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Hanoi Elegance Ruby

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2,808 Reviews from our TripAdvisor Community

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Showing 2,571: English reviews
Perth, Australia
Reviewed 10 August 2013

We stayed at this hotel one night then went to halong bay and returned for another couple of nights. The staff are friendly, welcoming and informative, nothing was too much trouble. Our suite was lovely. Breakfast was freshly cooked for each person and really delicious. We would stay here again

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Thank njh55
Perth
Reviewed 10 August 2013

We chose Elegance Ruby from the reviews on Trip Advisor and we were pleased with our choice. The staff were very helpful and they served the best beef Pho I had in Vietnam! We had a family room for the 5 of us - mum and dad, teenagers 18 and 17 and 11yr old. Plently of space- only downside only...

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Thank PerthFamilyTravels
Melbourne, Australia
Reviewed 9 August 2013

My family of four stayed in this hotel. The hotel was in a great location with easy walking distance to the heart of Hanoi. The rooms were lovely, clean and spacious. The breakfasts in the morning were delicious and plentiful. The best thing about the hotel would have to be the staff. I cant say enough about how kind and...

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Thank Rachel B
London, United Kingdom
Reviewed 8 August 2013

We arrived at the Elegance Ruby early in the morning after a long flight from London and understandably our room was not ready. However, instead of making us wait, they upgraded us to the honeymoon suite for a night which was absolutely fantastic. Our second room was a lot smaller but still very clean and modern and with a sizable...

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Thank Juliet R
Palo Alto, California
Reviewed 7 August 2013

My daughter and I were arriving on different days, requiring two separate airport pickups. My daughter (who has a different last name) was staying two nights, while I was only staying the second night. Then, we both left for a short trip, and came back again for a third night. Three non-consecutive nights with two people with different names arriving...

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1Thank 650MEP
Montreal, Canada
Reviewed 5 August 2013

What a great find! This hotel is absolutely fantastic. Right in the middle of Hanoi, walking distance from many sites, the Hanoi Elegance Ruby is absolutely worthwhile. The rooms are spacious, , impeccably clean, bed is comfortable and our room even had a laptop and free internet. The staff is incredibly helpful and friendly. Breakfast was lovely. I can’t wait...

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Thank McClau21
Dublin, Ireland
Reviewed 4 August 2013 via mobile

We booked a twin room for our first two nights in Vietnam. We arranged with the hotel for a taxi which was patiently waiting for us after an hour delay of our baggage! We were greeted with a welcome drink while we checked in and our passports were seen to. The staff were so welcoming and friendly. They went out...

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Thank CiaraPennyLane
Minehead, United Kingdom
Reviewed 3 August 2013

I can't give this hotel enough praise. Our room was pleasant - though not large, but what do you expect in a boutique hotel? BUT the staff were fantastic. We booked our trips to Halong Bay and Sapa through the hotel before we left home - and what a service we got. Everything sorted out for you, facilities for a...

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Thank Martin F
Reviewed 3 August 2013

Ruby staff went above and beyond to provide amazing service, even when we weren't staying there. We arrived in Hanoi early in the morning off the Sapa train and needed a place to stay (for a couple of hours) until the transport to Halong Bay collected us. We were booked to stay at Ruby on our return to Hanoi. The...

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2Thank LynnyTraveller
Sydney, Australia
Reviewed 1 August 2013

What an awesome find the Hanoi Elegance Ruby is. We have learnt since being in Vietnam that customer service (in Hanoi especially) does not come naturally but the service at this hotel was absolutely 5 star. From the moment we booked, the staff were very helpful, arranging our visa on arrival letters and airport transfers etc. once we checked in,...

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1Thank HN_travels25

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 

Additional Information about Hanoi Elegance Ruby

Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Region: Vietnam > Hanoi
Price Range: $66 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 18
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com and HostelWorld so you can book your Hanoi Elegance Ruby reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi
Hotel Style:
#3 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#5 Business Hotel in Hanoi
#8 Spa Hotel in Hanoi
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Questions & Answers

Here's what travellers have asked, with answers from Hanoi Elegance Ruby staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had a room with a balcony which I always like!”
 of 5 bubbles zena_joanna, 18 Jan 2017 | Read review
“We had a balcony which was nice for a view of the city.”
 of 5 bubbles linda1358, 18 Jan 2017 | Read review
“High floor is better to escape city noise.”
 of 5 bubbles suliman38, 17 Jan 2017 | Read review
“I've stayed on a lot of floors and all have been surprisingly quiet.”
 of 5 bubbles lightninglizzie, 16 Jan 2017 | Read review
“The receptionist is your own personal concierge. You can ask them to order food for you from other restaurants. Don't forget to tip them!”
 of 5 bubbles DongN, 8 Jan 2017 | Read review
5 of 5
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