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Somerset Hoa Binh

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65 Reviews from our TripAdvisor Community

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Showing 42: English reviews
Nha Trang, Vietnam
Reviewed 6 September 2016

I am very satisfied with the service here from receptionist to room decoration, equipment and view I can enjoy quite time here for either holiday or business trip in comparison to international hotel I have stayed Somerset is one of the good one.

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Helpful?
Thank Linh T
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear Linh T, Thank you for your compliments of our serviced residence. I am glad to know that we have met and exceeded your expectations on almost all aspects of your stay. It is our pleasure to have you stay with us and we certainly look forward to welcoming you again in the near future. Sincerely, James LIM General Manager

Hanoi, Vietnam
Reviewed 20 August 2016

room is always clean and comfortable, maids and receptionists are true friends. they always understand what you need to know, what you want to be helped, the difficulties even before you ask for their help.

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Helpful?
Thank nguyentien2372
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear nguyentien2372 It has been our pleasure to have you stay with us. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards and hear compliments of our staff members. Your kind words will be shared with the team . Receiving...

Sydney
Reviewed 18 August 2016

I stay Somerset Hoa Binh from 13th -16th Aug. It is very big and good room. All staff is friendly and smile always. I feel very comfortable to stay there. I will come back for next trip. I will introduce to my friend also. It is very much value to stay in Somerset. It is international brand.

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Helpful?
Thank kingsleyjohne
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear kingsleyjohne, Thank you for taking to share with us your stay experience. It is great to have you stay with us. I am happy to hear that our team members have been helpful and friendly and you had a wonderful stay. Your compliments will motivate us to further improve our commitment to delivering good service. We really look forward...

Moscow-city
Reviewed 9 August 2016

My aunt found this hotel for our family (we were in 6), though we have relatives in Hanoi, we prefer to stay in hotel. It was quite modern, with all facilities for the family, it was worth staying. There was good WIFI there.

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Helpful?
Thank Anna A
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear Anna A, Thank you for giving us an excellent rating for your recent stay. It is great to have you and your family stay with us and we are extremely delighted that you had a wonderful stay. We are pleased to know that you like our family-oriented facilities such as indoor swimming pool and rooftop garden terrace and lounge....

Ho Chi Minh City, Vietnam
Reviewed 29 July 2016

Very nice room when I stay. receptionist is helpful and kind. I like to stay in there. The room is big. The room should have breakfast include, staff offer me to buy promotion can upgrade room. It is nice. But I stay only one night so I hope next time can buy.

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Helpful?
Thank vanthienn
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear vanthienn, Thank you for choosing to stay with us during your recent visit. We are delighted to learn that you like our serviced residence and you had a wonderful stay. Your kind words will be shared with the team and receiving such positive feedback from guests like yourself will certainly inspire us to continually improve our service delivery. We...

Singapore, Singapore
Reviewed 23 July 2016

Overall I had a decent stay. But the location is such a bummer. You just dont have anything nearby. Shuttle is limited. Probably better to stay somewhere else if you want to go out in free time. The apartments are pretty spacious and clean. Good size. Fast internet. Good tv channel. I made a mistake in my booking and so...

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Helpful?
Thank amitjain1512
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear amitjain1512, Thank you for taking time to share your stay experience. It is great to have you stay with us. We appreciate your feedback and are working with the team to improve the service. We hope to have the opportunity to serve you again. Sincerely, James LIM General Manager

Chennai
Reviewed 29 June 2016

Excellent facilities , superb staff. They care about everything and had a pleasant stay. Will be preferring the same place in case of travel to Hanoi again. Recommending to others as well. Placed in very good location with easy accessibility

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Helpful?
Thank balaiahs
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear Balaiahs, Thank you for giving us an excellent rating. It is our pleasure to be able to host you during your stay in Hanoi. We are extremely happy to know that you like our service and facilities and it was an enjoyable stay for you. Your kind words will be shared with the team and it will motivate us...

Hanoi, Vietnam
Reviewed 17 June 2016

This hotel has very good service from staffs. They're friendly, helpful... Location is not their strength. There's not many restaurants nearby, you will have to take a cab to go to some good ones. Anyway, I will return to this hotel, definitely.

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Helpful?
Thank truonggiangn219
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear Reviewer, Thank you for taking time to write this review and giving us a 5-star rating. We are happy to learn that you had a wonderful stay with us and you like our serviced residence. Your heartfelt words will be shared with the team. Your compliments inspire us to continually improve our service delivery. I am also glad to...

hong kong
Reviewed 20 March 2016 via mobile

Not the best Somerset we have stayed in. The lobby is terrible. The room design is austere in the kitchen and baths... I've stayed in better designed and warmer hospitals. The breakfast; a 3 at best. Service was inconsistent... You could get someone helpful, and then the next person was aloof. Kid's playroom was good though. We love Somerset service...

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Helpful?
Thank HongKongMarvin
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear HongKongMarvin, I am very sorry that we failed to deliver the experience that you have come to expect. As we are always keen to improve the services and products for better customer satisfaction, we will certainly take the feedback into consideration during our regular review. Thank you for sharing your observations and we look forward to welcoming you back....

Invercargill, New Zealand
Reviewed 5 November 2015

This was our first port of call upon arriving in Vietnam, the staff were very curtious and attentive. Even though it is off the touriust beatrn track, we really enjoyed the local people, not a westener in sight. we felt safe and ate well. the staffs recomendations for what to eat and where to go was spot on. our appartment...

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Helpful?
1Thank aoteroa66
James L, General Manager at Somerset Hoa Binh, responded to this review

Dear aoteroa66, Thank you so much for sharing your great review of your recent stay with us. It is indeed our pleasure to be able to be your host. I am very pleased that you have enjoyed every aspect of your stay from the facilities, amenities, cleanliness, location, safety and the friendliness of the staff. Your positive comments will motivate...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about Somerset Hoa Binh

Address: 106 Hoang Quoc Viet Street | Cau Giay, Hanoi, Vietnam
Region: Vietnam > Hanoi
Price Range: $109 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Somerset Hoa Binh 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#42 Luxury Hotel in Hanoi
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Questions & Answers

Questions? Get answers from Somerset Hoa Binh staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“15th to 21st floor , Road side”
 of 5 bubbles , 1 Nov 2016 | Read review
“I don't know....”
 of 5 bubbles kwansups, 8 Sep 2016 | Read review
“Somerset has another property - Lake front .be clear to the taxi guy on where to be dropped.”
 of 5 bubbles AnanthanMkrishnan, 22 Oct 2015 | Read review
“High floor, facing the river in a distant provides a more relaxing view than the street view.”
 of 5 bubbles VinaSG, 3 Sep 2015 | Read review
“Ask for a room as near as top floor for better access to lounge.”
 of 5 bubbles Hosang_China, 24 Aug 2014 | Read review
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