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Cinnamon Hotel

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#96 of 574 Hotels in Hanoi
Certificate of Excellence
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242 Reviews from our TripAdvisor Community

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Showing 203: English reviews
London
Reviewed 30 April 2016 via mobile

Great hotel in all aspects. Location is good to walk around most of Hanoi and the various sights. We were in the Basil room located in the 1st floor at the rear which was large and clean with complimentary toiletries and bottled water, along with earplugs. These were necessary due to the building work at the premises behind the hotel...

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Helpful?
Thank RichH75
CINAGRP, Quản lý bộ phận lễ tân at Cinnamon Hotel, responded to this review

Dear Carol and Richard, Thank you for sharing your lovely feedback following your stay with us in April. Moreover, it was also our hapiness to celebrate your honeymoon trip at our Cinnamon Hotel Hanoi. We are very proud to read your positive comments about your stay, particularly your kind words regarding the location, room’s facilities, breakfast as well as the...

Perth, Australia
Reviewed 29 April 2016

Found this little hotel on tripadvisor and was not let down. You can get a tuk tuk or taxi but we walked everywhere as it's a great location. All the staff are amazing, particularly Phoenix, who went out of their way to advice and help get the most from our trip. The cathedral bells were not intrusive and we soon...

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1Thank 214suze
CINAGRP, Quản lý bộ phận lễ tân at Cinnamon Hotel, responded to this review

Dear Susan and Victoria, We thank you for staying with us and sharing your kind and detailed comments. We are glad to know you had an enjoyable stay with us and that all from the hotel location, breakfast as well as the attentive service from helpful and friendly staff (Ms Phoenix in particular). Your review is truly an inspiration for...

A TripAdvisor Member
1 review
Reviewed 25 April 2016

My wife, 1 year old son (Max!) and I had a perfect week in Hanoi's old quarter. Purposely didn't too much and it was made to be wonderful by the staff at Cinnamon, particularly Tracy and Phoenix. They treated us so well - especially Max, giving us a moment for coffees and beers - that by the end of the...

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Helpful?
Thank A TripAdvisor Member
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Ian, Si Wan, Max, Many thanks for your lovely review on Tripadvisor. We are delighted to hear that our professional staff created a memorable and enjoyable stay for your family. We read your review with the pride on the staff (Ms Tracy and Phoenix in particular). The staff are the key for our success and make us different from...

Bangkok, Thailand
Reviewed 17 April 2016 via mobile

We had a wonderful family vacation to Hanoi and loved the Cinnamon Hotel. The location was perfect and the service was exceptional. The staff were awesome, attentive to our every need. A big " thank you" to Phoenix, Tracy and the other staff members who were always present to greet us, answer questions, give us directions and guide us with...

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Helpful?
Thank Jane V
CINAGRP, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Jane, Mark, Kyle, and Collin, Warmest greeting to welcome your family to Cinnamon Hotel Hanoi We are very happy that you had a comfortable stay and recognize many positive aspects including our perfect location, exceptional service and fabulous team (Ms Tracy and Ms Phoenix in particular). It is a joy to see and make sure that our guests know...

Liverpool, United Kingdom
Reviewed 8 April 2016

Visited here back in May 2012, the first night of our honeymoon. The hotel was very good, lovely cosmetics in the bathroom. The hotel organised our Halong Bay trip and airport transfers. The food was amazing and staff were very friendly and helpful, their English was very good. Have your laundry done here, not sure what they washed it with...

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Helpful?
Thank SuziD452
Sony N, Quản lý bộ phận lễ tân at Cinnamon Hotel, responded to this review

Dear SuziD452, We appreciate your reviews about Cinnamon Hotel Hanoi on Tripadvisor. We were very happy to welcome you back in this time with memorable experience such as the hotel facilities, food, laundry service and amazing staff. We hope that we could have other chances to have you stay here, at Cinnamon Hotel Hanoi, with us. We wish you all...

Swansea, United Kingdom
Reviewed 8 April 2016

Both the Cinnamon Hotel and its sister hotel Cinnamon Cathedral are directly opposite the cathedral in Hanoi - it's busy, typical Hanoi- an excellent location. The rooms were clean and very comfortable. Some people might find the bells from the cathedral a problem ( we didn't) - you can ask for a quiet room at the back if so. Breakfast...

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Helpful?
Thank Kathryn U
Sony N, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Kathryn, How are you doing? It's great to read your positive review on Trip Advisor. We are so happy to hear that you had a really nice experience during your stay here in at both our Cinnamon Hotel (Cinnamon Hotel Hanoi & Cinnamon Cathedral Hotel). Your review is truly an inspiration for us to continue striving to deliver exceptional...

