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Shangri-La Hotel, Chiang Mai

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Shangri-La Hotel, Chiang Mai
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1,788 Reviews from our TripAdvisor Community

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Showing 1,438: English reviews
Boise, Idaho
Reviewed yesterday NEWvia mobile

Stayed four nights and enjoyed every minute of great Thai hospitality. The people are absolutely wonderful , genuinely trying to meet your every need. Spacious rooms. Breakfast is superb with incredible variety. They still change the selection daily. Buffet dinner was also great. I really loved everything about this hotel. Good job, highly recommended.

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Helpful?
Thank sonostrov
Cooper City, Florida
Reviewed 6 days ago NEW

I can only say vey positive things about this hotel and it's awesome staff. The hotel is very clean. Rooms are large with great bathrooms and large picture windows with pool or mountain views. Great service from everyone; Starting with buffet breakfast at the Kad Cafe. Cappuccino and boiling water for tea waiting every morning served by a wonderful team....

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1Thank garasr
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear garasr, Thank you very much for this wonderful 5 stars review full of WOWS on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very...

Madison, Wisconsin
Reviewed 6 days ago NEWvia mobile

Our 5 days at the Shangri-La were wonderful. It's an oasis in downtown Chiang Mai, just a few minutes walk from the night bazaar and the old town. We would definitely recommend it. While several other hotels in the area have comparable prices, the Shangri-La felt more true to Thai culture in terms of its design aesthetic and location. The...

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Helpful?
1Thank pjdeisinger
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear pjdeisinger, Thank you so much for patronizing Shangri-La Hotel, Chiang Mai. It's a pleasure to read that our Horizon Club accommodations accorded with exclusive privileges, breakfast and cocktail hours, dedicated club team and more, made your stay memorable and also happy to hear that our exceptional location provided you the opportunity to truly enjoy the night market. My team...

Reviewed 1 week ago NEW

I recently spent 3 weeks in Northern Thailand on a motorcycle and used the Shangri La as a hub when in Chiang Mai. The whole team was very helpful but especially the GM Franz who enjoys motorcycles and was kind enough to go beyond the call of duty and suggest routes and places to stay in the region. A lot...

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Helpful?
Thank Oral D
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Oral D, Thank you so much for patronizing Shangri-La Hotel, Chiang Mai and for such an excellent review. We strive everyday to deliver the best experiences to our guests and extremely grateful when these are being recognized and makes us proud to be the part of this beautiful hotel and team. We look forward to the pleasure of your...

Singapore
Reviewed 1 week ago via mobile

I visited Chiang mai during the Lantern Festival 2015. Somehow I came to Shangri la is at the best location and I think I made the best decision of the trip so select this hotel. Never ever in my life I experienced such a service. Moreover staff went out of way to make our stay comfortable, specially for my infant....

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2Thank Sandyfriends
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Sandyfriends, Thank you very much for this wonderful 5 stars review full of WOWS on Shangri-La Hotel, Chiang Mai. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you and family...

Honolulu, Hawaii
Reviewed 1 week ago

is an older hotel so please no xpect the latest updates etc. very attentive staff and cordial huge lobby extending out as this was built bfore prices of land escalated here in CNX good location ,walking distance to some food places and near night mmarket which is not wat it used to be

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Helpful?
Thank Bern C
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Bern C, Thank you very much for this wonderful 5 stars review. We are all delighted to learn that your stay with us fully met your expectations and we will of course share your gracious compliments with the whole team. We all look forward to the pleasure of welcoming you again very soon. Yours sincerely, Franz

New York City, New York
Reviewed 1 week ago

The bad - the rooms and grounds were dated and there was a mustiness to the room that could be smelled throughout the hallways and parts of the lobby (maybe the carpeting needs a thorough cleaning?). I think the hotel staff could do without the cheesy outfits/colors, especially if they want to be considered a 5 star resort. Ah, and...

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Helpful?
Thank shaggy222
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear shaggy222, Greetings from Shangri-La Hotel, Chiang Mai. I'm glad that you found the room comfortable, clean and spacious. At the outset, I would like to take this opportunity to thank you for your recent constructive review of our hotel and please accept my sincere apologies that our concierge service was not satisfactory. shaggy222, please rest assured that I am...

