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Husband and I returned to this hotel after enjoying a wonderful stay two years ago. This time we brought our two children and my parents-in-law. And as expected, it was another wonderful stay!!!
We had a seamless experience from booking through the phone, booking reconfirmation...More
After our overnight train journey from Bangkok with friends it was very kind that the hotel was able to give us our rooms. My Daughter was delighted with her Snoopy duvet cover on the extra bed (changed to a Princess theme duvet after a few...More
1 Thank steveamcb
Response from Gabriele L, General Manager at Shangri-La Hotel, Chiang MaiResponded 3 May 2018
Thank you so much for staying at Shangri-La Hotel, Chiang Mai and for sharing your recent feedback.
I am glad to read that you and your family had a wonderful stay with us, and that you were particularly impressed with the genuine hospitality...More
All staffs in the hotel are enthusiastic and helpful. They support us to get transportation to our destination. And you can easily get medical care here. But it will be better, if there is a library or somewhere can study and read. The table in...More
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The stay was just pleasant and the staff most friendly. The Chinese restaurant is two star Michelin and the food is just amazing. The pool was warm and cosy. The breakfast had a great selection. Overall an amazing stay
We've stayed at Shangri-la several times and they have consistently provided very good value for money. This time, when we arrived, our room was surprisingly not meticulously cleaned and there was some trash items left from previous guests. When we brought to the attention of...More