137 Pillars House
2 Soi 1, Nawatgate Road Tambon Watgate, Chiang Mai 50000 Thailand
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Room & Suite (336)
Dining (203)
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About
#13 of 702 hotels in Chiang Mai
Location
Cleanliness
Service
Value
Travellers' Choice
This luxurious 30 suite boutique Hotel is built around a colonial teak homestead built in 1880s. It is located in a leafy residential enclave a few minutes walk from the historical Wat Gate Temple, Ping River and boutique shopping area. Four stunning suite types range from 70 -135 square meters; two with small private pools. Tiled verandas, cane shades, rattan furniture and free standing Victorian baths are reminders of days gone by, blend with modern facilities including outdoor gardens showers, flat screen televisions and wi-fi. A range of bespoke dining options include the Jack Bain's Bar, Parlor, Wine Cellar, The Dining Room, Palette, Kitchen and Private Dining, using organic ingredients from the Hotel's garden.Recreation facilities include the Spa, Gymnasium and Swimming Pool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle tours
Walking tours
Babysitting
Valet parking
Wifi
Outdoor pool
Yoga classes
Personal trainer
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Board games / puzzles
Children's television networks
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Mosquito net
Non-smoking hotel
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, Chinese, Thai
Location
90Good for walkers
Grade: 90 out of 100
52Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
Contact
2 Soi 1, Nawatgate Road Tambon Watgate, Chiang Mai 50000 Thailand
Name/address in local language
Getting there
Car HireSee all Chiang Mai car hire
1533Reviews19Q+A100Room tips
Reviews
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Every detail about this ideally located sophisticated jewel is perfect from Toto’s professional personal butler assistance, the dreamy bedrooms, gorgeous gardens and discreet but graceful service. Would love to return Chris & Katie from Shropshire - England
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
After three long years away from Thailand, due to the pandemic and Covid restrictions, we returned in October. We didn’t have to think twice to know exactly where we wanted to stay in Chiang Mai. We’ve stayed at 137 Pillars House a number of times, and it’s never disappointed. Many hotels have a problem with consistency over a period of years, but not this one. If anything, it’s grown better. For me, the moment of walking into the quiet, tranquil grounds is an aesthetic pleasure, which continues in the rooms and public areas. The al fresco area of the bar, contained in the 19th-century East Borneo Company building, is extraordinarily beautiful. I’ve never ceased to be amazed that not more guests take advantage of their Happy Hour, if only to have an excuse to sit and soak up the atmosphere! To us, it’s important to stay at places where the staff members are well treated by management. At 137, the busy GM, Anne, is never too hurried to stop for a brief talk, and multiple staff members have told us how much they love Khun Anne. And unlike some five-star hotels where we’ve stayed in Thailand, the warm smiles of the staff here are genuine. We now consider our several-time butler, Toto, to be a friend. We also enjoy the other guests at 137 Pillars House. I was intrigued by the sweet smiles and shy greetings of one impressively stylish young Thai couple, daily dressed in amazingly unwrinkled linen haute couture. Most guests we’ve encountered there lack the self-importance we’ve witnessed in so many other luxury hotels’ guests. It seems at 137, we’re all there for the serenity.…
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Date of stay: October 2022
Rooms
Service
Sleep Quality
Room Tip: All rooms are lovely
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
First the good. The place is optically an oasis, gorgeous gardens, green spacious, wide and relaxing. Serene, an amazing retreat in a city the likes of Chiangmai. The room is divine, comfortable and quiet ( if nobody above you is stomping around on the hardwood floor) The adjacent private terraces are ideal, the bathroom, the outdoor showers, the waterpressure, this all is top notch. What we also liked was the whatsapp communication with our butler who was always on call to arrange anything we needed. Amazing service. Unfortunately since we are paying an absolute top price here, comparable to let's say the Waldorf in Bangkok I'm gonna have to compare it to places of the latter category. This place could be one of the absolute top-hotels in Thailand but unfortunately it's not. First of all the staff. All of them are sweet and well willing. But the service is high peaks and low valleys. At breakfast when the GM is not around they hang around in groups to chat and scatter away if you approach them. Some of them remove an empty plate from your