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Fraser Suites Hanoi

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78 Reviews from our TripAdvisor Community

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Showing 70: English reviews
New York, NY
Reviewed 31 May 2016

Situated in the heart of Tay Ho/West Lake, Fraser Suites is a phenomenal place to stay. While pricey, the amenities and service are above and beyond. Daily breakfast is included and it's delicious. Hanoi can feel hectic but Tay Ho, and the Fraser Suites compound, really makes you feel like you're in a private and quiet enclave. The rooms are...

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Helpful?
Thank nmider
Stevenloh, General Manager at Fraser Suites Hanoi, responded to this review

Dear Mr Nick Mider, Thank you for the positive feedback and taking the time to do the posting. We appreciate it very much. We pride ourselves for being one of the top leading full serviced apartment operator in Hanoi. Great location as Westlake has a scenic view of the lake and also an expatriate district with many shops and restaurants...

Ho Chi Minh City, Vietnam
Reviewed 15 May 2016

Self contained service apartments on West lake. Great location and excellent facilities - attached to a shopping mall with supermarket. The apartments have a play area and open green space for kids and a pool. 24hr gym is also very good. The rooms are well appointed and the staff are very helpful and always available to help and sincere. The...

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Helpful?
Thank Ashish K
Stevenloh, General Manager at Fraser Suites Hanoi, responded to this review

Dear Mr Kachan Ashish, Thank you for the kind comments and taking the time to post the feedback. The bouquet given to us about the services provided by our staff and the adjoining Syrena Shopping Center that caters to the residents and shoppers are all of the many points for you to consider when selecting this choice location on your...

Johannesburg, South Africa
Reviewed 27 April 2016 via mobile

We stayed 3 nights at the Fraser Suits over New Years. Great stay, beautiful and spacious rooms, great breakfast and friendly staff. A fantastic plus is the washing machine in your suite... And on the night (past midnight) I remembered to quickly so emergency laundry, I phoned for detergent which they brought up to the room with a smile. I...

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Helpful?
Thank DvzsJHB
Stevenloh, General Manager at Fraser Suites Hanoi, responded to this review

Dear Mrs Deirdre Van Zylsmit, Thank you for taking your precious time to post in the feedback after your stay with us at the Fraser Suites Hanoi , Vietnam. We are very pleased to know you have enjoyed the breakfast spread and complimented on our staff attentive services and also the washing machine is a big plus to help you...

Reviewed 27 March 2016 via mobile

Impeccable service from the Frasers team, especially tony, ruby from the front desk. The staff took initiative in looking up places for us to visit and even negotiated cab prices before we board. Good location for families with young kids like us as its away from noisy and heavy traffic old quarter. Plus the Syrena shopping centre that is attached...

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Helpful?
1Thank 293jasn
Stevenloh, General Manager at Fraser Suites Hanoi, responded to this review

Dear Ms Jas Neo, Thank you very much for taking your precious time to post the great positive comments about us during your recent stay at the Fraser Suites Hanoi, Vietnam.! Your nice bouquet for Ruby & Tony were communicated to them personally, and indeed comments like yours will spur them to serve our guests even more attentively and passionately....

London, United Kingdom
Reviewed 26 February 2016 via mobile

We had a split stay at Fraser Suites Hanoi around a trip to Ha long Bay and I have to say, this is a really polished outfit run with a very high level of professionalism. We had a laundry issue which the staff moved quickly and effectively to solve and checkin and checkout procedures were all excellent. Breakfast was very...

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Helpful?
2Thank Martin O
Stevenloh, General Manager at Fraser Suites Hanoi, responded to this review

Dear Mr Martin O'Rourke, Thank you very much for kind feedback to us during your recent stay with at the Fraser Suites Hanoi. Great comments like yours will definitely spur us to work even harder. As you mentioned because of the trip to Halong Bay and probably the timing was a little rushed, so you have enlisted assistance from us...

London, United Kingdom
Reviewed 9 February 2016

Stayed there for a few nights with my wife. An excellengt 5 star hotel. Very quite and tranquil which is something I needed in the evenings after the chaos of Hanoi streets. The suites are very spacious and clean. Satellite TV with all the channels you need, including Bloomberg and BBC. Very fast and reliable wifi. Soft beds and very...