Geneva, Switzerland
Reviewed 7 April 2016 via mobile

Just a few words to recommend the cinnamon hotel in Hanoi. Few rooms. So very quiet. More a guesthouse type than a hotel. Big, clean and comfortable rooms. Nice people working there (Mai and all the others are very kind and helpful when it comes to providing tips regarding restaurants, places to visit and support to book tours). It was...

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1Thank SabineOntheroad
Sony N, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Sabine, It is truly amazing to read your feedback on Trip Advisor We are so happy to know that you have had a good choice for your visit in Hanoi. Thank you especially for highlighting the location, rooms as well as the kindly and helpful staff. Your review will be shared to Mai and all staff as an inspiration...

Reviewed 29 March 2016 via mobile

Couldn't recommend this hotel enough! Wonderful start to my 3 week adventure in Vietnam. The hotel staff were so friendly and helpful, they absolutely made our stay. From dinner recommendations to hot chocolate before bed to some at midnight, you couldn't ask for anything better. The hotel is small and has a lot of character. Nice rooms with beautiful wood...

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Helpful?
Thank JessicaProc
hoaison1009, Quản lý bộ phận lễ tân at Cinnamon Hotel, responded to this review

Dear Jessica & Bronwyn, Many thanks for choosing and staying with us at Cinnamon Hotel Hanoi. We are pleased to see that our rooms accommodation and attentive service were satisfying your need and that you enjoyed every thing of your stay. Our staff is very wonderful and professtional and I enjoyed reading they were friendly and helpful to deliver outstanding...

Reviewed 21 March 2016

We stayed here in March 2016 and had a lovely time and enjoyed our stay a lot. For two seperate visits we stayed both in a city view room and a cathedral view room and both rooms were lovely but we preferred the cathedral view just for the view. We liked the "homely" feel the rooms had as they were...

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Helpful?
Thank Boondubs
hoaison1009, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Boondubs, It is great to receive positive feedback from you. We are pleasant to know that Cinnamon Hotel made an enjoyable and memorable part of your experience in Hanoi. Thank you very much for your comment and I am very much looking forward to welcoming you back. Very truly yours, Kim Anh Ms Cinnamon Hotel

Reviewed 18 March 2016 via mobile

We travelled to Hanoi from Ho Chi Minh. We were collected from the airport and upon arrival at the Cinnamon Hotel we were greeted by the very friendly staff and given a delicious cup of complimentary ginger tea. Our room was perfect for our family of 4. We had 1 x king size bed and 2 x single beds for...

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Helpful?
Thank Michael Z
hoaison1009, Front Office Manager at Cinnamon Hotel, responded to this review

Dear Michael Z, Thank you for choosing Cinnamon Hotel for your stay in Hanoi. It is really great to know that we can make a memorable stay for your family by our attentive services. We are very much looking forward to welcoming your family back in the near future. Kind regards, Kim Anh Ms Cinnamon Hotel.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Free Breakfast
  • Concierge
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Cinnamon Hotel offers comfortable hotel rooms in a prime location in the old quarter of Hanoi. The beautiful St Josephs church is nearby and Hoan Kiem lake is only a few steps away. Cinnamon hotel is nestled among quiet, tree-lined streets surrounded by good restaurants, boutique shops, and the city's favourite hangouts. ... more   less 

Additional Information about Cinnamon Hotel

Address: 26 Autrieu str | Hoan Kiem, Hanoi, Vietnam
Region: Vietnam > Hanoi
Price Range: $75 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cinnamon Hotel 3*
Number of rooms: 6
Reservation Options:
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Hotel Style:
#38 Family Hotel in Hanoi
#59 Business Hotel in Hanoi
#79 Romantic Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Cinnamon Hotel staff and other travellers.
3 questions
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Questions? Get answers from Cinnamon Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'm sure any traveller would be happy with any of the rooms within the hotel”
 of 5 bubbles KayeandDave, 29 Jun 2016 | Read review
“Cathedral rooms are noisiest but have best views”
 of 5 bubbles YouWotMate, 18 Jun 2016 | Read review
“All the rooms were the same I think”
 of 5 bubbles SuziD452, 8 Apr 2016 | Read review
“Pay extra for a Cathedral view as it is nicer”
 of 5 bubbles Boondubs, 20 Mar 2016 | Read review
“Front rooms church view, back rooms quieter. High ceilings, long stair-flights (no elevator) staff happy to carry bags.”
 of 5 bubbles 975donaldh, 6 Mar 2016 | Read review
5 of 5
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