table in super slow motion as if it's a golden Fabergé egg, some of them remove everything constantly if it's too empty for their liking. Most of them don't understand a thing if you go off script. The pool girl one day couldn't understand anything about my question when the sun would hit the pool or when it was in shadow, leaving both her and me embarrassed. This happened a lot. What we also didn't like; the coffee. Machines need an overhaul, recalibration and cleaning, and the staff needs a coffee making class. Such a shame we had some awesome coffees in the areas close to the hotel but basically after breakfast had to flee the place just to have a decent coffee. A lot of the hardware needs replacement, especially around the breakfast station; the mirocwave, toaster and yogurt fridge had their best years. Breakfast in itself was decent, but all in all a bit poor in selection compared to every other 5* hotel in Bangkok. Incomprehensibly they don't make the juicing station a starring feature of the breakfast and man it full time, the customised veggies/fruit juices it produced were an absolute highlight of the breakfast. One thing absolutely diminishing the serenity of the grounds was the terrible art put on pedestals all over the place, accompanied by dodgy stands with plasticised QR printouts for more information. Dated and badly curated. Put some nice vases with floating lotus flowers and it's 10 times more relaxing than this overwrought "decoration". And talking about decoration, it seems like the Xerox machine worked overhours to print out some copies of old black and white pictures that hung neatly framed in our room. Especially if they hang exact duplicates next to each other. ( Bathroom 14) Find an old botanical book and frame the pages instead, it can be so easy. Since im only awarding three out of five I need to elaborate a bit more; The restaurant was just like the clientele, old. The menu was a bunch of safe Western hotel options and nivellated Thai dishes. The taste was mediocre at best, how is it possible with a kitchen as fabulous as the Thai kitchen? The wine list was also snooze fest. Again this place could rock but it was comatose. Lastly my pet peeve, check-in or check-out. These moments book-end your experience and especially the check-in sets the tone. We were seated in the spa area to wait as it was too busy. 2 meters across from us sat a freely massaged couple in bathrobes awkwardly avoiding our smelly presence after travelling for almost a full day. Some more awkward waiting could have bee avoided to just bring us to our room and deal with the formalities at a better time. Also when we finally had dinner in the restaurant a front desk employee rushed in for my autograph at the moment food was being served not able to explain why he needed my autograph pronto. I went back in-between course to explain my annoyance. Just come back at a better time, don't take the fork out of my mouth just because it fits your timing. Shortly; amazing potential. BUT needs major overhaul, modernisation, staff classes. new chef, new menu. New art direction. Im sorry to say that I will definitely not come back for this price. The staff need also need tighter direction; you cannot put a girl next to the pool that doesn't understand the question when the su hits the pool. You cannot put your smelling guests at check-in at the waiting seat in your spa area across fro a young couple in their bathrobes awkwardly staring at the smelly newly arrived. You cannot stom into the restaurant to have some forgotten checkin document signed at the moment food is being served. And about that restaurant, another slight disappointment. Unimaginative dishes, a dated wine list. Nothing exciting or exuberant of modern by far. Safe options for the mainly senior clientele. Everything breaths old in this place.…
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Anne Arrowsmith, General Manager at 137 Pillars House
Responded 1 week ago
Dear dawern, Thank you for praising the positive aspects about the hotel and for pointing out areas of your stay where we fell short of expectations. Our aim and desire is to please every guest, hence we are disappointed that we disappointed you and will most certainly use your feedback as teaching moments and training topics.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is truly an excellent hotel. We've been disappointed by other hotels in Chiang Mai, but this is a genuine luxury property. We were traveling with two small kids, and even though this hotel isn't exactly optimized for that mode of travel (no kids club etc.), we thoroughly enjoyed our stay and will absolutely return. Food was great, waiters understand food allergies and everyone is so attentive - rare to see this level of attention to details. Location makes it quiet yet walkable to city center.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Anne Arrowsmith, General Manager at 137 Pillars House
Responded 1 week ago