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Helpful?
Thank Alex T
Stevenloh, General Manager at Fraser Suites Hanoi, responded to this review

Dear Mr & Mrs Alexey Tarasov, Thank you for taking the time to post your comments. We appreciate it very much and are most delighted to know that you have enjoyed your stay with us. We strive to provide the minimum basic standard of a clean and comfortable apartment for the residents and indeed we must have achieved them to...

Singapore, Singapore
Reviewed 7 February 2016

The property is very clean and comfortable. The service is what made it stand out! Conan the asst FO Mgr was extremely helpful in helping to arrange for transport and other matters. He speaks excellent English. The breakfast is wonderful, esp the beef pho! The facilities in the kitchen are great and one can certainly whip up a meal easily....

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Helpful?
Thank liquid_room
Stevenloh, General Manager at Fraser Suites Hanoi, responded to this review

Dear Ms Josephine & Mr Tan, Thank you for posting the comments. We appreciate it very much for the time taken to do so. Most importantly, you and family have enjoyed the stay with us. The nice bouquet to our staff - Mr Conan has been conveyed to him directly and he will be receiving an "Extra mile" reward for...

Reviewed 6 January 2016 via mobile

We had a 3 Night Stay at Fraser Suites hotel. The staff was super friendly and helpfull. There was a bus service to the old quarter which helped a lot, as it is too far to walk to the shopping and nice restaurants situated there. (From previous experience, we found hotels in the Old Quarter to be noisy, so enjoyed...

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1Thank Roald S
Stevenloh, General Manager at Fraser Suites Hanoi, responded to this review

Dear Mr & Mrs Smit, Thank you for your kind comments about our friendly and helpful staff services rendered while staying with us. Full serviced apartment stays like Fraser Suites Hanoi, are very well accepted these days for travelers and we are located in the WestLake area , Tay Ho district which is just about 15 minutes away by taxis...

Perth, Australia
Reviewed 4 January 2016 via mobile

We stayed here in the second week of our trip, having spent the first week in the heart of the old quarter. Tay Ho is only a $5/$7 taxi ride from the city centre but the ambience and pace of life are poles apart. The apartment is large and well laid out. The front desk staff were excellent and very...

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Helpful?
Thank Spackers18
Stevenloh, General Manager at Fraser Suites Hanoi, responded to this review

Dear Mr James Spackman, Thank you for the kind comments and taking the time to post the positive feedback. West lake district is predominantly an expatriate - living community area, and the taxi ride to the city is only about 10-15 minutes away. The hustle and bustle of the Old Quarter is definitely a far cry from Fraser Suites, where...

Reviewed 28 December 2015 via mobile

Very happy with the hotel staff. Helped book resto. Got cab. Very good service. Will book at this property again if i come back to Hanoi. Has an access to a small mall which is very convenient. Suitable for children to senior citizens.

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Helpful?
Thank Kenneth S
Stevenloh, General Manager at Fraser Suites Hanoi, responded to this review

Dear Mr Kenneth Sotingco, Thank you for taking the precious time to post in the positive comments after your stay with us. We appreciate it very much. With the adjoining Syrena Shopping Center next door , getting your basic necessities and gourmet shopping is very convenient. Indeed most suitable for the young and seniors on a vacation in Hanoi. We...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Babysitting

Additional Information about Fraser Suites Hanoi

Address: 51 Xuan Dieu Street | Tay Ho District, Hanoi, Vietnam
Region: Vietnam > Hanoi
Price Range: $169 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fraser Suites Hanoi 4.5*
Number of rooms: 170
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Also Known As:
Fraser Suites Hanoi Hotel Hanoi
Hotel Style:
#43 Luxury Hotel in Hanoi
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Questions & Answers

Questions? Get answers from Fraser Suites Hanoi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Thebone bedroom suites are tops”
 of 5 bubbles RobJen15, 13 Jan 2017 | Read review
“we booked 1 bedroom deluxe but they gave us president's room :>”
 of 5 bubbles Tradars, 10 Jun 2016 | Read review
“Ask for a studio along the outside of compound, adjacent to International SOS.”
 of 5 bubbles nmider, 30 May 2016 | Read review
“Larger suits have lake view”
 of 5 bubbles ashishk89, 14 May 2016 | Read review
“Major construction on one side of the building, heavy machinery still operating at 9 pm”
 of 5 bubbles Smith294265, 10 Nov 2015 | Read review
5 of 5