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Novotel Ha Long Bay

Booking.comUS$70*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$151*
US$70*
US$71*
US$151*
US$70*
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Novotel Ha Long Bay
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806 Reviews from our TripAdvisor Community

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Showing 597: English reviews
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Reviewed yesterday NEWvia mobile

I just have vacation at NOVOTEL HA LONG BAY. When i came here very impress by bellman and receptionist here. They welcome us and check in for us very fast and very professional. Bring the luggage fast also. In the room very clean and modern. Breakfast not much food but coffe very nice. Check out good organization by reception manager....

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Helpful?
Thank khakhanhnhu
Reviewed 3 days ago NEWvia mobile

This hotel is well located, the rooms are well designed, everything is as perfectly clean as you would expect from a high-end luxury hotel. Where I felt it was lacking was in service. Most interactions, from staff to signage, were trying to sell things. In a truly luxury hotel, they just upgrade you to a nicer room if it's available....

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Thank Sarah G
Reviewed 5 days ago NEWvia mobile

Although only 4 stars standard but there isn't better hotel in HL so 5 stars for this hotel. The reception was helpful. I booked a nice trip around Halong Bay as their recommend. Thank you and will recommend this hotel

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Helpful?
1Thank Ashleyhillnn
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Ashleyhillnn, I'd like to personally thank you for the review and recommendation at the highest level of your recent stay with us! I am very glad to learn that you enjoyed our service and facilities. Your valuable feedback let us know how we're doing and truly does make a difference. I’m thrilled that you had such a wonderful experience....

Chester, England, United Kingdom
Reviewed 1 week ago

we managed to book a room here last minute as we needed somewhere to stay on halong Bay following a cruise trip. The hotel staff are pleasant and the hotel has all the ammenities you would expect. Rooms are clean and spaceous, pool was lovely and quiet. There isn't much to do in the area and there is a large...

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Helpful?
Thank babybrowncow
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear babybrowncow, Thank you for choosing our hotel as your accommodation during your recent visit to Ha Long Bay. We are delighted to learn that you like our room, swimming pool, the amenities and our pleasant staffs. However, we are well noted that beside of positives side, we would like to send our regretful apology for the inconvenience you were...

Inverloch, Australia
Reviewed 2 weeks ago via mobile

Spacious well designed rooms, comfortable, well appointed, and spotlessly clean with excellent views of Halong Bay. However, views are currently being impacted by major ground construction carried out on the foreshore. Check in and out was very efficient and dining room staff were friendly and professional. Especially, Tam who made us very welcome and assisted us in selecting items from...

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Helpful?
Thank Joe B
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Joe B, It is fantastic to read your review here on Tripadvisor. We are so happy to learn that you enjoyed our room and food. Your kind words have been passed on to our teams and particularly to Ms. Tam who made your stay a pleasant one. This will certainly motivate them to keep up the good work. Thank...

Chelmsford, United Kingdom
Reviewed 2 weeks ago

We only stayed here for 1 night and it was a cloudy day so never made the use of the swimming pool. We were upgraded to an Executive Room with a massive bathroom with a separate bathtub and a shower. We very much enjoyed our welcome gift and a welcome drink. We had 3 meals in the hotel and all...

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Helpful?
Thank BayernRulz
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear BayernRulz, Thank you for taking time to share with us about your experience at Novotel Ha Long Bay. We are delighted to learn that you enjoyed our Executive room and welcome drinks. Besides that, we are extremely sorry that you had encountered the issue of mosquitoes in the lobby and the pizza. Rest assure that we will review and...

Reviewed 3 weeks ago via mobile

Its not a new hotel, so nothing is modern inside. It seems all the decoration was done long time ago. In fact, being in halong is certainely to have a tour in the halong bay. The start point is far from the hotel. The view from the rooms could be better without the workshop facing the building.we didnt try the...

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Helpful?
Thank Elie M
gmnovotel, For and on behalf of the hotel management at Novotel Ha Long Bay, responded to this review

Dear Elie M, Thank you very much for choosing our hotel as your accommodation choice during your recent visit to Ha Long. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Kindly rest assured that we are revising this in regards of your comments to improve your food experience i...

Hamburg, Germany
Reviewed 3 weeks ago via mobile

We spend one night at Novotel Halong Bay. The ride from Hanoi took about four hours. It was an adventure of its own. But we expected a relaxed day at Holang Bay but with this hotel it is not possible. The check-in is not organised, very crowded. They try to sell you an upgrade for 44USD etc. We rejected, and...

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Helpful?
Thank Xinchen17
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Xinchen17, The warmest greetings from Novotel Ha Long Bay! Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short....

Melbourne, Australia
Reviewed 4 weeks ago via mobile

We stayed one night prior to our junk cruise. We were upgraded to an Executive Room which was large but dark floorboards and decor made it a bit gloomy. View was disappointing as it's dominated by a construction site. The pool was very average with no garden to speak of, so not a relaxing place to sit as the traffic...

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Thank Porters051
gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear Porters051, Thank you for taking your time to tell us your experience at Novotel Ha Long Bay. It is glad to know that you enjoyed the "hot stone massage" service. You great compliments to our staffs will serve as an encouragement to them who strive everyday to continuously improve the quality of our services. We hope to have your...

Reviewed 4 weeks ago

The location is perfect, there's a laundry mat 2 short blocks away. Lots a really cheap places to eat. The hotel was very modern, very clean, staff was eager to help with anything, service was great. Great place to get a massage, also very cheap

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Helpful?
Thank Raquela525
gmnovotel, For and on behalf of the management at Novotel Ha Long Bay, responded to this review

Dear Raquela525, We appreciate you taking the time to pass your feedback regarding your recent stay at Novotel Ha Long Bay. We are glad that your overall experience met your expectations. Thank you again for sharing your experience, we do hope to welcome you back again in the future. Safe travels, Novotel Ha Long Bay manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet. ... more   less 

Additional Information about Novotel Ha Long Bay

Address: 160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Region: Vietnam > Quang Ninh Province > Halong Bay
Price Range: $83 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com, Hotels.com, Hotwire, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Novotel Ha Long Bay reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Hotel Style:
#3 Spa Hotel in Halong Bay
#3 Luxury Hotel in Halong Bay
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ha Long Bay staff and other travellers.
9 questions
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Questions? Get answers from Novotel Ha Long Bay staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They all seemed similar”
Raquela525, 27 Apr 2017 | Read review
“best views at higher floor”
792yantot, 14 Feb 2017 | Read review
“Go to another hotel”
123JRF123, 17 Jan 2017 | Read review
“Request a room with a balcony well in advance.”
  • Halong Bay islands
MichealMacSuibhne, 20 Nov 2016 | Read review
“All rooms have fantastic views of the Bay. Ask for one with a balcony so you can take in the sites.”
347AdamK, 6 Oct 2016 | Read review
5 of 5
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US$70* /night
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AMOMAUS$151
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Prices are for 1 room, 2 adults
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