Sydney, Australia
Reviewed 2 weeks ago

This is a lovely resort with well-kept grounds and a large pool. The suite we had was spacious although getting a little dated in appearance and furniture. The staff was very friendly and accommodating but the thing that was not so pleasing was the somewhat- miserable offering in the Executive lounge. If you are a drinker, then you will be...

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1Thank amberlower
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear amberlower, Thank you sharing your experience during your recent stay with us. I'm glad that you found the suite comfortable, clean and spacious. We are also pleased to read that you liked our amazing pool set amidst lush tropical gardens and that you could benefit from the extensive array of our beautiful hotel. I look forward to welcoming you...

Singapore
Reviewed 2 weeks ago via mobile

Staff are supered, from door man ,concierge to guys from the executive lounge all are very motivated, friendly and helpful. Gave good advise on where to go, shop and eat. Perhaps if the kids club could revamp a bit, it would definitely attracts more young ones & families.

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1Thank Luidaddy
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear Luidaddy, Thank you for taking the time to share a review with us on TripAdvisor and thank you for your great compliment to our employees and service we provided. At the same time, your comment on kid club has been noted with special attention. You may be rest assured that this feedback has since been shared with the concerned...

Chicago, Illinois
Reviewed 2 weeks ago via mobile

Great service and just beautifully appointed hotel. Horizon Lounge is worth the extra charge. Fabulous happy hour and great staff, especially the manager, George. Definitely stay here again! On arrival agent took us to lounge and then to our room personally. Hotel very secure although area and all of Chiang Mai is very safe Enjoyed Saturday and Sunday markets and...

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Helpful?
Thank bbetten
FRichter_GM, General Manager at Shangri-La Hotel, Chiang Mai, responded to this review

Dear bbetten, First of all thank you a lot for being our guest and taking some time to write such a lovely feedback! We really appreciate it and find it very helpful and motivating to receive such a review which confirms us that our guests are happy. It is very nice to hear that we could fully complete your expectations....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Ideally located on Chang Klan Road, the Shangri-La Hotel, Chiang Mai is within easy walking distance of the city's famous Night Bazaar. Situated in a lush garden setting, the hotel is just a 10 minute drive from Chiang Mai International Airport. It also enjoys close proximity to fascinating museums, cultural centers, and Chiang Mai's numerous temples, shops and boutiques. ... more   less 

Additional Information about Shangri-La Hotel, Chiang Mai

Address: 89/8 Chang Klan Road, Chiang Mai 50100, Thailand
Region: Thailand > Chiang Mai Province > Chiang Mai
Price Range: $229 - $467 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Chiang Mai 5*
Number of rooms: 281
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Shangri-La Hotels and Resorts, Cancelon, HotelsforEveryone, Priceline, Booking.com, Travelocity and Jetsetter so you can book your Shangri-La Hotel, Chiang Mai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Chiang Mai
Chiang Mai Shangri La
Hotel Style:
#4 Business Hotel in Chiang Mai
#10 Spa Hotel in Chiang Mai
#11 Luxury Hotel in Chiang Mai
#11 Family Hotel in Chiang Mai
#13 Romantic Hotel in Chiang Mai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Chiang Mai staff and other travellers.
18 questions
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Aberdeen, United Kingdom
10 months ago
Melbourne
Kuala Lumpur, Malaysia
3 months ago

See all questions (18)

Questions? Get answers from Shangri-La Hotel, Chiang Mai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing the pool”
 of 5 bubbles garasr, 3 Dec 2016 | Read review
“Can't really go wrong.”
 of 5 bubbles xavierwright, 22 Nov 2016 | Read review
“Would go for the club room next time on the higher floor.But saying that the Deluxe room was very big bathroom was large.”
 of 5 bubbles 459annemariew, 21 Nov 2016 | Read review
“Horizon Club worth the exra”
 of 5 bubbles Photo-Pete, 20 Nov 2016 | Read review
“Mountain view side is good also quiet, higher floor has better view”
 of 5 bubbles Tp0n, 16 Nov 2016 | Read review
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