Dear Peter E, It was our pleasure to welcome you and your family to Chiang Mai. We are thrilled that you enjoyed your stay and delighted to learn of your return. Thank you and we stand ready to assist with future needs.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brielle C wrote a review Dec 2022
We went as a family of 4, three in our twenties and one mom, and we absolutely loved our time at 137 Pillars. We attended the NYE gala and were smiling, laughing and dancing the entire night. The staff is so attentive, thoughtful, and lovely. The accommodations are gorgeous - especially the large outdoor showers. The food is so fresh and delicious. Every aspect of our stay was well planned, including the delicious smelling bug sprays we are now all obsessed with. Our personal staff member Toto suggested the most perfect shopping day and set us up with rides and helpful directions. Anne the GM was so wonderful to speak to and spend time with at the gala. The passion fruit margaritas by the pool were divine. The daily atmosphere of this place is serene and the surrounding area is walkable and has lively restaurants and shopping to get a taste of the local experience. We’re only just on our way out and we already miss the people and this beautiful place. A must go! …
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Anne Arrowsmith, General Manager at 137 Pillars House
Responded 4 weeks ago
Dear 612briellec, WOW, what wonderful words. Thank you. It was a joy meeting you and having you light up our New Years Eve event. Thank you for getting all of us on our feet and all ages and nationalities dancing and partying together. The margaritas are ready for your return as are the team. Cheers and happy, happy 2023.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an amazing stay here! It’s a small luxurious boutique hotel, very charming and the service is excellent. The rooms are amazing. Toto made our stay particularly special and was always available. Would highly recommend staying here!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Anne Arrowsmith, General Manager at 137 Pillars House
Responded 4 weeks ago
Dear janishs2017, Huge thanks for choosing to stay at 137 Pillars House. We are all thrilled that you had an amazing stay and thank you for highly recommending us. Wishing you a wonderful happy, healthy and adventure filled 2023.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed here for our honeymoon. This, by far, has been the best hotel we have stayed at. The staff was amazing and the service was exceptional. They pay attention to every detail, from the dining experience to room service. Our butler Ray was incredible. He booked every massage, transportation, and excursion for us. He was constantly available no matter the time of day. He made our experience that much better. Would highly recommend this hotel to anyone.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Book transportation to and from the airport through the hotel. Although more expensive, worth the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Anne Arrowsmith, General Manager at 137 Pillars House
Responded 22 Dec 2022
Dear Ofnejsbc, It was an honor to play a supporting role in you recent honeymoon and to welcome you to 137 Pillars House. Thank you for you kind words and for sharing your experience with Tripadvisor audience. Sending you Seasons Greetings from all.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After covid we returned to Thailand to visit/support our favorite places, so we chose to spend six nights at The Pillars. It was just as we remembered, a quiet oasis in the middle of Chiang Mai. It was a pleasure to have Toto as our butler and as always he did not disappoint with dining and excursion tips. It was also a treat to see Tae who we knew from David's Kitchen (now closed) as the food and beverage director. He and Toto were great in helping me with a surprise dinner on the lawn for my wife. We spoke at length with Anne Arrowsmith ( General Manager ) about how the Pillars were able to keep all their staff employed and all the difficulties of dealing with covid, while maintaining the high level of service that people are used to from 137 Pillars. I could go on about how fabulous our stay was, but I think what I said to my wife after our first night pretty much sums it up. I told her that when I laid down on the bed I felt as if I was being consumed by a Marshmellow....relaxed... …
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Anne Arrowsmith, General Manager at 137 Pillars House
Responded 22 Dec 2022
Dear chefemil, Reading and re-reading your words has provided the entire team such a wonderful boost to the day. We are filled with joy to know that all that's special about the people and this place we call home is experienced and felt by those who visit and revisit. Thank you and we look forward to welcoming you back to your Chiang Mai home soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chachacharlie wrote a review Nov 2022
