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Mercure Pattaya Hotel

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#34 of 441 Hotels in Pattaya
Certificate of Excellence
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1 room 2 adults 0 children
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Mercure Pattaya Hotel
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1,185 Reviews from our TripAdvisor Community

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Showing 871: English reviews
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Chicago, Illinois
Reviewed 1 week ago NEW

Stayed here for only 1 night. Only stayed one night as it was booked solid the night afterwards. Check in was a breeze even though the credit card machine was broken. The room i was provided was with twin beds even though I reserved a queen sized bed. The check in personnel wasn't remorseful in the mistake nor willing to...

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Helpful?
Thank Irvan S
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Ivan S, Thank you very much for your recently stay with us and taking the time to share your comments on TripAdvisor. I am sure that your feedback will help us to continuously improve the quality of our service. We hope to welcome you back to Pattaya in the near future. Best regards, Jeerapong Hantulah Resident Manager

Reviewed 2 weeks ago via mobile

From the moment we arrived we where creative with smiles and happy faces. Reception ,housekeeping, room service restaurant staff,bar staff everybody was very very friendly. We were staying in a corner suite overlooking the pool ,room was very spacious and housekeeping did a the great job cleaning it everyday. Room service is amazing also the breakfast is a very big...

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Helpful?
Thank LeonLie1978
MercurePattaya, General Manager at Mercure Pattaya Hotel, responded to this review

Dear LeonLie1978, Your feedback is very much appreciated, especially on a Monday morning to start the week on a positive note. Thank you again for your time and look forward to welcoming you back in the near future. Best regards, Gerald H. General Manager

Cardiff, United Kingdom
Reviewed 2 weeks ago

I have stayed at this hotel quite a few times. The rooms are very good, with large comfortable bed and adequate bathroom. The Pool is large for a Thailand Hotel and bathed in sunshine for several hours each day. The Friday night (meat) buffet is to die for. A Eat as much as you want Buffet with starters, mains and...

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Helpful?
Thank Phil G
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Phil G, Many thanks for your positive comments and excellent rating. I am happy to read that you have satisfied stay and we look forward to welcoming you back to Pattaya very soon. Kind regards, Jeerapong Hantulah Resident Manager

Melbourne, Australia
Reviewed 2 weeks ago via mobile

Always pleasant stay at Mercure as like my second home! Room was cleaned by Malee and Noy, Every day just got smiles from them and say hello it make my day so great! Very much enjoy at the pool plenty of sunbath and great service from staff, especially Tom and Kaew at Front desk who look after me when I...

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Helpful?
Thank Tom L
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Tom L, Many thanks for your positive comments. I'm happy to read that you had enjoyable stay with us and I will share your kind wards with our team. I'm sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We look forward to...

Melrose, United Kingdom
Reviewed 3 weeks ago

Hotel is tucked away in a back street just along from the main biz, which means it is lovely and quiet and peaceful. Rooms very comfortable and well stocked with tea and coffee, and occasionally a small box of chocolates. Nice touch! Breakfast catered for all tastes, Asian, European and Russian. It was very good, and we were treated most...

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Helpful?
Thank JoyceSp
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear JoyceSp, Thank you very much for your excellent rating. Thank you very much for your recently stay with us and we are most grateful to hear that our overall quality of service and facilities met your expectations. I will also share your kind words with our entire team and surely that your feedback will serve as an encouragement to...

Singapore, Singapore
Reviewed 3 weeks ago

The Hotel is set in a quiet road behind the Avenue Mall and is nicely close to all amenities. Reception was good with a speedy check in despite being busy and the staff were very polite. The rooms although not very large are well appointed with all the usual facilities, the bathrooms again are small but perfectly usable. The lounge...

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Helpful?
Thank TetleyPete
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear TetleyPete, Many thanks for your positive comments. Thank you very much for your recently stay with us and we are most grateful to hear that our overall quality of service and facilities met your expectations. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Reviewed 3 weeks ago

Enjoy Stay here. Less than 10 mins walk from the pattaya beach. Pool and poolside loungers provided a great place to relax. Friendly staff and customer accommodating with. Good sport lounge and chill out inside the hotel. The only few things that need to improve : Our bed sheet torn and telephone operator communication skill need to improve.

