expensive in Bangkok generally). Note, there are many Indian guests at this hotel who have their own "unique" manners at breakfast.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CRMAmbassadorBkk, Guest Relations Manager at Ambassador Hotel Bangkok
Responded 8 Jan 2020
Dear Peter M Thank you so much for choosing to stay with us and taking your time to share your recent experiences feedback on TripAdvisor. We are delighted to read that you had a pleasant stay with us . We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. Thank you once again and we wish to have another opportunity to welcome you back again.. Sincerely Yours, Hathairat Talam Customer Relation Manager
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This hotel is quite large and beautiful, but management is not taking care of a number of issues, which I think can be improved upon. Consequently, I rated it as mediocre. These are the issues I identified at the hotel:
1. WiFi logs you out after about 30 minutes. Consequently, you have to log back in. This is ridiculous! This happened repeatedly.
2. The breakfast manager kept hounding me for 3 days about my friend and I not being identified in rooms with a free breakfast. The 2nd time he did it (again, while I was eating), I told him to not bother me until I had completed my meal. In effect, this screw up should have been immediately taken care of on our first day at the hotel. Instead, this happened for 3 consecutive days.
3. During breakfast, a cook with a seemingly bad attitude - gave both my friend and I dirty looks and got upset if we requested an omelette to order versus the ones that had been sitting in a hot buffet plate for who knows how long. Why in the hell would you have specific bowls for cut ham, tomatoes, onions, mushrooms, etc., if they weren't there for specific omelettes to order? In short, that's his frickin' job. If he doesn't like his job - he should quit or be fired.
4. The person (female) manning the tour desk, near the hotel front desk had a bad attitude. Worse, some old lady from the Radisson hotel interrupted us while I was trying to negotiate a limousine ride and tour to Koh Chang. This idiot (also a tour person apparently) insisted that we walk almost a kilometer to the Radisson hotel to arrange my request there. Quite frankly, I felt taken advantage of and more important, why in the hell did I have to walk to another hotel to arrange a tour? The Ambassador hotel provides those services and I should have been accommodated there. Equally important, both females were pushy and rude. They should both be disciplined.
In conclusion, I will not stay at this hotel again. I have traveled to over 45 countries and this is one of the worst hotels I have stayed at.
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Date of stay: December 2019
Location
Service
Sleep Quality
Room Tip:Exercise room is extremely far away from many of the rooms. In effect, you can easily get lost...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CRMAmbassadorBkk, Guest Relations Manager at Ambassador Hotel Bangkok
Responded 27 Jan 2020
Dear blade3colorado, On behalf of the management and staff of the Ambassador Hotel, I appreciate your concern, interest and the time taken to bring these matters to our attention. The experience you have been through is unacceptable and I cannot apologise enough for this incident. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Unfortunately, the hotel does not provide any tour and we do not have tour desk counter. That desk is only Customer Relation to support the guest. The lady you were asking for help she tried to check and compare the prices with the travel desk for you so you can decide if you want to book or else you have to searching by yourself We are sincerely apologise if our intention made you feel disappointed. Please rest assured that we have taken serious note of your comments and we will strengthen our focus on our training in these specific areas. We hope this experience will not impair your trust in the Ambassador Hotel and that you will give us the opportunity of welcoming you again. Sincerely Yours, Hathairat Talam Customer Relation Manager
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Im stay here as state quarantine for 14days since we arrived we received a very warm welcome from staff and assistance with our luggage.
The room was decent size and provide all necessary you may need hair dryer, safety box, dental kit,2 paxs of water(24btl) etc.
Food is the highlight!! Complimentary food provide 3 times per day which very delicious, authentic Thai food you couldn’t ask for more! Shout out to all brilliant chefs out there. I have to move the room during stay the bell man who helping me was so friendly and helpful unfortunately I didn’t get his name (351 to 310)
Thank you for all the staff it’s was a great experience during pandemic covid19 ,hygienic, safe and comfortable stay.
Great work please keep it up Ambassador hotel team!
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Date of stay: June 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Guest Services / Front Office at Ambassador Hotel Bangkok
Responded 21 Jul 2020
Dear kantichac Thank you so much for taking your time to share your recent experiences feedback. We are delighted to read that you had a great stay with us . We will share this review with our team as we know they take great pride in creating such wonderful stays for our guests and ensuring that they feel welcomed and well looked after. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Ambassador Hotel Bangkok. Sincerely Yours, Hathairat Talam Customer Relation Manager
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This hotel was booked for me by Unique Tours travel agency. It turned out to be our worst accommodations for the entire 18day trip to Thailand, Cambodia, and Vietnam.
Upon checking in, we were told that they did not have our king bed room and we would have to stay in a twin room. Once we got to the room, we found it was small, old, dirty, and loud. The hallways smelled of smoke. We could hear our neighbor sneezing and coughing. The beds were hard. We found extensive mildew and hair in the bathroom.
We contacted our tour agency to complain. After 2hours of back-and-forth and waiting in the smokey hotel bar, they were able to “find” a king bed available. But the best option the hotel could come up with was to put us in a slightly newer room in the tower, for an additional $37/night charge. They allowed me to check this room before confirming the “upgrade”. This room was only slightly better than the main wing. I can say at least it was clean-ish, and no cigarette smell in the hallway. It was still old and there was still mildew.