Palos Verdes Estates, California84 contributions20 helpful votes
This is exactly what a luxury hotel should be. From the moment we were picked up by 137 Pillars at Chiang Mai airport we were treated with incredible hospitality. When we arrived at the beautiful property, they greeted us with a delicious tea at check in. We then met our personal concierge, Toto, who was a delight. He took us on a tour of the grounds and then to our gorgeous room. The room was incredibly well appointed and decorated, with great space and comfort. He also took care of all our transportation and gave us great recommendations for restaurants and things to do. When we went to the elephant sanctuary he even gave us a cute little tote with towels and bottled water for us to take. The breakfast was absolutely delicious, and every morning they had different items to try - a great way to start the day. Everyone at 137 Pillars was so kind and pleasant and so very helpful whenever we needed assistance (we purchased a large wooden Buddha statue and our concierge, Toto, took care of it and wrapped it in bubble wrap for us to bring home safely - just incredible service!) The grounds are beautiful, it's so nice and relaxing to walk among the gardens. My family and I left 137 Pillars happy and thankful for everyone there. Anne, the General Manager, came to introduce herself during breakfast one morning, she's lovely. She also asked our two boys, 9 and 10, to help her bring offerings to a small temple they have on property as well as to the typical Thai spirit house, also on property. A great learning experience for the our boys. All I can say is our stay at 137 Pillars House was a phenomenal experience.…
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Date of stay: November 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Anne Arrowsmith, General Manager at 137 Pillars House
Responded 22 Dec 2022
Dear Carlos V, It was a joy to meet you and your family and on behalf of the team, we send sincere thanks for choosing to stay at 137. It gives us such pleasure to learn that you enjoyed your stay and that Toto and the staff helped to elevate the experience. Warmest regards and good wishes for Christmas and the coming year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
137 Pillars House is a professionally run, well located hotel with comfortable, well furnished suites and the butler service (really a concierge) is very helpful. However, at the price charged, I expected wow factor but did not find it at all. Staff are professional, friendly and efficient but not exceptional for Thailand. The rooms are well furnished but in a corporate way - no individuality. When I booked, I intended to eat dinner at the restaurant (the menu looks very attractive) but there is no buzz around the bar or the restaurant the evening so ate outside both evenings. Breakfast is not of the standard it should be for a hotel of this price. All in all, it's not a hotel I would choose to stay at again but if you just want a very comfortable place to stay near the centre of Chiang Mai and don't mind the price then may be worth considering…
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Date of stay: November 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Anne Arrowsmith, General Manager at 137 Pillars House
Responded 27 Nov 2022
Dear michael9435, Thank you for sharing your thoughts regarding your recent stay at 137 Pillars House. We are naturally pleased and thank you for mentioning those aspects of your stay that met expectations but disappointed that the suite design and evening ambiance were not to your personal liking. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$461 - US$737 (Based on Average Rates for a Standard Room)
LOCATION
ThailandChiang Mai ProvinceChiang Mai
NUMBER OF ROOMS
30
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Frequently Asked Questions about 137 Pillars House
Which popular attractions are close to 137 Pillars House?
Nearby attractions include Elephant Parade House (0.3 km), Warorot Market (Kad Luang) (0.4 km), and Colour Factory (0.3 km).
What are some of the property amenities at 137 Pillars House?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at 137 Pillars House?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at 137 Pillars House?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at 137 Pillars House?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to 137 Pillars House?
Conveniently located restaurants include Tanita Coffee House, Woo Cafe & Art Gallery, and Vieng Joom On Teahouse - Chiang Mai.
Are there opportunities to exercise at 137 Pillars House?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does 137 Pillars House have airport transportation?
Yes, 137 Pillars House offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at 137 Pillars House?
Yes, dry cleaning and laundry service are offered to guests.
Does 137 Pillars House offer any business services?
Yes, guests have access to a business centre and a banquet room during their stay.