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Helpful?
Thank dtsp
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear dtsp, Thank you very much for taking the time to share your comment with us. Apologies for unfortunately experience, please rest assure that we will be addressed with all teams level, to further improve our products and services. Once again thank you for your compliment regarding to our staff service and hope you to welcome your next visit to...

Auckland, New Zealand
Reviewed 4 weeks ago

you cannot fault the hotel as i have stayed there for many years when i come to Pattaya and will do so every time i do come back here as long as it is there thanks again for your high serivce from all sections of the staff regards to all

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Helpful?
Thank briandudley
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Briandudley, Thank you very much for your positive comment. I'm happy to read that you had enjoyed your holidays at Mercure Pattaya and we look forward to welcoming you back to Pattaya very soon. Kind regards, Jeerapong Hantulah Resident Manager

Glasgow, United Kingdom
Reviewed 4 weeks ago

This was my second stay at the Mercure. The hotel is ideally situated for everything in Pattaya. 10 minutes from the nightlife of LK and Walking Street and the beach. It has the huge bonus of being on a very quiet street so ideal to rest and recover. The hotel features a beautiful relaxing quiet pool. For me, the best...

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Helpful?
Thank paulwebster03
MercurePattaya, General Manager at Mercure Pattaya Hotel, responded to this review

Dear paulwebster03, What a great start of the day to receive your compliments, already shared with our team during our morning briefing. Thank you very much and we all look forward to your third visit! Best regards, Gerald H. General Manager

Reviewed 16 February 2017 via mobile

The room was nice but don't touch any stuffs sealed in mercure logo if you don't wanna pay extra. The breakfast also not bad. The surrounding view was unfinished concrete building which make it a minus.

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Helpful?
Thank Uniek B
MercurePattaya, Manager at Mercure Pattaya Hotel, responded to this review

Dear Uniek B, Thank you for taking the time to share your comments with us and we hope to welcome you back to Pattaya in the near future. Kind regards, Jeerapong Hantulah Resident Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Friendly and accommodating, Mercure Pattaya Hotel is situated right in the heart of Pattaya, only a few minutes walk from the beach and next to some of the city's best boutiques and restaurants. The hotel features 3 outstanding restaurants, day spa, large free form swimming pool, fitness centre, business centre, Le Club lounge. A choice of 247 well appointed guest rooms complete with balconies feature a blend of contemporary and modern design. Each individual room is air-conditioned and equipped with a mini bar, international satellite TV, IDD telephone, personal in-room safe and Wi-Fi internet. ... more   less 

Additional Information about Mercure Pattaya Hotel

Address: 484, Moo 10, Pattaya 2nd Road, Soi 15, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Price Range: $60 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Pattaya Hotel 4*
Number of rooms: 247
Reservation Options:
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Also Known As:
Accor Hotel Pattaya
Mercure Pattaya
Mercure Hotel Pattaya
Hotel Style:
#15 Business Hotel in Pattaya
#22 Spa Hotel in Pattaya
#28 Luxury Hotel in Pattaya
#32 Romantic Hotel in Pattaya
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Pattaya Hotel staff and other travellers.
14 questions
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Adelaide, Australia
Melbourne, Australia

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Questions? Get answers from Mercure Pattaya Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a street view, where we could watch life go by with a wee drink on our balcony.Top floor also meant it was a lot quieter.”
 of 5 bubbles JoyceSp, 4 Mar 2017 | Read review
“The rooms at the rear of the hotel overlook the pool and garden but behind that is another hotel under construction (no noise)”
 of 5 bubbles TetleyPete, 2 Mar 2017 | Read review
“poolside view have a good view, opposite side view is ok (can see the sea about 1km away over rooftops).”
 of 5 bubbles justincF8799BK, 13 Feb 2017 | Read review
“try to upgrade if you can and get a bigger room”
 of 5 bubbles riggboy, 18 Jan 2017 | Read review
“The street is very quite so garden view or street view does not affect your rest the sun is on street side”
 of 5 bubbles ThierryD958, 3 Jan 2017 | Read review
5 of 5