We decided to cut our losses and book a room at the Westin. This turned out to be the best decision we made the entire trip.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CRMAmbassadorBkk, Guest Relations Manager at Ambassador Hotel Bangkok
Responded 5 Jan 2020
Dear DAnderson03, First of all Thank you for taking the time to give us a feedback on your recent experiences. Please accept our sincerest apologies that your experiences stay which was not up to your expectations . With regards to your comments and feedback and we are pleased to learn from you, please be assured that we do value all guest comment and your comment has been forwarded to management team as well as concerned department for further improvement. I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel. Sincerely Yours, Hathairat Talam Customer Relation Manager
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Pros - Location. Lots of stuff to do and restaurants in the area. The main areas of the hotel are very nice and well maintained Cons- the pictures are very deceiving. The main wing rooms are very very dated and the hallways smell like smoke. We were glad we were only here for 36 hours to get over the jet lag, otherwise we would have been very disappointed with this hotel. When we arrived they said our room was ready and when we got up to the room the door was wide open. We began to freshen up after our 24 hour flight and one of the cleaning staff opened our door without knocking and walked in on us. We never received any apology from management on this. Finally upon checkout we had the concierge get us a taxi and they were supposed to tell the driver where we were going and to use the meter. The driver told us he couldn’t use the meter and starting haggling with us on the price. Overall the location is great, however be very wary of the rooms as they are not what they are advertised as.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CRMAmbassadorBkk, Guest Relations Manager at Ambassador Hotel Bangkok
Responded 8 Jan 2020
Dear Mr.jonathanj5588, On behalf of the management and staff of the Ambassador Hotel, I appreciate your concern, interest and the time taken to bring these matters to our attention. The experience you have been through is unacceptable and I cannot apologise enough for this incident. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Please rest assured that we have taken serious note of your comments and we will strengthen our focus on our training in these specific areas. We hope this experience will not impair your trust in the Ambassador Hotel and that you will give us the opportunity of welcoming you again. Sincerely Yours, Hathairat Talam Customer Relation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I think it is one of the oldest hotel in this area. The good news is the area is going through a lot of renovation. We stayed at the tower building (as suggested by friends who stayed here earlier) and the room was very specious. We took a twin bed room and booked for 3 adults with breakfast. Reasonably priced during peek season of end of December 2019. We explored many parts of the hotel and found they have so many halls, shops, restaurants, pool, gym, leisure places. But the nightmare was the breakfast time. It was just packed. You will have to hunt for space if you come around 9 AM. The staff were struggling to refill. In fact, I saw some items ran out even before time. They have space, if they arranged smartly and increases some counters, they can arrange better. Fortunately/ Unfortunately, it is a favorite hotel of Bangladeshis and Indians.
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Date of stay: December 2019
Location
Cleanliness
Service
Room Tip:Tower Building as I was told
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CRMAmbassadorBkk, Guest Relations Manager at Ambassador Hotel Bangkok
Responded 14 Jan 2020
Dear sammanzurhkhan, Thank you so much for choosing to stay with us and taking your time to share your recent experiences feedback. We are delighted to read that you had a pleasant stay with us and please accept our apologise for the inconvenience at the breakfast time. We will share this review with our team to improve our services and to make the guests feel more comfortable stay with us Thank you once again and we wish to have another opportunity to welcome you back again.. Sincerely Yours , Hathairat Talam Customer Relation Manager
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if you can bear with the staff attitude and untidy rooms then in terms of location and lower price this hotel is perfect . The 1st time i had stayed was from 1-4th Jan 2020 they took Bath 1000 from me for early check in and they made me wait for 2 hrs to give the room . every time i had they said 25 mins more and they took 2 hrs more . what was the point charging early check in charges .then i complained to the manger on duty and i git the room in like 5 mins . I guess they are racist they have a very diff attitude towards indian as i saw for other guest like Europnes or Americans they very extremely polite . then again i check in on 7th and check out on 8th Jan 2020 they gave me room 734 , i was specific that i need King size bet but the joined 2 small beds and told us this is king size bed , there was balcony in the room which was very unkept , shower was working like a tap . i check in at 1am and had to leave at 10 am next days what to coplain to them worst is the staff attitude , hate it
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip:rooms are outdated and the balcony was not cleanse , toilets needs to be renovated
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CRMAmbassadorBkk, Guest Relations Manager at Ambassador Hotel Bangkok
Responded 20 Jan 2020
Dear preraks2013, Greetings from Ambassador Hotel Bangkok! We want to extend our sincerest apologies concerning all the issues that you have faced. We value your opinions and would like to thank you for bringing this to our attention. We hope this experience will not impair your trust in the Ambassador Hotel and that you will give us the opportunity of welcoming you again. Sincerely yours, Hathairat Talam Customer Relation Manager
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When my friend and I were going to the pool at the hotel to relax and take a swim, we were met by loud bird noises and quickly found out why. This hotel has different types of exotic birds caged by the pool area. This is absolutely disgusting. These birds are supposed to be out in the wild and not in small cages where they can barely move around. Seeing this made us sick to our stomachs and ruined our experience at Ambassador Hotel Bangkok. If these poor exotic birds being held captive, by some weird reason, doesn’t make you rethink visiting this hotel, the loud bird noises will probably make you change your mind about staying here. The exotic birds makes loud noises throughout the day, expressing how miserable they are in these small metal cages. To Ambassador Hotel, Bangkok - I highly recommend you to set these birds free or find a sanctuary for the birds that sadly can no longer be set free into their natural habitat.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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